Please direct your responses to: byee@bbbemail.org
Golden Gate Better Business Bureau
Summary: Do you view the world through a conversion lens? Do you communicate in Calls to Close? Self-sourced prospecting? Can you see pipeline trends? Do you like to enable businesses to compete in the competitive landscape? Look no further than joining Better Business Bureau serving the San Francisco Bay Area and Northern Coastal California as a Business Development Manager.
This position is primarily responsible for managing and coordinating activities in the business development department, with a focus on growth in accreditations and increasing revenue for BBB serving the San Francisco Bay Area and Northern Coastal California.
Responsibilities & Expectations
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation, or other reasons.
• Builds positive relationships with key decision makers throughout our territory.
• Increases BBB Accredited Business market penetration, and local BBB revenue by following BBB's Code of Business Practices and other guidelines set forth by BBB's Performance and Accountability Standards (P&A).
• Identifies new BBB Accredited Business prospects through lead-generation, research and outreach.
• Identifies qualified leads, and builds a steady pipeline of business.
• Implements on-going in-the-box and out-of-the-box motivational plans for Business Development team members.
• Recruits, actively trains/coaches, and maintains a full staff of Business Development team members.
• Meets and exceeds sales and new growth goals.
• Recommends profit performance goals and ensures they are achieved..
• Reviews costs, operations, and forecast data to determine department progress toward stated goals andnobjectives.
• Provides creative direction to ongoing sales and accreditation materials, accreditation plaques, new ccredited business packets, and other marketing collateral.
• Provides ongoing status updates for department projects, current and future.
• Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.
• Provides oversight of department day-to-day operations with the ultimate goal of effectively serving customers' needs, and meeting CEO directives.
• Develops, implements, and monitors department's policies and procedures.
• Develops, monitors, and implements processes required to effectively manage current activities and operations as well as plans for growth; ensures that effective processes are in place so that growth/change s achieved with minimal disruption to day-to-day activities and profit.
• Participates in financial planning and controls for areas of responsibility; recommends profit performance goals and ensures they are achieved.
• Understanding of sales cycles, scripting, and CRM tools.
• Oversees internal workflows and organizational development within area(s) of responsibility; ensures communication and information flow throughout the organization is efficiently managed to provide all employees and other departments with current, pertinent, job-related information.
• Builds strong working partnerships and open communication within BBB organization.
• Directs and oversees all staff-related activities within department.
• Ensures that all operations comply with federal, state, local, and/or company policies and regulations and consistently meets P&A Standards, as well as ensure individual employee expectations are met.
• Prepares all required reports and correspondence.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
• Performs other duties as assigned by Vice President of Marketing & Business Development.
Managerial Duties
• Is responsible for the overall direction, coordination, and evaluation of these units.
• Directly manages 10-20 non-supervisory employees.
• Ensures department meets its P&A Standards, company and department goals.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
• Ensures consistency in HR matters, and following company policies regarding Coaching, Counseling Records, and Performance Improvement Plans.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
• Previous experience working in a telephone based sales role
• Knowledge of sales (inbound, outbound, ABM)
• Excellent telephone skills combined with a track record of building customer relationships over the phone
by using a professional, friendly approach
• Willingness to continually learn and expand business development skills
• Commission driven and goal oriented
• Willing to work in a quota driven environment and be rewarded for your efforts
• Skilled at answering customer questions, while presenting value propositions in a fluent manner
• Strong communication skills, both verbal and written, with the ability to present information in a clear and concise manner
• Previous experience working in an ad sales role with an overall understanding of the SaaS selling cycle or similar B2B sales experience; advertising sales is a plus
• Experience working in Microsoft Excel (or other spreadsheet package), and a good understanding of
navigating through a wide range of programs on the Internet. Solid experience in Microsoft Outlook (or equivalent) for general company communication
• Some experience in using CRM/sales/lead generation databases (Salesforce, NetSuite, etc.)
• Proven capability to work with high volumes of data within tight deadlines, while still maintaining accuracy
• Strong attention to detail, with a methodical, organized approach to getting work completed
• Experience in gathering research, drawing conclusions and presenting findings and suggestions
• Bachelor's Degree is strongly preferred, or a minimum of 2-3 years relevant work experience
• Must be able to communicate (verbal and written) in English
Please submit your resume via email in a PDF or MS Word Attachment. Please put "Business Development Manager" in the subject line of your email. All resumes submitted without the requested information, will not be reviewed.
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