Please direct your responses to: http://varsity-technologies.workable.com/jobs/16053
Position: Client/Account Manager
Varsity Technologies helps schools and nonprofits make strategic information technology decisions that enable them to make an impact in our schools, our community, and in our world. Developing and implementing great solutions for our clients requires the combination of our proven methodology with the right people who place a high value on delivering exceptional customer service.
Varsity is looking for a Client Manager to be an integral part of the sales team supporting the needs of our clients. This position is a client account management/inside sales role. This is an excellent fit for a dynamic individual with excellent interpersonal skills, looking to work with a mission-driven team in a fast-pace environment. To be successful in this role you should be able to develop and maintain strong relationships with clients, and be very detail-oriented with excellent time-management skills.
Client Manager Responsibilities
• Knowing and understanding your client's organizational structure, goals and service trends to forecast new projects.
• Knowing and engaging with your client to assist in making informed decisions about solutions.
• Preparing for and managing communication to ensure service delivery success.
Sales:
• Conduct regular meetings and check-ins with existing clients to identify needs and opportunities
• Follow-up on product and/or project leads
• Facilitate sales calls and meetings between clients, engineers, vendors, and field sales
• Research products, promotions and pricing of solutions to meet client needs
• Create proposals, sales presentations, and quotes for opportunities
• Coordinate quarterly strategic goal meetings with IT Consultants and client
• Update status and activities on opportunities daily
Order Processing:
• Verify accuracy of order with engineers
• Coordinate order processing
• Communicate updates to client and project team as required
Customer Service:
• Provide a great customer experience by providing consistent and timely responses, follow-through, and follow-up
• Develop and maintain strong relationships with clients
• Escalate urgent issues to the appropriate Varsity staff person as needed
• Respond and resolve billing issues
• Address the client's service needs through open communication
Minimum Requirements:
• Bachelor's degree (preferred)
• 2-4 years direct customer facing role in sales (preferred) or customer service
• Microsoft Office proficiency
• Strong analytical skills and attention to detail
• Excellent written and oral communication skills
• You will need authorization to work in the USA
Benefits:���Varsity Technologies offers a quality benefits package that includes 10 paid holidays, 15 paid vacation and 10 paid sick days per year, 2 personal days, medical, dental and vision coverage, life insurance, short and long term disability, 401(k) matching plan, and an array of work/life benefit options. ������
To apply, please send a cover letter along with your resume and salary requirements via email to http://varsity-technologies.workable.com/jobs/16053. Please put "Client Manager" in the subject line of your email. No phone calls please.
Varsity Technologies helps schools and nonprofits make strategic information technology decisions that enable them to make an impact in our schools, our community, and in our world. Developing and implementing great solutions for our clients requires the combination of our proven methodology with the right people who place a high value on delivering exceptional customer service.
Varsity is looking for a Client Manager to be an integral part of the sales team supporting the needs of our clients. This position is a client account management/inside sales role. This is an excellent fit for a dynamic individual with excellent interpersonal skills, looking to work with a mission-driven team in a fast-pace environment. To be successful in this role you should be able to develop and maintain strong relationships with clients, and be very detail-oriented with excellent time-management skills.
Client Manager Responsibilities
• Knowing and understanding your client's organizational structure, goals and service trends to forecast new projects.
• Knowing and engaging with your client to assist in making informed decisions about solutions.
• Preparing for and managing communication to ensure service delivery success.
Sales:
• Conduct regular meetings and check-ins with existing clients to identify needs and opportunities
• Follow-up on product and/or project leads
• Facilitate sales calls and meetings between clients, engineers, vendors, and field sales
• Research products, promotions and pricing of solutions to meet client needs
• Create proposals, sales presentations, and quotes for opportunities
• Coordinate quarterly strategic goal meetings with IT Consultants and client
• Update status and activities on opportunities daily
Order Processing:
• Verify accuracy of order with engineers
• Coordinate order processing
• Communicate updates to client and project team as required
Customer Service:
• Provide a great customer experience by providing consistent and timely responses, follow-through, and follow-up
• Develop and maintain strong relationships with clients
• Escalate urgent issues to the appropriate Varsity staff person as needed
• Respond and resolve billing issues
• Address the client's service needs through open communication
Minimum Requirements:
• Bachelor's degree (preferred)
• 2-4 years direct customer facing role in sales (preferred) or customer service
• Microsoft Office proficiency
• Strong analytical skills and attention to detail
• Excellent written and oral communication skills
• You will need authorization to work in the USA
Benefits:���Varsity Technologies offers a quality benefits package that includes 10 paid holidays, 15 paid vacation and 10 paid sick days per year, 2 personal days, medical, dental and vision coverage, life insurance, short and long term disability, 401(k) matching plan, and an array of work/life benefit options. ������
To apply, please send a cover letter along with your resume and salary requirements via email to http://varsity-technologies.workable.com/jobs/16053. Please put "Client Manager" in the subject line of your email. No phone calls please.
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