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Position Title – WRUFPSMGR122016
Professional Services Mgr/Dir – Higher Ed Sector - ERP Financials – Remote - $$ Open
Excellent Compensation Package – Base + Bonus + Comprehensive Benefits
No Relocation or Sponsorship
Travel is expected to be in the 60-80% Area for the 1st 6 months and then around 50% after that – NA + Some International
Location:
St. Louis Area Ideal but can be remote – East of the Rockies – Midwest/Central Region Preferred – Close to Major Airport
Company:
Highly successful, highly profitable, very fast growing, private software firm (Revenue at $500M+), focused on delivering ERP, industry-specific enterprise solutions that empower people in service organizations, and best-in-class applications. Sectors include Professional Services, Non-Profits, Financial Services, Education, The Public Sector, Travel Management, Transportation & Logistics, Media & Publishing, Facilities Management, Real Estate, Healthcare, Retail & Wholesale and more. Great firm with an excellent history of growth - Lots of Upside – Excellent Compensation Package – Base + Bonus + Comprehensive Benefits - Join a team oriented, collaborative, results focused environment and become part of an elite organization with great growth possibilities.
Position Responsibilities – Summary:
The Professional Services Manager, Higher Education Sector, will enable the growth of the company and its clients by developing, implementing, and continuously improving service delivery capabilities in a scalable manner. You will be responsible for the management and coordination of ERP Financials/Student Management software implementation functional and technical consultants who work closely with customers providing strategic oversight throughout the software implementation cycle. You will work closely with Project Managers responsible for the implementation and insure necessary resources are allocated for successful projects. Further you will act as a Key Customer Contact for selected accounts, insuring customer success.
You have a project-driven, outcome oriented and customer focused mindset. You like to solve complex issues. You have great analytical, problem solving, organizational, and planning skills, which drives your internal and external stakeholders to achieve a mutually beneficial result. You effectively manage relationships to accomplish your business objectives. Your drive is to add value to an organization through creativity, initiative and personal drive.
The perfect candidate has managed a fast growing P&L Service area for an ERP Financials Software Vendor or managed a Practice for a Consulting firm specialized in ERP Financial Software implementations, in the Higher Education Sector.
Person will manage a group of 10 resources initially, growing to 25 by the end of 2017. Group consists of Data Conversion Consultants & both Functional & Technical Implementation Consultants.
Software is SaaS/Cloud & On-Premise based, and project length ranges from 6-12+ months depending if full suite is implemented.
Reports to the VP of NA Professional Services
Responsibilities:
· Manage, recruit, plan new hire training, plan career growth, & personal objectives of the team.
· Manage, plan, forecast & maximize the team’s utilization, particularly billable realization, to meet the firm’s & customer goals.
· Develop, implement, coordinate and manage services in the Higher Education vertical.
· Co-develop, implement and coordinate the Professional Services strategy.
· Establish, manage, and consistently meet or exceed internal and external service levels.
· Assist in developing and managing the processes, tools, and partnerships needed to deliver services effectively and efficiently.
· Actively contribute to the continuous improvement of the firm’s service delivery capabilities.
· Act as a Project Sponsor for Key Customer Accounts as needed.
· Perform project reviews and monitor project success.
· Support Account Executive with selling our services proposition
Required Skills and Competencies: (Must Haves)
· Candidates should possess a Bachelor’s degree and 5+ years of experience managing a fast growing P&L Service area for an ERP Financials Software Vendor or managed a Practice for a Consulting firm specialized in ERP Financial Software implementations, ideally in the Higher Education Sector.
· Strong Change Management/Consultative Skills
· Experience managing a consistent implementation methodology in a Cloud, SaaS, or Hosted environment
· Experience managing both functional & technical consultants implementing ERP Financials or Student Management software
· Experience managing a team of billable resources in the area of 12-25 people
· Experience managing remote resources who travel up to 75-80%
· Experience planning, creating, & managing the delivery of customer training.
· Experience & the ability to handle multiple highly-complex projects
· Ability to work without supervision with complete latitude for independent judgment
· Superior communication, presentation, and customer relationship skills & the ability to engage and successfully interact with the client and project team at all levels.
· Exceptional team leadership and people management experience.
· Superior negotiation, conflict management, risk mitigation, issue resolution, organizational and time management skills.
· Ability to Travel in the 60-80% for the 1st 6 months & than around 50% thereafter – NA + Some International
Pluses:
· Experience in the Higher Ed/Student Management software sector
· Project Management Professional (PMP) certification.
· Fluent in the concepts of Student Management software, General ledger, Accounts Receivable, Accounts Payable, Procurement, Fixed Assets and Financial Reporting and Analysis preferred - Knowledge of Project, Costing and Billing, & HR & Payroll
· Previous experience as a Functional or Technical ERP Financials/Student Management Software Implementation Consultant.
Intangibles:
· CAN-DO ATTITUDE: Positive, self-starters who rise to the challenge and take personal responsibility for solutions and results
· CUSTOMER EMPATHY: Delivering relevant value to customers by listening, understanding and reflecting back what is heard and providing solutions
· HUMBLE: Respectfully collaborating in the best interest of the customer, company, team and self
Must holds a valid passport (or can obtain one by start date)
As a condition of hire, a full background check is required.
Contact Information - (Resumes in Word Format to);
Gary Wright - President – Wright Associates – High Technology Recruiting Services
Phone - (508) 761-6354 - Email - GaryWright@WrightAssociates.org - WEB Site – www.wrightassociates.org
Posted by: "Gary Wright" <GaryWright@WrightAssociates.org>
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