Please direct your responses to: hr@matchesthatmatter.com
We are a fast growing, fully funded startup focused on building meaningful relationships through working together on community projects. Our investors have success in building billion dollar portfolios and they are excited about our business model and growth projections.
Our dedicated team of seasoned professionals is bright, energetic and creative with passion for working in a results oriented, fun and stimulating environment. This role is the heartbeat of our organization. We provide stellar service to our members and strategic partners. If this feels like the type of opportunity you are looking for, we encourage you to apply.
Our Member Services Director will have:
• Expertise (7+ years) managing customer satisfaction teams for membership and renewal based organizations.
• College degree in related field.
• Zeal to set the "best practices" standards for the industry by establishing a world-class member services team.
• Managerial, organizational and training expertise.
• The ability to engage with a diverse membership both internally and externally.
• Led teams with integrity, friendliness and clarity.
• Comfort with membership renewals and up selling.
• Excellent interpersonal skills displaying tact, professionalism, persuasiveness and follow-through.
• Excellent communication skills (writing and speaking).
• Experience working in a start-up environment.
• Expertise with SalesForce.com.
• Expertise in leading client satisfaction practices.
The Member Services Director will:
• Drive development and expansion of SalesForce.com through partnering with IT.
• Build rapport with members. Ensure a positive member experience by embracing the highest level of service standards.
• Exceed membership renewal goals.
• Collaborate with marketing to create campaigns to grow membership.
• Create policies, procedures and processes for the onsite Member Services Department by setting "best practice" service standards and protocols.
• Hire, develop and manage a professional, diverse membership acquisition team.
• Develop, implement and manage ongoing quantitative and qualitative member feedback mechanisms.
• Proactively identify member revenue generating opportunities.
• Provide so many member testimonials that marketing runs screaming from the room.
Are you ready to jump in on the ground floor of a funded, unique social relationship start-up? If you are entrepreneurial, enjoy watching your efforts translate directly into results and thrive in a high performance environment, then Matches That Matter is your next career opportunity.
To apply, please send a cover letter highlighting your qualifications and resume to Sandra at: hr@matchesthatmatter.com
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