Talent Management Service Delivery Leader
Aon
The Woodlands, TX or Virtual
Please use this link to apply online if you feel you may be a fit:
http://bit.ly/PXd42Z
The Talent Service Delivery Leader is responsible for delivering consistent, positive operational results of the Global Talent operations teams. In this role, you will be responsible for building trusting relationships and partnering with clients to deliver operational and technology solutions that align with the client's overall Talent strategy. You will manage a team of 10+ colleagues and will oversee the development and growth of colleagues through leveraging tools and services from within the Talent Domain and those delivered across the broader HR BPO organization.
Other key areas of responsibility include:
· Delivering, providing best practices, and input on the Talent delivery model in the areas of Compensation, Learning Management, and Performance Management.
· Maintaining a partnership with Client Delivery Leaders and Client Managers (or Implementation Managers) to establish priorities and balance appropriate expectations for projects and client deliverables.
· Management of key processes and data to ensure documentation is current, accurate and fully supports expected levels of service delivery.
· Leading client and team discussions delivery expectations; exceeding contractual service level agreements (SLAs), Key Performance Indicators (KPIs) and other performance/quality objectives.
· Manage client and team environment, understand, and analyze the impacts of changing priorities, balances resources, and technology resources appropriately.
· Lead and implement global operating process improvements/efficiencies.
· Execute to budget/goals and provides business leadership with strategies for planning/corrective actions.
· Escalate, assess, mitigate (when required) risks/opportunities, including contract compliance, performance/delivery, adherence to best practices, standardized procedures & documentation, and budget deviations.
· Manage project management controls to ensure performance and delivery objectives are met.
· Acts as vendor manager for associated third party vendors for domain in partnership with Sales & Solutions. Third Party Management and Product Champions.
Qualifications
· Bachelor's degree in related field
· 7 + years of work in Client, Project and Delivery environments
· 5+ years of work experience in Compensation, Learning Management and/or Performance Management practices
· 3+ years demonstrated experience managing multiple projects.
· 5+ years people management experience.
· Established experience in partnering with clients or business leadership in the achievement of strategies to solve clients complex business challenges, i.e. consulting on Talent (Compensation, Learning and Performance Management/Succession Planning) practices; leveraging multiple tools including various talent technologies as part of the solution.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
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