Tuesday, December 6, 2016

[KITlist] Customer Success Manager | FleetUp (Silicon Valley, CA)


Please direct your responses to: nancie@nancietatum.com

FleetUp applies Silicon Valley technologies to fleet management with a patented solution that enables companies to maximize profitability, improve driver safety, and comply with current and upcoming regulations more effectively.

FleetUp's innovative fleet management solutions are intuitive, secure and designed for the needs of fleet companies and their drivers. FleetUp is the first ELD approved by the FMCSA.

The FleetUp innovative mobile and web-based fleet management solutions are used by NorCal PacLease Kenworth, Samsung SDS America, NGL Transportation and others. 

The company is based in Silicon Valley, CA with offices in Los Angeles, CA, Santiago, Chile, Shenzhen, China and Seoul, South Korea. 

Learn more at www.FleetUpTrace.com

The Customer Success Manager role will partner with and ensure the long-term success of our customers. The goal of the role is to ensure existing customers have a single point of contact for all support, training and billing needs, and also to focus on acquiring additional revenue streams from existing customers with add-on units. 

As a Customer Success Manager, you will be responsible for customer retention and optimization, as well as maintaining a high level of customer satisfaction. This key customer role will report to the VP, Worldwide Sales.

Key Responsibilities:

The Customer Satisfaction Manager will own the overall relationship with assigned customers by focusing in the areas of: Increasing adoption, ensuring retention, and product satisfaction.
• Establishing a trusted/strategic advisor relationship with each assigned customer and driving continued value of our products and services.
• Developing, preparing, and nurturing customers for advocacy.
• Working with customers to establish critical goals, or other key performance indicators and aiding the customer in achieving their goals.
• Working to identify and/or developing add-on opportunities and referrals for the sales team.
• Advocating customer needs/issues cross-departmentally.
• Program managing account escalations (be the Point of Contact).
• Presenting updated product offering via WebEx or related live web meeting
• Updating all account activities in the CRM system.
• Travel to customer locations as required.

Experience and qualifications required include:
• BS/BA degree or equivalent
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, product adoption, and retention. 
• Proven ability to drive continuous value of our product(s).
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Structured organizational and time management skills
• Detail oriented and analytical.
• Strong presentation and negotiation skills
• Strong team player and a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

FleetUp seeks candidates with strong credentials who prioritize customers and value dynamic work cultures, teamwork, effective interpersonal skills and respect technical leadership to build leading technology and strong customer relationships.

This new role is a unique opportunity to join the next big thing at an early stage. If you think you're ready for the fast-paced, chaotic world, start-up style environment, please submit your resume to: nancie@nancietatum.com

FleetUp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disabilities.


Posted by: KIT List Jobs <jobposting2@kitlist.org>
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