Please direct your responses to: careers@alterg.com
AlterG uses gravity-defying technology to inspire and empower people to get back on their feet and back to doing the things they love. Our Anti-Gravity Treadmills and Bionic Leg utilize unique technology to enable people to move in ways they could have never imagined – to recover, maintain and enhance their physical function, for mobility, wellness, and health.
Summary:
We are currently seeking an outgoing, energetic, flexible, friendly and dependable individual to serve as a Customer Support Specialist. You will deliver an outstanding customer experience by creating a warm and welcoming first impression answering incoming calls to the main line and greeting visitors in person. You will research and maintain much of the company's prospect and customer data in salesforce.com. To be successful, you must have an exceptional customer service attitude and a driving sense of responsibility for getting the customer what they want.
Primary Responsibilities:
• Calls and Emails:
• Answer all incoming calls and connect callers to appropriate team member. Provide telephone support for the rest of the company.
• Take detailed messages and follow-up personally with the responsible team member to be certain the callers' requests were addressed within 24 hours of receiving the call or email.
• Reply to incoming emails with follow up questions to get the necessary information from the sender.
• Generate weekly reports listing in-bound calls and emails, closing the loop by verifying that all calls were returned and emails replied to that week.
• Salesforce.com:
• Research and maintain the integrity of prospect and customer data in Salesforce, assuring that each record is as complete as possible.
• Triage inbound leads, researching the prospect information, converting qualified leads to accounts, and assigning initial tasks to the account owner.
• Generate weekly reports of inbound leads and their activities for sales and marketing management.
• Perform all other duties as assigned.
Experience/Qualifications:
• Experience working in a customer centric sales and service environment
• Expert skills working with MS Office applications
• Salesforce.com experience essential
• Professional in appearance and attitude, respectful, honest and team player.
• Proactive and skilled at handling multiple tasks
• Excellent organization skills and ability to manage multiple tasks in fast-paced environment
• Effective communication and active listening skills displaying a high level of professionalism
• High school diploma or equivalent. Some college preferred, Associates or Bachelor's degree would be a plus.
Compensation: Salary based on experience and qualifications
To apply for this position, email your cover letter and resume to: careers@alterg.com.
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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