Please direct your responses to: hire.jobvite.com/j/?aj=oWYrWfw1&s=kitlist">here</a>
Customer Success Specialist (SMB) | Elance Headquarters - Mountain View, CA
The Customer Success Specialist is an expert in online work who coaches businesses on how to hire and manage distributed online workers using Elance. You will have a major impact on our customers first impression of Elance and on their ability to succeed with our service.
Your Responsibilities
• Become an online work expert, coach and evangelist
• Help customers succeed by providing best practices, advising on appropriate uses of our platform and guiding customers to their first online team on Elance
• Help create and deliver educational content (working with Marketing)
• Listen and learn how our customers experience our platform and provide product input
• Effectively communicate the features and benefits of the Elance platform and network
• Mobilize the Talent acquisition, Customer Service and Product to maximize client success
• Measure success by the impact on key business metrics like bookings and customer satisfaction.
Your Qualifications
• Excellent written and verbal communication skills, with great attention to detail
• Ability to multi-task and thrive in a very fast-paced environment
• A passion for helping small-to-medium businesses across the world to grow and succeed
• Comfortable managing a high daily volume of client phone calls and email/chat
• BS/BA degree with an excellent academic background required
About Us
Why do great people come to Elance? They do what they love, work on what´s important and want to embrace a new way to work that is transforming businesses and careers all over the world.
We're always looking for bright and talented people to join us in building the world´s leading online employment platform. We provide an easy, cost-effective solution to match up employers with a qualified and ready workforce that represents some of the best in technical, creative, administrative and business talent. If you want to join a company that is making a difference in people´s lives every day, Elance is for you.
Apply Online
hire.jobvite.com/j/?aj=oWYrWfw1&s=kitlist">here</a>
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