Please direct your responses to: jobs@atlona.com
Atlona is a leading provider of innovative connectivity solutions to the Audio/Visual and IT markets. Since 2003, Atlona has been designing and engineering award-winning products for a diverse range of residential and commercial AV and IT applications.
From residential to commercial solutions in education, business, government, entertainment, healthcare and other markets, Atlona products and services enable system designers, integrators, consultants and installers to create scalable, customized solutions that keep their organizations on the cutting-edge, increase efficiencies, exceed customer expectations and lower costs. Atlona focuses on delivering products with the innovative features and reliability customers demand all at the best value in the industry.
Our new building boasts a cool new open floor plan, abundant parking, easy access to public transportation, and walking distance to several restaurants.
We are currently seeking an experienced Manager to lead RMA and Repairs.
The RMA/Repair Manager will play a key role in the RMA and Repair organizations providing daily guidance to the RMA-Admin, RMA-Receiving, and Repair teams for delivering the Global RMA (Return Material Authorization) logistics services.
The manager will be responsible for ensuring the day-to-day operation of teams to be efficient and effective including establishing and meeting Atlona's RMA/Repair Service Level Agreements and providing training and mentoring of staff members on process and procedures.
Responsibilities:
• Setup and established SLA to meet customers' RMA requirements
• Using correct set of KPIs to drive service quality
• Lead the daily operations of RMA-Admin, Receiving, and Repair Teams in processing returned product and assist with prioritization
• Manage scheduling of teams and prepare / provide workload
• Ensure processes are well documented and kept up-to-date
• Process product returns and conduct product failure analysis
• Assist the Finance department on credit memo, refund processing
• Work closely with cross-functional departments to ensure seamless processes and adherence to policies (Customer Service, TAC, Engineering, Operations, Finance, MKT, and IT)
• Monitor, develop and implement process and system changes that result in better process control, performance, and quality
• Review repair data and have strong understanding of root causes and drivers behind customer returns which can be utilized by QSM to drive product quality
As the RMA/Repair Manager, it is important to appreciate global market with cultural differences and to understand customers' needs and how to deliver services according to those needs. You must have experience from business and services in a global, high technology market. The position will require some traveling.
Education, Skills & Experience
• Bachelor degree in EE or proven related experience
• 3+ years of experience as RMA or Repair Manager
• Understanding and adherence to RMA/Repair operations best practices are a must
• Must work well in an fast-paced environment with dynamic requirements and priorities
• Professional written and verbal communication skills
• Attention to detail and committed to managing problems through resolution
• Being adept with MS Office tools such as Word, Excel and Outlook is necessary
• Experience with ERP systems such as Netsuite is a plus
• Return or warranty administration experience for a hardware vendor would be useful
• Organizational and problem solving skills are required
• AV/CTS background is a PLUS
If you ara a hands on manager that like getting into the trenches to solve issues to help the team; if you enjoy working in global markets and delivering high quality products, send us your resume at jobs@atlona.com
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-digest@yahoogroups.com
KITlist-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
