Please direct your responses to: https://channel-impact.secure.force.com/careers/ts2__Register?jobId=a0K1L00000tK2LpUAK&tSource=
Channel Impact is seeking a highly driven, process and detail-oriented individual to join our team. This i role works cross-functionally with sales and the partner marketing team, in an operations capacity, primarily supporting the day-to-day inquiries from external partners and internal stakeholders.
The ideal candidate will be highly analytical, knows SFDC, is process driven, data driven, and a fast learner who is great problem-solver. If you're someone who moves quickly while keeping focused on high impact projects with limited direction and supervision, then this is the role for you..
This is a full-time W2 opportunity at Channel Impact with benefits. It requires being on-site daily in Palo Alto, CA.
What you will be doing:
Primary focus is managing partner inquiries via email, responding to questions, resolving issues or triaging cases to the proper teams and help bring things to closure.
End-to-end partner application activation process management, including due diligence management and agreement lifecycle.
Partner account data management in Partner Portal.
Partner account data integrity in Salesforce and its integration to the Partner Portal, reconciling inconsistencies as needed to ensure data quality.
Support program and process changes, assisting with design inputs and execution with key direction from programs and global partner team.
Act as point of contact for partner and sales questions relative to channel processes, operations, account data, delivery of program benefits, and Partner Portal questions.
Assist with field enablement efforts, ensuring information is up-to-date for ease of self-service by Sales Reps, Partner Managers and other teams.
Assists senior members with documenting process and procedure changes.
You're a great fit if you have:
5+ years in an sales operational role in technology companies working with distributors, resellers or channel partners.
2+ years Salesforce.com experience in an operational capacity.
Strong Excel skills.
Proven strength in operational process workflow experience in design and implementation.
High attention to detail.
Great teamwork, interpersonal, and customer-relations skills, with a strong commitment to customer satisfaction.
Energetic attitude, willingness to perform to get things done.
No phone calls please.
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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