Director, Professional Services
SUMMARY:
The Director of Professional Services responsibilities include with an emphasis on sales and Business Development 60% Delivery of services 30% managing of team 10%
Description:
Business Development
• Execute on the strategic goals of the Professional Services Division
o Capture larger market share
o Grow up the value chain in services
o Support Enterprise customers
o Demonstrate the value of Enterprise product
• Work as a partner with the sales team to provide a full solution to new customers.
• Leverage large customer base of current Enterprise users to find opportunities for services support, demonstrate the business case, and contract with Enterprise customers for long-term support
• Work with customers to provide enterprise services, and convert services opportunities into leads for the sales team
• Aggressive pipeline management: moving leads to qualified opportunities and into a professional services engagement.
• Assign engagement managers, and consulting staff to engagements as a team for projects.
• Deliver superior customer service, resulting in repeat and referral services business
Management
• Identify customer needs/facility services which will improve service delivery
• Problem-solve/address specific challenges and issues
• Ensure response to post-sales inquiries, and customer support queries
• Coordinate resources for scheduled events
• Review and approve consultant time and expense entries in Project database; approve resulting invoices
Counsel staff in support of individual goals and objectives, including professional development.
Budget
• Assist in budget preparation
• Identify and anticipate needs, establish financial priorities (i.e. equipment replacement)
• Control expenses
ESSENTIAL REQUIREMENTS:
• 7 – 10 years professional experience, in Professional Services with 3 years at the Director level
• Proven track record of managing multiple, often competing, priorities and tasks
• Proven track record of working independently to accomplish long-term, complex objectives
• Highly professional with superior verbal and written communications skills, including public speaking and large group presentation skills
• Ability to understand the company's offerings, and speak fluently about them
• Proficiency with the use of CRMs, and MS Office applications (including Word, Excel, and Access)
• Proven planning, customer service and administrative abilities capable of managing a highly complex and diversified range of duties
• Business Development experience in software or software services with other software or consultancy companies
• Experience with Project Management Methodologies
DESIRED SKILLS:
• Experience in direct sales, management and/or business development within the software community
TO APPLY: katharina.saghi@gmail.com
