Please direct your responses to: http://chc.tbe.taleo.net/chc02/ats/careers/apply.jsp?org=CRAWFORD&cws=1&rid=1086
Crawford Group (www.crawfordgroup.com) is seeking a Customer Communications Manager for a global technology client headquartered in Palo Alto, CA. The Customer Communications Manager is focused on developing the overall customer communications strategy and the execution of effective, scalable and sustainable communication processes.
The Customer Communications Manager will work collaboratively with the Corporate Communications and Global Marketing teams to develop content and messaging deliverables. This role is focused on high visibility projects including launches, M&A and ongoing product communication.
The ideal candidate is a practiced communications leader experienced in adapting communication plans, strategies and messages globally while conveying a consistent brand and customer experience.
Responsibilities:
Interface with key business unit teams to develop messaging and positioning for top customer priorities
Develop, execute and prioritize integrated communications plans to reach customers, partners and field sales teams often spanning multiple quarters
Engage and collaborate with global and regional communications teams to fully execute your communications plans
Develop a core set of customer-facing content with an initial focus on product, solution, launch and other time-sensitive topics
Managing communications with customers as part of a company-wide focus on customer experience
Establish processes to ensure delivery of consistent and effective communications to customers from all areas of the company
Identify communication gaps throughout the customer journey and develop and execute a plan for addressing those gaps
Skills:
Minimum of 7 years Corporate/Customer Communications experience
Experience working for an enterprise software company
Experience developing, executing, and managing integrated communications plans for enterprise customers, field sales and partners within a global B2B technology company
Excellent communication skills including research, writing and editing skills
Excellent project management skills: Time management, organizational and planning skills
Ability to summarize and simplify complex information and create a targeted communication to reach different partner audiences
Ability to work cross-functionally to gain consensus across multiple lines of business
Ability to adapt communication plans, strategies and messages to address the intricacies of multiple cultures while conveying a consistent brand and customer experience globally
Must have leadership, teamwork and influencing skills
Problem-solving skills
BS/BA in Business, Marketing, Communications or related field required
RATE:
D.O.E., as w2 employee of Crawford Group (benefits available)
LOCATION:
3 days onsite at clients office in Palo Alto, CA and 2 days Remote/WFH/Virtual/Telecommute. No phone calls, please.
HOURS/DURATION:
Full time, ASAP - ongoing
Interested?
Apply online and upload your resume in MS Word format
The Customer Communications Manager will work collaboratively with the Corporate Communications and Global Marketing teams to develop content and messaging deliverables. This role is focused on high visibility projects including launches, M&A and ongoing product communication.
The ideal candidate is a practiced communications leader experienced in adapting communication plans, strategies and messages globally while conveying a consistent brand and customer experience.
Responsibilities:
Interface with key business unit teams to develop messaging and positioning for top customer priorities
Develop, execute and prioritize integrated communications plans to reach customers, partners and field sales teams often spanning multiple quarters
Engage and collaborate with global and regional communications teams to fully execute your communications plans
Develop a core set of customer-facing content with an initial focus on product, solution, launch and other time-sensitive topics
Managing communications with customers as part of a company-wide focus on customer experience
Establish processes to ensure delivery of consistent and effective communications to customers from all areas of the company
Identify communication gaps throughout the customer journey and develop and execute a plan for addressing those gaps
Skills:
Minimum of 7 years Corporate/Customer Communications experience
Experience working for an enterprise software company
Experience developing, executing, and managing integrated communications plans for enterprise customers, field sales and partners within a global B2B technology company
Excellent communication skills including research, writing and editing skills
Excellent project management skills: Time management, organizational and planning skills
Ability to summarize and simplify complex information and create a targeted communication to reach different partner audiences
Ability to work cross-functionally to gain consensus across multiple lines of business
Ability to adapt communication plans, strategies and messages to address the intricacies of multiple cultures while conveying a consistent brand and customer experience globally
Must have leadership, teamwork and influencing skills
Problem-solving skills
BS/BA in Business, Marketing, Communications or related field required
RATE:
D.O.E., as w2 employee of Crawford Group (benefits available)
LOCATION:
3 days onsite at clients office in Palo Alto, CA and 2 days Remote/WFH/Virtual/Telecommute. No phone calls, please.
HOURS/DURATION:
Full time, ASAP - ongoing
Interested?
Apply online and upload your resume in MS Word format
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