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Posted by: <jackie@sorcesolutions.com>
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Thursday, July 28, 2016
[JIMSJOBS] Seeking CRM Director with STRONG Salesforce background – San Fran, CA
Seeking CRM Director with STRONG Salesforce background – San Fran, CA
Role
The CRM director will interact with business stakeholders and product managers to understand the business needs, be the point person in driving the company's transformation to a customer-centric organization leading the technical delivery of CRM related software projects.
The individual must have a strong CRM business process background, deep hands-on knowledge of the Salesforce.com platform, experience in software development lifecycle and methodologies, mature communication and influencing skills and a track record of building strong team of architects, business analysts and developers.
· Balance the needs of the platform (performance, scalability, cost, data integrity) with the requests of the business (new functionality, speed to market, integrations) during roadmap planning and while architecting and designing solutions.
· Collaborate with the Product Owners to plan and execute projects, ensure that development teams have the appropriate functional and technical specifications, direction and resources to deliver projects effectively.
· Define, communicate, and manage an agile change management (release) process to develop and implement new applications and updates to existing applications.
· Develop and manage the CRM system to ensure data integrity, reporting accuracy, data security and compliance for customer data across enterprise systems.
· Provide leadership and guidance to coach and inspire team members to their optimum performance and career growth.
· Formulate and communicate the CRM product vision in coordination with product management, architects, engineers and vendors.
· Identify opportunities to increase customer acquisition, conversion and retention by delivering value at each stage of the journey.
· Perform all 3rd party price negotiation and SOW development regarding initiatives requiring such services.
· Work with QA to define automation and testing strategy and ensure high quality deliverables
· Identify and manage project risks and communicate to all stakeholders.
· Coordinate release and sprint planning.
· Manage budget.
Requirements :
· In-depth understanding of the capabilities and constraints of the SFDC CRM application, coupled with a good understanding of business processes (Sales, Marketing, Customer Support, etc.).
· Expert in all facets of agile Software Development Life Cycle and ability to apply those principles to development and deployment across multiple Salesforce environments.
· Advanced Salesforce.com user and administrator skills (including using permission sets, roles, profiles, groups, security setup, views, and page layouts).
· 10+ years of experience with technical implementation of CRM projects, with at least 5 years of experience in Salesforce.com implementation.
· Salesforce.com 201 and 401 certifications are desirable.
· 8+ years of experience as a Technical Manager.
· Experience in-house and hosted systems.
· BS or MS in CS or equivalent background.
Qualitative Skills :
· Experience meeting and presenting to CxO, VP and Director levels and communicating with both technical and non-technical personnel.
· Demonstrated ability to build and manage strong teams and promote a cooperative work environment.
· Energetic team player who works well with others, readily adapts to change and enjoys rapid development.
· Committed to deliver on time according to requirements and business needs.
· Self-directed, willingness to take initiative, make decisions and resolve issues.
· Excellent verbal and written communication skills are a must.
Should you be interested in the above-listed position(s), please email a clean copy of your resume (Word format preferred) to Owner/jackie@sorcesolutions.com along with 3-5 available times for a telephone prescreening (30 minutes maximum). In order to ensure a response within 48 hours, please be sure to include the position title in the subject line of your response message.
Should you not be interested the above listed position but know of someone who may be - please feel free to forward this message.
If you are looking for a new position and have not sent us an updated resume within the last 6 months - please do so. Having the most up to date information will allow us the opportunity to match you to new/approved positions as soon as they open!
Thank you.
Jackie Sorce
Owner/President – Sorce Solutions, Inc.
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Posted by: <jackie@sorcesolutions.com>
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