Please direct your responses to: jobs@symmetricom.com
Symmetricom (NASDAQ: SYMM), a world leader in precise time solutions, sets the world´s standard for time. The company generates, distributes and applies precise time for the communications, aerospace/defense, IT infrastructure and metrology industries. Symmetricom´s customers, from communications service providers and network equipment manufacturers to governments and their suppliers worldwide, are able to build more reliable networks and systems by using the company´s advanced timing technologies, atomic clocks, services and solutions. All products support today´s precise timing standards, including GPS-based timing, IEEE 1588 (PTP), Network Time Protocol (NTP), Synchronous Ethernet and DOCSIS® timing.
Our San Jose-based Customer Service team is in search of a Customer Service Representative to provide support to customers with issues or questions regarding their order or product.
Responsibilities Include:
Gives price quotations when applicable, review orders for compliance including pricing, terms and product, and enters order into Oracle.
Interfaces with departments regarding order status, shipping dates, prices, product availability and back orders. Expedites orders as necessary.
Compiles statistics and prepares reports as required by management.
Handles all customer inquiries or routes to the appropriate party for resolution.
Run and sends order acknowledgments, booking reports, and shipment reports to customers and distributors as required.
Process customer changes according to departmental policies and procedures.
Be fluent in and enforce all sales pricing, term and purchase order policies.
Coordinate all documentation required for international customers.
Review contracts for protection of company's contractual posture, satisfaction of specifications, and adherence to company policy.
Interacts with customers in both pre and post sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Resolves production scheduling and shipping or invoicing problems and influences production and shipping schedules.
Coordinates shipping with operations, freight carriers and forwarders.
Develops strong working relationships with internal sales staff and external sales representatives
Reviews letters of credit and advises customers of necessary amendments
Coordinates all necessary applications and documentation for export licenses.
Completes tasks in creative and effective ways. Independently work on assignments requiring considerable judgment and initiative.
Understands implications of work and makes recommendations for solutions. Determine methods and procedures on new processes.
Qualifications:
Corporate Structure Awareness
Customer Service Process Knowledge
International Customer Support experience
BA degree
Prior experience in export customer service, documentation and transportation.
Prior experience preparing international banking documents and processing letters of credit
Multi lingual a benefit
Ability to work flexible work hours
3-6 years customer service experience
Excellent verbal and written communication skills and phone manner
Proficient with Microsoft Office Suite
Basic knowledge of US Export Regulations
Experience with Oracle Order Management module or equivalent
Ability to define, implement, document and status special projects
Ability to accurately and succinctly summarize customer problems to sales and other departments
Ability to multi-task and work well under pressure
Customer connected attitude
Must be responsible, highly dependable, extremely accurate and organized
Must have strong team skills
Must be a self starter
Ability to work independently in a team environmentClick here to applyhttp://www.applytracking.com/track.aspx/2PGNT
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