SignalDemand: Director; Professional Services Team-- Strong background
in data analysis, supply chain, BI, and enterprise software desired
Company Background:
SignalDemand based in SF Ca, provides predictive analytics and
optimization for commodity based value chains. Through on-demand
software and services, SignalDemand delivers real-time recommendations
for complex price, mix, supply and purchasing decisions across products,
customers, channels and suppliers. Using patented mathematical models
to process thousands of variables, SignalDemand enables better
day-to-day decision-making and increased profit margins.
Responsibilities:
The Professional Services Director plays a critical role in our customer
implementations, by providing a smooth deployment, leading to a
successful transition to our hosted environment, and ensuring continued
customer success. The director is responsible for overall project
success, defines along with the Sales team and the customer the overall
scope of the project and major project milestones and deliverables. The
PS Director works closely with the Science team and Data Services lead
to ensure that these milestones are met according to the project
timeline. Finally, the services director, also works alongside the
customer success team to ensure widespread use and adoption of the SD
application.
The SD Director works with smart customers to make a mission-critical
solution a reality. Customer contacts are primarily in the IT,
marketing, sales, finance and business operations organizations of large
(Fortune 1000) enterprise customers.
Detailed Responsibilities Include:
· Lead the SD team (typically a science and data lead) to
deploy the SD product suite at the customer site
· Act as the main project liaison with the customer project
lead, and key stake holders within the organization
· Develop trusted advisor relationship with key customer
personnel (Business and IT)
· Manage the day to day work on-site with customers' IT and
business staff to understand their business and architect a solution
using SignalDemand's deployment methodology
· Identify key risks and mitigation strategies that may impact
the success of the project
· Act as the customer advocate and interface with engineering
and product management to provide customer feedback and insight to
improve product solution and direction
· Marshall resources as necessary to resolve problems and
issues, if and when they arise
· Understand Industry business processes and strategic
directions, and how the SD application can improve these processes
· Ensure smooth transition to support and operations, with
detailed configuration documentation
· Identify new license/services opportunities in existing
customer as well as opportunities with new customers
Minimum Requirements:
· Science, engineering or Math based undergraduate degree
required. MBA preferred
· 6+ years of work experience with demonstrated ability in
leading teams and customer engagement
· Proven client management skills, and proven capability to
ensure successful complex technology implementations
· Excellent project management skills
· Excellent team work skills to quickly establish strong
working relationships and credibility with customer contacts as well as
SignalDemand peers
· Strong communications skills suitable for customer
communications by phone, email, and in-person
· Goal-oriented with the ability to work independently with
minimal management direction, handling customer challenges real-time as
they arise
· Possess the ability to have a tight grasp of the details, as
well as seeing the bigger picture and making important trade off
decisions
· Strong communication skills, with an ability to express
complex business concepts in technical terms via presentation and
written form.
· Ability to work effectively in a dynamic environment, manage
multiple priorities, and reliably achieve goals
· Solid understanding of software technologies and analytic
tools (excel)
· An interest in understanding and supporting sophisticated
science based forecasting and optimization models. An interest in
pricing commodities and their derivative products in large complex
manufacturing organizations
Desirable Experience:
· Experience configuring products which leverage optimization
models
· Some understanding of price and supply optimization concepts
and toolsets; deep understanding and demonstrated experience strongly
preferred
· Experience in BI and data tools such as Qlikview, Tableau,
Cognos and SQL
Location:
· SignalDemand is based in downtown San Francisco. Preference
for local candidates, but strong candidates based in any US location
considered
· Some travel to customer sites required, with travel to the
San Francisco HQ for remote employees from time to time
SignalDemand is a company in the forefront of helping suppliers optimize
their business. We offer an outstanding compensation/benefits package
with lucrative stock in our firm. Please send your information to
herbnj@gmail.com
.
