Director, Education & Documentation
Intacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing – delivering the most comprehensive cloud financial management system to SMB companies and CPA firms with over 5,000 companies. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Recognized once again in 2012 as a "Bay Area Top Workplace," Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct's growth provides increasing opportunity for our employees in a collaborative environment. Intacct looks forward to talking with you about being a part of our success.
"Intacct is committed to building a company of distinction and providing an outstanding workplace where our culture allows employees to flourish. We know that Intacct's success and rapid growth are a direct reflection of the contributions our employees make. We are honored to be recognized again as one of the Top Workplaces in the Bay Area, especially when the distinction is based on the direct feedback of our employees."
- Robert Reid, President & CEO
Job Description:
The Director, Education and Documentation will be responsible for driving the education content development, roadmap and program for our customers and partners. The Director will lead a team of technical writers, video producers, and trainers who own creation from everything from UI Text and integrated video, to the training calendar for webinar and classroom training classes. You will collaborate closely with product managers and other teams to create a seamless product learning experience. This is a hands-on role, so you will have the opportunity to create learning materials and even deliver courses from time to time.
Job Responsibilities:
• Lead and develop a team of education professionals to create a seamless learning experience for product users
• Drive roadmap in partnership with product management to create UI Text and integrated help and video
• Drive production schedule for on-demand training videos and student exams
• Identify learning needs and best delivery vehicles for partners and customers
• Assist in the development of the course curriculum tailored for the requirements of each audience
• Plan and publish training calendar, scheduling appropriate team and resources, based needs from partners and customers
• Lead/coordinate training at training events such as Intacct's annual user conference
• Focus on continuous improvement, identify areas of improvement in methodology and content quality and develop plans to address
Job Requirements:
• Ideal candidate will have 10 plus years experience in training and/or education delivery
• 5 plus years of managing teams. Track record of growing leaders and independent thinkers
• Bachelor's degree, preferably in business or accounting or education
• Outstanding group presentation and communication skills
• Good facilitation techniques to promote effective learning
• Ability to learn our applications' functionality in order to effectively train others in how to implement and use the application
• Highly enthusiastic, positive-minded, customer focused, service-oriented
• Good understanding of Internet technologies
• Self-starter requiring ability to work independently, driving personal and team priorities for success
• Preference for working collaboratively in a team environment
• Position may require some travel for on-site training
• Experience in financial applications training is a plus
• Ability to understand a variety of business processes (ex: for accounting, inventory, project management, time and billing, and expense reporting.)
Please apply at: http://us.intacct.com/about-us/careers
Linkedin Careers Page: www.linkedin.com/company/intacct-corporation/careers
Like Intacct Careers on Facebook: https://www.facebook.com/IntacctCareers
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