Synaptics is the leading worldwide developer of user interface solutions for mobile computing, communications and entertainment devices. Our mission is to enrich the interaction between users and their intelligent devices. Synaptics products emphasize ease of use, small size, low power consumption, advanced functionality, durability and reliability, making them applicable to a multitude of markets, including notebook computers, PC peripherals, mobile phones, and portable entertainment devices such as MP3 players.
Job Responsibilities
· Manages both pre-sale and post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
· Lead a global team of 40 FAEs
· Lead strategy coordination within corporate with implementation and strategy execution in the field
· Provides pre-sale technical support in sales presentations and product demonstrations.
· Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability.
· Works with marketing and product managers to define new products and may provide insight from the field back to these groups.
· Creates and leads product training programs to transfer knowledge quickly and friendly to the FAE organization and other organizations as necessary
· Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
· The role will typically spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support.
Required Qualifications
· BSEE preferred
· 15 years experience in the following areas ASICS, Firmware and Software competencies. Relevant experience in PC and Mobile Device industries including components and systems.
· Multinational company experience required.
· Professional leadership experience with APAC and EMEA required as well.
· 25-30% travel
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