Please direct your responses to: http://hire.jobvite.com/CompanyJobs/Careers.aspx?c=qF99VfwC&v=1&page=Job%20Description&j=oVqUWfwV
Do you have a passion for the success of your clients? Can you grow and build out a major program that will impact our business from top to bottom? If you are up to the challenge, we would love to meet you!
The Sr. Manager of Client Advisory will build a team and process to interact with our most valuable clients on a daily basis. The Client Advisory team will guide our clients through their first critical hire, making sure they have a flawless first experience; will build lasting client relationships; will educate them on advanced features; and will teach them how to build their talent teams online. Along the way, you will help build and refine our Advisory program to have meaningful impact on our bottom line.
Your Responsibilities
•Become an online work expert, coach and evangelist
•Build and refine high value client engagement program (test, learn and build)
•Help clients succeed by providing best practices, advising on how to use key features of our platform, building their first online team on Elance, and monitoring their first projects to ensure that they have a positive experience
•Work with the marketing organization in creating and delivering educational content
•Listen and learn how clients experience our platform and provide product input
•Mobilize the talent acquisition, customer service and product teams to maximize client success
•Measure success by the impact on key business metrics such as client bookings, billings, and customer satisfaction
Your Qualifications
•BS/BA degree with an excellent academic background required
•3-5 years of consulting experience in a top consulting firm or account management experience
•Comfortable managing a high daily volume of client phone calls and email/chat
•Ability to multi-task and thrive in a very fast-paced environment
•A passion for helping small-to-medium businesses across the world to grow and succeed
•Excellent written and verbal communication skills, with great attention to detail
•Experience building online teams a plus
About Us
Ready for a job that's part evolution, part revolution?
Elance is quickly evolving into a revolutionary new market space: The online workplace.
Help us redefine the global workforce by building on our pioneering platform. You'll impact the lives of millions daily, freeing countless freelancers to work on what they want, from where they want. All while allowing businesses, startups and entrepreneurs to find top talent to help build their dreams. We're looking for amazing people ready to help us evolve and revolutionize how people work. If you share the vision, check out our jobs at www.elance.com.
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