Please direct your responses to: jobs@egain.com
About eGain Communications Corporation
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/
This is an exciting opportunity to work for the leading cloud provider of multichannel customer engagement solutions. In this role, you will help plan and execute marketing programs to drive business for North America.
Marketing Assistant Key Responsibilities
• Executes demand generation programs for North America, including online and brick-and-mortar activities
• Provides ad hoc tactical support to marketing activities, as needed
• Analyze and refine marketing program mix
Qualifications:
The ideal candidate will have the following background and experience:
• Intelligent, curious and hardworking person
• Excellent interpersonal and communication skills
• Interested in marketing or related career
• Willingness to "roll up sleeves" and perform highly tactical marketing work
• There might be occasional travel
Education:
BA/BS degree (or about to complete the degree program) from an accredited college/university. 1-2 years' related experience desirable.
How to Apply:
• Qualified candidates should email their resumes.
• Include a cover letter that explains why you should be hired for this role
• Please do not make phone calls
------------------------------------
********************************************************************
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Wednesday, February 27, 2013
[JimsJobs] EMPLOYERS **How to post positions to TheRuthieList
EMPLOYERS **How to post positions to TheRuthieList
©
The list has been used to post open positions (encouraging referrals) and to post available candidates/resumes [ALWAYS FREE] (encouraging referrals) and to keep the HR/recruiting community informed about professional meetings, etc.
For as long as I can remember…I have been in the process of moving into a capacity where I can devote more of my time to TheRuthieList
As you may or may not be aware,
through TheRuthieList, I have provided a FREE job posting service for all 10,000+ members over the past 15 years
Due to personal time constraints, I find it necessary to charge a fee for these postings
To post a job, the single job price will be $19.97 for a 30 day post (through PayPal)
Please visit http://www.RuthiesList.org and register to post your jobs.
Please contact me directly at ruthiep@bellsouth.net for any questions you may have.
Based on the even better than usual response you will be receiving, I hope we will continue to be able assist each other using the discounted amount of
PRICING STRUCTURE:
You can select different posting plans including:
· SINGLE Job Posting - $19.97 for 30 days
· $49.97 for UNLIMITED 30 days (Monthly) postings
· $69.97 for unlimited 90 days (Quarterly) postings
· $99.97 for unlimited semi-annual (6 month) postings
· $149.97 for unlimited 1 YEAR of postings
Keep in mind this INTRODUCTORY PRICING is for a LIMITED TIME ONLY and prices are SUBJECT to CHANGE
Another option to promote your company will be to become a Ruthie’s List SPONSOR (see below)
Your advertisement might look similar to those below - with a CLICK THROUGH for both Candidates and potential clients
With a 90 day sponsorship of only $500, your job postings are at a 50% off special pricing for the same 90 days.
Email me for a sample of our sponsor posting, or check it out on the website www.ruthieslist.org
I hope to hear from you soon!
Ruthie Powell -Senior Sourcer/Recruiter
©
http:/www.RuthiesList.org
The Ruthie List is an 15 year old list of over 10,000 members, made up of ONLY Recruiters and Human Resources professionals who are primarily located in ATLANTA, GA, and who are interested in helping one another!
Send me an invitation for Linkedin.com to join my network. http://www.linkedin.com/in/ruthiepowell - I have over 16,000 1st Level connections
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[KITlist] Country Research Specialist- Tax & Payroll Bilingual Eng/French (telecommute)
Please direct your responses to: bmarr@riministreet.com
Country Research Specialist III
Note -Rimini is located in Pleasanton, CA but this individual can work remotely in North America (Canada/US) and must be bilingual, French and English fluency required.
Rimini Street delivers proven exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees, and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of support, so they can apply more of their IT budgets to strategic business enterprise software initiatives.
Position Summary
This position is responsible for conducting research on tax and legislative changes related to Financial Reporting, Payroll and Human Resources occurring in Canada and other assigned countries. Interpreting and documenting new and changed legislation that will affect our ERP development teams. Assisting the Global Tax & Regulatory Research team to accomplish our goals and objectives.
Essential Duties & Responsibilities
• Ensuring up to date awareness of legislative changes in assigned countries through a variety of sources, such as governmental websites, agencies, and third party companies and in country experts.
• Interpreting and documenting new and changed legislation for specific countries, in our internal source repository.
• Organizing and communicating information, clearly disclosing the details needed product specialists to make necessary system changes.
• Ensuring complete tax and regulatory compliance of our total client base including SAP, PeopleSoft, JD Edwards and EBS and subscription clients.
• Prepare comparative analysis of changes to efile specification releases from various taxing jurisdictions by sourcing, verifying, and documenting those changes.
• Communicate effectively with tax jurisdictions on file specifications and changes to various regulatory processes.
• Acting as the liaison with multiple internal Development, Functional Analysis, PSE(Primary Support Engineer) and QA (Quality Assurance) organizations ensuring accurate dissemination of information relating to legislative changes and their implementation for our client base.
• Communicate effectively across various organizations within Rimini Street.
• Contribute ideas that promote new and effective ways of doing business and promote team effectiveness.
• Be committed to excellence and high quality standards.
Additional Duties & Responsibilities
(other job related duties and responsibilities that may be assigned from time to time)
Assist GTR management on the following as needed
• Various projects and research
• Internal and external communications and documentation
• Sales, Marketing and Client research and communications and presentations
• Perform RDE (Regional Domain Expert) responsibilities as needed
Minimal Qualifications
• Strong problem solving and analytical skills
• Knowledge of pay practices, compensation and benefit practices, and federal and state reporting/filing requirements and or Financial Reporting
• Must be results oriented, consistent high performer in meeting and exceeding goals
• Must have tolerance for ambiguity to effectively cope with change and multiple priorities within strict timeframes.
• Effective written and verbal communication skills and the ability to work well with other groups within the organization.
Education
• Bachelor´s Degree related to accounting, finance, business administration, human resources, information systems or equivalent related experience.
Experience
• 3-5 years of work experience in the tax, financial accounting or HR/payroll for Canada.
• Proven ability to research effectively from a computer through the internet and have knowledge of business computer applications including Microsoft Office.
Skills
• Ability to work with the Sales and Marketing organizations to assist with prospect sales presentations, marketing presentation, and related materials and events that will showcase and demonstrate Rimini Street's industry leadership in tax & regulatory compliance deliverables.
• Strong written and verbal communication skills and the ability to work well with other groups within the delivery organization.
• Ability to work with minimal supervision and be proactive in completing tasks and taking on new responsibilities and anticipate additional requests for information.
• Foreign Language Skills – French Canadian is required
• Proficient with Microsoft Office applications: Word, Excel
• Strong written and verbal communication skills and the ability to work well with internal and external customers.
Desired Qualifications
• Experience with PeopleSoft, SAP, BSI, or mid-market HR/Payroll systems
• Canadian Payroll Compliance Practitioner (PCP)
• Canadian Certified Payroll Manager (CPM)
• Certified Payroll Professional (CPP)
• Fundamental Payroll Certification (FPC)
• Proven international experience with payroll, tax, regulatory compliance and reporting.
• Transaction tax background
• Supervisory experience
Rimini Street is an Equal Opportunity Employer
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
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Country Research Specialist III
Note -Rimini is located in Pleasanton, CA but this individual can work remotely in North America (Canada/US) and must be bilingual, French and English fluency required.
Rimini Street delivers proven exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees, and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of support, so they can apply more of their IT budgets to strategic business enterprise software initiatives.
Position Summary
This position is responsible for conducting research on tax and legislative changes related to Financial Reporting, Payroll and Human Resources occurring in Canada and other assigned countries. Interpreting and documenting new and changed legislation that will affect our ERP development teams. Assisting the Global Tax & Regulatory Research team to accomplish our goals and objectives.
Essential Duties & Responsibilities
• Ensuring up to date awareness of legislative changes in assigned countries through a variety of sources, such as governmental websites, agencies, and third party companies and in country experts.
• Interpreting and documenting new and changed legislation for specific countries, in our internal source repository.
• Organizing and communicating information, clearly disclosing the details needed product specialists to make necessary system changes.
• Ensuring complete tax and regulatory compliance of our total client base including SAP, PeopleSoft, JD Edwards and EBS and subscription clients.
• Prepare comparative analysis of changes to efile specification releases from various taxing jurisdictions by sourcing, verifying, and documenting those changes.
• Communicate effectively with tax jurisdictions on file specifications and changes to various regulatory processes.
• Acting as the liaison with multiple internal Development, Functional Analysis, PSE(Primary Support Engineer) and QA (Quality Assurance) organizations ensuring accurate dissemination of information relating to legislative changes and their implementation for our client base.
• Communicate effectively across various organizations within Rimini Street.
• Contribute ideas that promote new and effective ways of doing business and promote team effectiveness.
• Be committed to excellence and high quality standards.
Additional Duties & Responsibilities
(other job related duties and responsibilities that may be assigned from time to time)
Assist GTR management on the following as needed
• Various projects and research
• Internal and external communications and documentation
• Sales, Marketing and Client research and communications and presentations
• Perform RDE (Regional Domain Expert) responsibilities as needed
Minimal Qualifications
• Strong problem solving and analytical skills
• Knowledge of pay practices, compensation and benefit practices, and federal and state reporting/filing requirements and or Financial Reporting
• Must be results oriented, consistent high performer in meeting and exceeding goals
• Must have tolerance for ambiguity to effectively cope with change and multiple priorities within strict timeframes.
• Effective written and verbal communication skills and the ability to work well with other groups within the organization.
Education
• Bachelor´s Degree related to accounting, finance, business administration, human resources, information systems or equivalent related experience.
Experience
• 3-5 years of work experience in the tax, financial accounting or HR/payroll for Canada.
• Proven ability to research effectively from a computer through the internet and have knowledge of business computer applications including Microsoft Office.
Skills
• Ability to work with the Sales and Marketing organizations to assist with prospect sales presentations, marketing presentation, and related materials and events that will showcase and demonstrate Rimini Street's industry leadership in tax & regulatory compliance deliverables.
• Strong written and verbal communication skills and the ability to work well with other groups within the delivery organization.
• Ability to work with minimal supervision and be proactive in completing tasks and taking on new responsibilities and anticipate additional requests for information.
• Foreign Language Skills – French Canadian is required
• Proficient with Microsoft Office applications: Word, Excel
• Strong written and verbal communication skills and the ability to work well with internal and external customers.
Desired Qualifications
• Experience with PeopleSoft, SAP, BSI, or mid-market HR/Payroll systems
• Canadian Payroll Compliance Practitioner (PCP)
• Canadian Certified Payroll Manager (CPM)
• Certified Payroll Professional (CPP)
• Fundamental Payroll Certification (FPC)
• Proven international experience with payroll, tax, regulatory compliance and reporting.
• Transaction tax background
• Supervisory experience
Rimini Street is an Equal Opportunity Employer
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
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<*> Your email settings:
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<*> To change settings via email:
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KITlist-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
[KITlist] Direct Global Sales Operations | Rimini Street (Pleasanton, CA)
Please direct your responses to: bmarr@riministreet.com
Director, Global Sales Operations
Rimini Street delivers proven, exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives.
Position Summary
The Director of Sales of Sales Operations is responsible for supporting all sales operation functions of a rapidly expanding global sales organization. The successful candidate will be a hands-on, roll-up your sleeves individual that has a very strong work ethic, is well organized, analytically skilled, a strategic thinker, detailed oriented and quality minded.
With a constant focus on process improvement, sales execution and operational efficiencies, specific areas of responsibility include:
• Sales Policies and Procedures
• Sales Tools & Best Practices
• Sales Forecasting, Analytics & Reporting
• Systems
• Training & On- boarding
• Territory Planning & Management
• Compensation Plans & Administration
As a part of the Sales management team, you will be involved in all business issues, strategies, planning and reporting relating to the Sales organization including budgets, sales plans & model, forecast and territory management.
As the voice of the Sales organization you will manage cross-departmental needs including acting as the liaison between Sales and Marketing, Service Delivery, IT, Client Care/Account Management, Finance and Legal departments, and ensure alignment & integration, manage deliverables and facilitate effective communications.
Essential Duties & Responsibilities
As the owner of sales operation´s readiness, efficiency and effectiveness, the Director of Sales Operations primary responsibilities include:
• Developing, deploying and maintaining sales enablement tools, sales policies & procedures, sales repository; conducts and facilitates sales training (initial and ongoing); and provides general sales operations support (SME/Helpdesk)
• Drive successful deployment and adoption of our CRM tool (Salesforce.com) for the Sales organization, ensures data accuracy & completeness, and work with CRM administrators to enhance and optimize CRM utilization.
• Analyze sales data and key performance metrics, including pipelines, forecast, wins/losses, attainment, and generate reports and presentations for sales and other external organizations.
• Develop & manage sales territories and sales coverage model ensuring alignment with business plan and maximizes sales effectiveness.
• Develop, deploy & administer sales compensation plans, and key interface with finance.
• Develop and prepare key sales reporting packages including weekly snap shot, monthly operation review presentation and quarterly meeting updates.
• Assists SVP Sales with other operational tasks and projects as needed.
Minimum Skills & Qualification Requirements:
• Minimum 7+ years of sales operations experience in the software industry.
• Detailed understanding of sales processes, sales reporting including sale forecasting, sales force automation, territory planning & management, and incentive compensation required.
• Start-up and rapidly expanding sales organization experience strongly preferred.
• Self-confident with ability to work with and influence senior management.
• Ability to build and maintain strong relationships, gaining trust and confidence as a strategic partner from all levels within the organization
• Very strong work ethic and team player with a positive "do what it takes" attitude.
• Deep understanding and hands-on skills working with Salesforce.com both in sales process functionality and ability to develop complex reports.
• Strong problem solving, organizational and collaboration skills.
• Outstanding analytical skills and strong ability to interpret and present key findings and recommendations.
• Excellent written, oral and presentation skills.
• Strong proficiency in MS Office products with particularly strong Excel capabilities.
• College degree required.
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist/
<*> Your email settings:
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<*> To change settings online go to:
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(Yahoo! ID required)
<*> To change settings via email:
KITlist-digest@yahoogroups.com
KITlist-fullfeatured@yahoogroups.com
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KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
Director, Global Sales Operations
Rimini Street delivers proven, exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives.
Position Summary
The Director of Sales of Sales Operations is responsible for supporting all sales operation functions of a rapidly expanding global sales organization. The successful candidate will be a hands-on, roll-up your sleeves individual that has a very strong work ethic, is well organized, analytically skilled, a strategic thinker, detailed oriented and quality minded.
With a constant focus on process improvement, sales execution and operational efficiencies, specific areas of responsibility include:
• Sales Policies and Procedures
• Sales Tools & Best Practices
• Sales Forecasting, Analytics & Reporting
• Systems
• Training & On- boarding
• Territory Planning & Management
• Compensation Plans & Administration
As a part of the Sales management team, you will be involved in all business issues, strategies, planning and reporting relating to the Sales organization including budgets, sales plans & model, forecast and territory management.
As the voice of the Sales organization you will manage cross-departmental needs including acting as the liaison between Sales and Marketing, Service Delivery, IT, Client Care/Account Management, Finance and Legal departments, and ensure alignment & integration, manage deliverables and facilitate effective communications.
Essential Duties & Responsibilities
As the owner of sales operation´s readiness, efficiency and effectiveness, the Director of Sales Operations primary responsibilities include:
• Developing, deploying and maintaining sales enablement tools, sales policies & procedures, sales repository; conducts and facilitates sales training (initial and ongoing); and provides general sales operations support (SME/Helpdesk)
• Drive successful deployment and adoption of our CRM tool (Salesforce.com) for the Sales organization, ensures data accuracy & completeness, and work with CRM administrators to enhance and optimize CRM utilization.
• Analyze sales data and key performance metrics, including pipelines, forecast, wins/losses, attainment, and generate reports and presentations for sales and other external organizations.
• Develop & manage sales territories and sales coverage model ensuring alignment with business plan and maximizes sales effectiveness.
• Develop, deploy & administer sales compensation plans, and key interface with finance.
• Develop and prepare key sales reporting packages including weekly snap shot, monthly operation review presentation and quarterly meeting updates.
• Assists SVP Sales with other operational tasks and projects as needed.
Minimum Skills & Qualification Requirements:
• Minimum 7+ years of sales operations experience in the software industry.
• Detailed understanding of sales processes, sales reporting including sale forecasting, sales force automation, territory planning & management, and incentive compensation required.
• Start-up and rapidly expanding sales organization experience strongly preferred.
• Self-confident with ability to work with and influence senior management.
• Ability to build and maintain strong relationships, gaining trust and confidence as a strategic partner from all levels within the organization
• Very strong work ethic and team player with a positive "do what it takes" attitude.
• Deep understanding and hands-on skills working with Salesforce.com both in sales process functionality and ability to develop complex reports.
• Strong problem solving, organizational and collaboration skills.
• Outstanding analytical skills and strong ability to interpret and present key findings and recommendations.
• Excellent written, oral and presentation skills.
• Strong proficiency in MS Office products with particularly strong Excel capabilities.
• College degree required.
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist/
<*> Your email settings:
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<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist/join
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<*> To change settings via email:
KITlist-digest@yahoogroups.com
KITlist-fullfeatured@yahoogroups.com
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KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
[KITlist] Director, Global Service Delivery Operations | Rimini Street (Pleasanton, CA)
Please direct your responses to: bmarr@riministreet.com
Director, Global Service Delivery Operations
Rimini Street delivers proven, exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives.
Position Summary
The role of the Director Global Service Delivery Operations is to drive the operations vision and execution for the Rimini Street Service Delivery team to enable them to continue to provide exceptional remote-based support and development for mission-critical applications and appropriately scale for a huge number of new global clients.
The role will focus on the structural design of global support on a world-wide basis to achieve maximum responsiveness within all SLA's, maximum gross margin profit, and excellent client satisfaction. Further, the role will oversee the definition of strategic delivery models like "follow the sun", "sub-case routing and management", "diagnostic methodologies and procedures", and "global skills redundancy."
The Director Global Service Delivery Operations has responsibility for working closely with product line leadership to drive the delivery strategy for all Rimini Street supported product lines across functions including Support, Development, India Labs, and Tax, Legal and Regulatory. This role will define and execute strategic operational plans working as an integral member of the service delivery organization and with other functional areas outside of delivery including Sales, Marketing, Client Care and Success, IT, HR, etc. to ensure consistent and seamless execution of our award winning services.
The Director Global Service Delivery Operations will be viewed as a senior member of the Delivery organization and will be a trusted partner working closely with all groups in Service Delivery and also as a partner to other organizations within the company.
This is a hands-on, individual contributor role that will help drive how the company provides support services to our Clients. As it is a new role, over time additional resources could be added to the team as appropriate.
Essential Duties & Responsibilities
• Lead the effort, with senior management, to define, evolve, and innovate the Rimini Street global service delivery strategy.
• Drive process, procedure, and systems scalability and consistency across all Service Delivery organizations, included but not limited to
• Organizational Structures
• Deployment Strategies
• Resource Planning
• Interaction Models (India Labs, CC&S, etc.)
• Geographic Models
• Support and Development Processes
• Training
• Career Planning
• Case & Performance Monitoring (KPIs) and Reporting
• Systems and Tools (including but not limited to Salesforce.com, xMatters, Survey Gizmo)
• Review internal and external best practices and implement across organizations.
• Work with internal leadership to define vision and direction.
• Work with the entire organization to implement vision and direction.
• Lead the Service Delivery Steering Committee.
• Be committed to excellence with "zero defect" philosophy and standards.
• Be committed to continuous improvement, ISO and other processes
• Assists SVP Global Operations & VP, Shared Service Operations with other operational tasks and projects as needed
• "Get things done!"
Minimal Qualifications
Education
• Bachelor or Master's Degree in Computer Science, Accounting, or related field or equivalent experience
Experience
• Minimum of 15 years relevant experience, preferably as a leader of a support organization.
• Extensive knowledge of software support and development strategies, tools, technologies, processes.
• Deep understanding and hands-on skills working with Salesforce.com.
• Built or implemented operations for off shore support operation (India preferable)
• Both broad and deep experience creating and implementing new processes, or improving existing processes that drive operational efficiencies in the software support and development areas.
• Proven ability to implement complex, cross-organizational strategic initiatives.
• Experience driving communication at an executive level across all functions and organizations.
• Extensive knowledge of software support and development strategies.
• Extensive knowledge of software support and development tools and technologies.
Skills
• Ability to work with and influence senior management defining strategy and vision.
• Ability to work with a broad range of operational roles to execute strategy and vision.
• Strong written and verbal communication skills and the ability to work well with all groups within the Global Delivery organization.
• Quick and dynamic thinker, ability to be creative, resourceful and apply out of the box thinking to problem solving.
• Ability to identify internal risks that would impact our ability to support our Clients and develop mitigation strategies.
• Excellent SDLC and Project Management skills, including MS Project.
• Ability to build strong relationships and become a partner to all organizations within the company.
• Strong knowledge of internal applications used to support the delivery organization (Salesforce.com experience required)
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and lead a team with little direct authority
• Ability to work calmly and professionally in high pressure situations
• Outstanding leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Ability to "herd cats" is a must have.
------------------------------------
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Director, Global Service Delivery Operations
Rimini Street delivers proven, exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives.
Position Summary
The role of the Director Global Service Delivery Operations is to drive the operations vision and execution for the Rimini Street Service Delivery team to enable them to continue to provide exceptional remote-based support and development for mission-critical applications and appropriately scale for a huge number of new global clients.
The role will focus on the structural design of global support on a world-wide basis to achieve maximum responsiveness within all SLA's, maximum gross margin profit, and excellent client satisfaction. Further, the role will oversee the definition of strategic delivery models like "follow the sun", "sub-case routing and management", "diagnostic methodologies and procedures", and "global skills redundancy."
The Director Global Service Delivery Operations has responsibility for working closely with product line leadership to drive the delivery strategy for all Rimini Street supported product lines across functions including Support, Development, India Labs, and Tax, Legal and Regulatory. This role will define and execute strategic operational plans working as an integral member of the service delivery organization and with other functional areas outside of delivery including Sales, Marketing, Client Care and Success, IT, HR, etc. to ensure consistent and seamless execution of our award winning services.
The Director Global Service Delivery Operations will be viewed as a senior member of the Delivery organization and will be a trusted partner working closely with all groups in Service Delivery and also as a partner to other organizations within the company.
This is a hands-on, individual contributor role that will help drive how the company provides support services to our Clients. As it is a new role, over time additional resources could be added to the team as appropriate.
Essential Duties & Responsibilities
• Lead the effort, with senior management, to define, evolve, and innovate the Rimini Street global service delivery strategy.
• Drive process, procedure, and systems scalability and consistency across all Service Delivery organizations, included but not limited to
• Organizational Structures
• Deployment Strategies
• Resource Planning
• Interaction Models (India Labs, CC&S, etc.)
• Geographic Models
• Support and Development Processes
• Training
• Career Planning
• Case & Performance Monitoring (KPIs) and Reporting
• Systems and Tools (including but not limited to Salesforce.com, xMatters, Survey Gizmo)
• Review internal and external best practices and implement across organizations.
• Work with internal leadership to define vision and direction.
• Work with the entire organization to implement vision and direction.
• Lead the Service Delivery Steering Committee.
• Be committed to excellence with "zero defect" philosophy and standards.
• Be committed to continuous improvement, ISO and other processes
• Assists SVP Global Operations & VP, Shared Service Operations with other operational tasks and projects as needed
• "Get things done!"
Minimal Qualifications
Education
• Bachelor or Master's Degree in Computer Science, Accounting, or related field or equivalent experience
Experience
• Minimum of 15 years relevant experience, preferably as a leader of a support organization.
• Extensive knowledge of software support and development strategies, tools, technologies, processes.
• Deep understanding and hands-on skills working with Salesforce.com.
• Built or implemented operations for off shore support operation (India preferable)
• Both broad and deep experience creating and implementing new processes, or improving existing processes that drive operational efficiencies in the software support and development areas.
• Proven ability to implement complex, cross-organizational strategic initiatives.
• Experience driving communication at an executive level across all functions and organizations.
• Extensive knowledge of software support and development strategies.
• Extensive knowledge of software support and development tools and technologies.
Skills
• Ability to work with and influence senior management defining strategy and vision.
• Ability to work with a broad range of operational roles to execute strategy and vision.
• Strong written and verbal communication skills and the ability to work well with all groups within the Global Delivery organization.
• Quick and dynamic thinker, ability to be creative, resourceful and apply out of the box thinking to problem solving.
• Ability to identify internal risks that would impact our ability to support our Clients and develop mitigation strategies.
• Excellent SDLC and Project Management skills, including MS Project.
• Ability to build strong relationships and become a partner to all organizations within the company.
• Strong knowledge of internal applications used to support the delivery organization (Salesforce.com experience required)
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and lead a team with little direct authority
• Ability to work calmly and professionally in high pressure situations
• Outstanding leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Ability to "herd cats" is a must have.
------------------------------------
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[KITlist] Inside Account Rep (Morgan Hill, CA)
Please direct your responses to: careers@partnerpedia.com
Inside Account Rep (Vancouver, BC or Morgan Hill, CA)
This energetic and creative individual will be responsible for managing inbound inquiries, prospecting, and nurturing leads into opportunities. The position requires the ability to use creativity and persistence in moving potential customers throughout the sales cycle. A semi-technical aptitude, attention to detail and goal driven are all attributes of the individual.
Responsibilities:
• Following up on all inbound inquiries; nurturing of existing leads; developing sales strategies to drive deals to closure;
• Identifying, negotiating and closing sales opportunities to meet quarterly sales quotas;
• Diagnosing and identifying the customer's business needs against Partnerpedia solutions and abilities;
• Sourcing, building and maintaining excellent client relationships and high client satisfaction ratings; and
• Managing inbound lead activity and cataloging all follow-up using Salesforce.com.
Requirements:
• Demonstrate 3 to 5 years of proven account representative success;
• Familiar with SaaS-based offerings;
• Semi-technical aptitude, able to demonstrate product features and value propositions;
• Experience selling to corporate IT/business customers;
• Possess exceptional interpersonal skills with a demonstrated ability to work independently and as a team member;
• Demonstrate the flexibility needed to navigate successfully in a highly competitive, rapidly changing culture;
• Ability to travel on rare occasions;
• Experience with SalesForce.com; and
• College degree desired.
What we're all about:
Headquartered in Vancouver, BC, CANADA (with an office in Morgan Hill, CA) Partnerpedia is a growing tech company located in the picturesque south Granville area of the city. Our employees enjoy an open, entrepreneurial and fast-paced work environment, interesting and challenging projects built on the latest technologies, competitive total rewards packages, and opportunities for advancement. Since 1996 we have provided customized .NET web application solutions to enterprise customers. Over the past few years, Partnerpedia has expanded its breadth of client offerings to include a Ruby on Rails enterprise App store and Marketplace. For additional company information, check out: www.partnerpedia.com.
If this opportunity sounds intriguing, please reference Inside Account Rep in the subject heading and email your resume and cover letter to careers@partnerpedia.com. Please note, we read and appreciate all submitted resumes, but only short-listed candidates will be contacted.
------------------------------------
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Inside Account Rep (Vancouver, BC or Morgan Hill, CA)
This energetic and creative individual will be responsible for managing inbound inquiries, prospecting, and nurturing leads into opportunities. The position requires the ability to use creativity and persistence in moving potential customers throughout the sales cycle. A semi-technical aptitude, attention to detail and goal driven are all attributes of the individual.
Responsibilities:
• Following up on all inbound inquiries; nurturing of existing leads; developing sales strategies to drive deals to closure;
• Identifying, negotiating and closing sales opportunities to meet quarterly sales quotas;
• Diagnosing and identifying the customer's business needs against Partnerpedia solutions and abilities;
• Sourcing, building and maintaining excellent client relationships and high client satisfaction ratings; and
• Managing inbound lead activity and cataloging all follow-up using Salesforce.com.
Requirements:
• Demonstrate 3 to 5 years of proven account representative success;
• Familiar with SaaS-based offerings;
• Semi-technical aptitude, able to demonstrate product features and value propositions;
• Experience selling to corporate IT/business customers;
• Possess exceptional interpersonal skills with a demonstrated ability to work independently and as a team member;
• Demonstrate the flexibility needed to navigate successfully in a highly competitive, rapidly changing culture;
• Ability to travel on rare occasions;
• Experience with SalesForce.com; and
• College degree desired.
What we're all about:
Headquartered in Vancouver, BC, CANADA (with an office in Morgan Hill, CA) Partnerpedia is a growing tech company located in the picturesque south Granville area of the city. Our employees enjoy an open, entrepreneurial and fast-paced work environment, interesting and challenging projects built on the latest technologies, competitive total rewards packages, and opportunities for advancement. Since 1996 we have provided customized .NET web application solutions to enterprise customers. Over the past few years, Partnerpedia has expanded its breadth of client offerings to include a Ruby on Rails enterprise App store and Marketplace. For additional company information, check out: www.partnerpedia.com.
If this opportunity sounds intriguing, please reference Inside Account Rep in the subject heading and email your resume and cover letter to careers@partnerpedia.com. Please note, we read and appreciate all submitted resumes, but only short-listed candidates will be contacted.
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
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[KITlist] CONTR: Marketing Analyst (San Francisco, CA)
Please direct your responses to: tshirk@thesagegroup.com
The Sage Group is looking for a Marketing Analyst to work for a leading nutritional company in San Francisco, CA. This person will be responsible for evaluating data and translating it into actionable insights for organization. The ideal candidate is extremely comfortable with large amounts of data and is proficient with IRI and/or Nielsen.
CONTR: Marketing Analyst - 5598
Responsibilities Include
- Review and synthesize large amounts of data into coherent and compelling stories/presentations/decks.
- Work with CFO and CEO to analyze data for internal and external presentations.
- Utilize IRI and Retail Link to mine significant amounts of data in order to conduct competitive analysis.
- Create category reports that can be updated monthly to send out to the company.
- Evaluate new channels and products in order to understand success.
Skills Required
- 3-5 years of data analysis experience within a CPG company
- Analytic mind & strong problem-solving capabilities
- Proven ability to synthesize large amounts of data into compelling stories
- Experience with IRI or Nielsen
- Proficient in PowerPoint and Excel
Timing: 3-4 months, 40 hrs/week (5 days)
Start: ASAP
Location: San Francisco, CA, on-site
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Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
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