Please direct your responses to: jvlahos@rodanandfields.com
Director, Field Marketing Communications
The Company
Looking for a job? Dream big! We did!
Dr. Katie Rodan and Dr. Kathy Fields met at Stanford University during their dermatology residency bonding over their personal struggles with acne and an understanding of how skin issues impact self-esteem and self-confidence. They combined their personal connection and professional expertise into a shared mission: to provide everyone with life-changing skincareTM that deliver real results!
Today, Rodan + Fields has grown from its humble beginnings in Dr. Katie Rodans kitchen to the #1 skincare brand in the U.S. in 2016.* We combine our innovative products with a high-tech, high-touch approach, and as a result, more than a million customers have experienced the benefits of Rodan + Fields.
We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, weve got your prescription. Heres what we offer and what were looking for:
Be Impactful. As a Rodan + Fields corporate employee, you will have the chance to make an impact every day! You'll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change. We provide a creative, vibrant workplace outfitted with all the technology, tools and training youll need to learn, grow and thrive!
Be Inspired. We do more than create life-changing skincare – we create life-changing impact in our communities through our non-profit, Prescription for Change®, the heart of Rodan + Fields. By funding empowerment programs for students, we teach them how to use their skills to make life-changing differences in their lives and the lives of others.
Be Rewarded. Are you looking for a career that allows you to contribute your talents in a way that can truly make a difference in peoples lives? Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan + Fields enjoy rich benefits including competitive total rewards packages, a company-wide, long-term incentive plan, health benefits, annual 401(k) employer match, wellness reimbursement program, paid parental leave, education reimbursement and so much more.
At Rodan + Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions.
If you're ready to dream big, apply here!
*Source Euromonitor International Limited; retail value RSP terms; all channels, USA; extracted from internal system on March 15, 2017; claim effective starting March 28, 2017.
Responsibilities:
The Director, Field Communications Marketing will manage comprehensive, targeted multi-level, business-building Field Communications and Marketing Strategy for our Rodan + Fields® Independent Consultants. The Director will report to the VP of Field Marketing Communications. This position will directly manage the Field Communications team who manage global communications for the Field as well as the Field Marketing team who drive field facing enrollment promotion and business building activities. The successful candidate will be an excellent marketing strategist and talented project manager, able to manage multiple projects and manage successful cross-functional relationships. He or she will be able to quickly learn the business needs and goals of our Field and will be strategically focused, detail-oriented, and conscientious and committed to driving business growth via strategic communications that are differentiated as needed for different levels within the business. This individual must be proactive, resourceful, able to build strong relationships, and able to manage multiple tasks and priorities without jeopardizing quality of execution. The candidate must be a strong team manager and people developer. The candidate must be a strong strategist and field communicator, capable of inspiring action via the written word. We are looking for a motivated individual who has a passion for Field Communications Marketing.
• Direct and manage the Field Communications Marketing strategy for enabling the Field Consultants to develop and grow their businesses on a global basis.
• Manage the strategic development and content generation by the Field Communications team of all Field Communications. Involves managing cross-departmental activities and inputs to produce a calendar of business-driving, strategically-focused, and business-level appropriate communications aligned with the Commercial Calendar.
• Oversee the strategy for various Field Communications, including Field Event Content (for example, Convention), promotion e-mails, blog posts, newsletter articles, Power Point presentations, Programs support, Recognition support, etc., as needed.
• Support internal Communications by ensuring the Field and cross-functional teams are in-the-know on all field-facing announcements.
• Guide the development of the Field Marketing Strategy through the Field Marketing team to drive effective marketing initiatives supporting global revenue goals.
• Develop and represent the company's field facing "tone of voice" and apply it through all field facing communications (from social media, consumer support, blog articles)
• Develop and maintain the company news blog and e-newsletters (Insider Scoop).
• Conduct appropriate research in the Field including surveys, one-on-one interviews, event attendance and competitor analysis in order to strategically provide continuous improvement to Field Communications Marketing initiatives.
• Build Rodan + Field's global communication strategy and differentiate communications needed for new versus established markets.
• Drive the Field Communications Marketing planning and inputs for the annual planning process.
• Partner with Product, Brand, Social, and Learning and Development teams to launch product promotions
• Implement quarterly surveys to track trends in field sentiment quarter-over-quarter and year-over-year
• Build trusted relationships with our independent consultants and help troubleshoot their issues
• Handle day to day requests and customer issues thoughtfully and quickly, soliciting feedback while maintaining a strong sense of program and product direction
• This requires full time in SF office. No remote work.
Qualifications:
• BA/BS degree in Communications, Marketing, or related field; MBA a plus
• Minimum of ten years required, preferably in a fast-paced, dynamic and high performance Marketing or Communications environment
• Direct Sales experience or experience in a sales-force driven environment preferred
• Excellent leadership skills and a minimum of ten years' experience leading a team
• Experience in strategic communications planning
• Ability to establish and build relationships with all levels of management and cross-functional business partners
• Excellent Project Management skills, and ability to successfully manage cross-functional teams
• Excellent communication skills, written and verbal
• Excellent strategic plan development skills
• Strong problem solving skills; must be proactive and take initiative
• Supremely excellent attention to detail and organizational skills and ability to create and maintain detailed documentation
• Advanced proficiency in using the latest versions of all Microsoft Office applications
Rodan Fields, LLC is an equal opportunity employer and is committed to diversity in its workforce.
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