Please direct your responses to: careers@intersectent.com
About Intersect ENT
Intersect ENT Inc., located in Menlo Park, Calif., is a public drug-device company focused on advancing clinically proven therapy solutions that improve quality of life for patients with ear, nose and throat conditions. The company's initial products, the PROPEL and PROPEL mini dissolvable steroid-releasing implants, are the only products backed by Level 1-A clinical evidence to improve sinus surgery outcomes for patients suffering from chronic sinusitis. Chronic sinusitis is a common condition that affects one out of seven adults in the U.S. and greatly impacts quality of life. The company holds twenty-three issued U.S. patents and more than 80 patents and pending applications worldwide. For more information please visit www.intersectENT.com.
MAJOR DUTIES AND RESPONSIBILITIES:
- Perform timely and satisfactory resolution of customer requests.
- Handles all customer service activities including but not limited to: order taking and entry into ERP system, order processing, resolution of order discrepancies, triaging incoming requests appropriately, answering customer questions, Account Setup and sales support.
- Manage Customer expectations for delivery of products.
- Provide support to field sales including Quote preparation, customer information and document requests and special inquiries.
- Support corporate requirements for order adherence to revenue recognition and corporate terms policies.
- Support field inventory and scrub order process, including appropriate lot verification,
- Ensure adherence to corporate feedback and Complaint Handling procedures.
- Ability to develop strong team relationships and work well with a variety of departments and levels including Operations, Finance, Sales, Quality and Regulatory.
- Uses appropriate conflict resolution approach to ensure successful outcomes.
- Other duties as assigned.
EDUCATION /EXPERIENCE REQUIREMENTS:
- Requires 2 year AA degree or equivalent. A Bachelor's degree is preferred.
- Minimum 2 years of work experience in medical device company customer service is required, preferably in a start-up environment.
- Proven ability to interact with customers and colleagues, to resolve difficult customer service issues.
- Experience working with an ERP system (Preferably QAD) required.
- Excellent MS Excel and Word skills.
OTHER QUALIFICATIONS:
- Experienced in fast paced, results-oriented, hands-on environment.
- Must be highly reliable and steady with an ability to work with independence in a startup environment.
- Excellent writing, communication and interpersonal skills. Please send resume and pay requirements at careers@interscetent.com.
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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