Please direct your responses to: frivera@otmcorp.com
Program Manager for Customer Loyalty initiative needed for a long-term client company project. Our Client company is stable, public and growing. *Must be local candidate with local experience due to onsite interviewing.
Overview: The PM role is contributing to the strategic plan, execution and evaluation of our client's Customer Loyalty programs. This global team gives life to the Voice of the Customer. This client team will guide actions that measurably improve and enrich their experience with our customer's experience in mind. Our team is looking for someone with the passion and energy to be the advocate for our customers and sales teams.
Primary Responsibilities:
Experienced with customer experience/satisfaction metrics
Ability to analyze customer feedback and data at a high level
Excellent communication skills, capable of conducting customer facing meetings with c-level executives
Clear and concise communication to various organizations
Track and report on quarterly achievements
Build and maintain cross functional relationships (Sales, Customer Success, Services, etc.)
Ability to influence
Represent program with confidence and independently
Follow up with Sales and cross functional teams to drive loop closure
Track and report on program milestones and wins
Drive measureable results of Customer Loyalty program
Partner with client groups, taking ownership of their objectives to achieve business results
Actively manage relationships with cross functional partners; may supervise daily work activities of program team
Manage vendor(s) to execute work activities
Required Skill Sets
BA/BS degrees with 8+ years related experience
Prior program management with Customer Experiencer/Customer Sat background preferred
Experience in analyzing business problems
Understanding of client's strategies
CCXP or NPS Certification preferred
PMP preferred
OTM Software Professionals is a locally owned and operated company in the Silicon Valley working on the hottest projects. We offer direct support to all of our employees as well as excellent benefits. Do you have the skills, experience and drive to become a part of the OTM team? Apply today to become part of the OTM team.
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