Please direct your responses to: Recruiter@netchannels.com
Customer Reference Manager - Google Cloud
Location: Sunnyvale, CA
Department: Corporate Communications
Type: Full Time
Min. Experience: Mid Level
Netchannels is hiring a Full-time employee for our client Google Cloud.
Google is developing groundbreaking cloud solutions for companies, leveraging years of experience in building secure, reliable, and scalable cloud technology. As we rapidly bring new products to market that are transforming how companies collaborate and operate, we are seeking a Customer Reference Manager to identify opportunities and build programs with our valued customers, to foster shared thought leadership opportunities and amplify the benefits of Google Cloud through differentiated use cases.
You are an entrepreneurial, strategic professional with a background in developing high-impact relationships with customers and industry influencers. You will work with leaders across Google Cloud, collaborating with teams in communications, product management, sales, and field marketing. This position offers the opportunity to blend high level, critical thinking with more tactical operational activities. This is a meaningful role for Google Cloud, as you will be responsible for increasing our visibility, interactions and market awareness as we expand our products and communicate our value to customers.
Responsibilities
Execute the day-to-day implementation of our customer reference program and as the external contact for our Google Cloud's most valued customers.
Drive scaled and impactful customer content creation in close partnership with product marketing, industry marketing, partner marketing and communications including:
Blogs
Videos
Customer Profile Slides
Press releases
Case studies
Identify and onboard new reference customers, Manage and monitor customer reference activity, keeping data current, accurate and up to date.
Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy, Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers internally.
Provide monthly metrics tracking recruitment growth and revenue
Minimum qualifications:
BA/BS degree and equivalent practical experience.
Ability to build relationships with internal and external constituents
Outstanding project management and leadership skills, in addition to experience working on cross-functional teams.
Superb written and oral communication skills.
Experience executing a customer reference program for a high tech company
Preferred qualifications:
2-4 years of customer reference, marketing or corporate communications
Proficient in: Influitive, ReferenceView, ReferenceEdge, or TechValidate
Knowledgeable in Adobe Experience Manager, CRM, WordPress, Marketing automation platforms
Interest in Cloud technologies and collaboration software.
Ability to manage global agency resources and ensure global initiatives are represented in strategic regions.
Strong bias towards action with the ability to make decisions quickly amidst multiple stakeholders.
Excellent organizational skills, detail oriented and a proven capacity to manage multiple priorities.
At Netchannels, we value differences. We believe that success is achieved by pulling together all talents from all sources. We also believe that each and every single one of us can change the World. We're dedicated to matching our talents with the best opportunity for them and for our clients.
Netchannels is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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