It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our ServiceCRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.
If you want to work for the leading automotive ServiceCRM company… If you enjoy working with people, helping them navigate through the technology maze and have the passion to work in a fast-paced environment then read on…
We are currently seeking Field Services Consultants for positions in the following markets: Chicago and NY/NJ area.
In this role, you will work with the end user (usually a service manager at the auto dealership) to optimize the use of Xtime products for them. This is an excellent opportunity for someone with 2-5 years' experience in software training .
Position Description
• Provide customer relationship management as primary point of contact during program development, all implementation phases of Xtime's product (s), and post program rollout for the duration of the enterprise contract.
• Provide dealership accessible consulting services.
• Provide reporting services to all levels within the enterprise from corporate rollup reporting to dealership specific KPI reporting.
• Provide L2/L3 support to the enterprise and its customers.
• Act as enterprise customer and dealership advocate within Xtime.
Requirements:
• At least 5 years Automotive Industry experience
• Understanding of dealership processes with regard to operational readiness within both the enterprise and dealership.
• At least 3 years working directly with dealerships; preferably in an advisory capacity.
• Working knowledge of one or more DMS systems (desirable).
Technical/Management Skills
• Experience with software systems and processes related to software development and support, such as planning and problem tracking software and issue resolution processes.
• Basic understanding of web-based systems.
• Ability to extract and analyze data and produce reports.
• Strong Excel skills.
• Ability to clearly and effectively discuss technical issues with non-technical customer personnel.
• Management experience (preferably in a software development and/or support organization).
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
These positions require 50-75% travel. Salary $60,000-$70,000.
We offer excellent comprehensive benefits including medical and dental coverage, paid time off, a 401k plan and more. Xtime is a pre-IPO company, and as an employee of this company you will be participating in our stock option plan.
To apply for this role, please submit your resume and compensation requirements to jobs@xtime.com with "FSC" and the city you are applying for in the subject line of your email. No phone calls, please.
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About Xtime Inc.
Xtime, Inc. (http://www.xtime.com/) is the leading provider of Web Scheduling and Customer Relationship Management (CRM) solutions for automotive service departments in the US. We are the preferred provider for service scheduling for most of the popular automotive manufacturers and are doubling our customer base every year. For more information, please visit our website at http://www.xtime.com/.
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