Centralized Servicing Rep II Position with Consumer Finance Exp at Lendmark Financial Services - Covington Georgia(East Atlanta)
Requisition Number: 397
Job Title: Centralized Servicing Rep II
Area of Interest: Customer Service
City: Covington
State/Province: Georgia
Positon Type: Full Time - Permanent
Job Description:
Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates over 100 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, and Delaware.
Job Summary:
Provides servicing support to the branch network.
Competencies:
• Efficiently and accurately handles system related "help desk" tickets for the branch network
• Responsible for ensuring all customer complaints for the company are handled and resolved in an efficient and timely manner utilizing our complaint management software; must ensure all supporting documents are received and stored in the evidence locker for audit/compliance reviews
• Responsible for "administrative" duties for pending and current repossessions. Includes assigning out to an approved agent; follow- up to ensure unit is picked up in a timely manner; ensure all pre and post repossession notices are sent in accordance with state laws; tracking and approving of final sales and ensuring checks are received and titles are sent in a timely manner
• Maintaining an accurate file manifest for the accounts being transferred into branch 22
• Processing charge off transactions on all 180 day delinquent accounts
• Processing paid out contracts and releasing liens in a timely manner
• Posting bankrupt trustee payments accurately according to the confirmed plan
• Posting all other payments accurately
• Proper documentation of all correspondence, return mail, bankrupt notifications in our loan servicing system
• Filing
• Answering the phone and handling customer inquires
• Other duties as assigned
Qualifications:
• High School Diploma or comparable education or related training
• 3 - 5 years consumer finance or related experience
• Excellent analytical and problem solving skills
• Above average computer skills; ability to multi task
• Excellent communication and customer service skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications
• Ability to work with minimum supervision
Apply at www.lendmarkfinancial.com/careers
Posted by: "Ruthie's List" <ruthieslist@bellsouth.net>
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