Please direct your responses to: cpiasecki@comcast.net
Billing and SIM Management Specialist
Company Profile
Aeris is a pioneer and leader in the Internet-of-Things (IoT) market — as an operator delivering end-to-end M2M services and as a technology provider enabling other operators to deliver profitable M2M services. Our customers are among the most demanding users of M2M services today, and we strive to fundamentally improve their businesses — by dramatically reducing costs, improving operational efficiency, reducing time-to-market, and enabling new revenue streams.
Seeking an analytical and detail-oriented person with a track record of scaling automated and repeatable processes in a dynamic and increasingly complex environment. You will work across all functions and play a key role in integrating Aeris' customer-facing portal and CRM system, to support a seamless SIM card order fulfillment process, as the company expands its global IoT presence, and anticipates exponential growth in volume. You will also play a key role in ensuring billing accuracy by setting up efficient, effective and highly scalable processes for monitoring customer setup and ensuring data integrity across systems.
Responsibilities:
� Manage SIM card inventory, work with sales team to compile quarterly sales forecasts and manage periodic restocking, based on anticipated lead times and customer demand; ensure timely order fulfillment and customer invoicing of on an on-going basis
� Develop and document scalable processes for inventory and order fulfillment tracking, ensuring full integration between inventory and CRM systems, as well as 3rd party payment processor
� Validate monthly billing output from billing system; document, monitor and execute current validation processes and initiate changes as the company scales and the volume and complexity of business increases
� Create an exceptional customer experience through a timely and accurate fulfillment and communication process
� Verify and maintain data integrity between customer contracts and billing/CRM systems setup; periodically audit and update customer standing data
� Go-to person for customers and salespeople with questions regarding invoices. Working closely with the sales team, you will develop tools that enhance customers� understanding of their bills and the value-added of the company�s service offerings
Requirements:
� 3-5 years experience, preferably in a large transaction volume setting, e.g. Facebook/Doubleclick
� Familiarity with processes in a self-service web front such as Amazon
� Process oriented; demonstrated ability to design and document processes that work efficiently at scale
� Strong oral and written communication skills — you will be a key liaison between multiple parties across functions
� Advanced knowledge of Excel and experience working with large data sets is a big plus
� Unrelenting attention to detail is key in an environment where pricing errors of less than a cent or an omitted checkbox can lead to tens of thousands of dollars in lost revenue
� Action oriented � identifying an issue is only the first step towards its resolution
� Proven ability to grasp the big picture and identify interconnections and dependencies in a complex system with multiple parties involved in data entry and processing
� Proactive mindset and knows when to escalate
� A good understanding of GSM technology is a plus
� Experience working in a fast growing environment, scaling a business
Key Attributes and Personal Character:
� Results-oriented, can-do attitude, owns the issue-no excuses, just results
� Flexible: ability to multi-task with fluctuating priorities and deadlines
� Team player by instinct. All about, "Yes, I can" How can I help?
� Able to work without direct supervision, and efficiently manage tasks and timelines
� Defines the problem and proposed solution at the same time, with a logical, pragmatic approach to problem solving
Billing and SIM Management Specialist
Company Profile
Aeris is a pioneer and leader in the Internet-of-Things (IoT) market — as an operator delivering end-to-end M2M services and as a technology provider enabling other operators to deliver profitable M2M services. Our customers are among the most demanding users of M2M services today, and we strive to fundamentally improve their businesses — by dramatically reducing costs, improving operational efficiency, reducing time-to-market, and enabling new revenue streams.
Seeking an analytical and detail-oriented person with a track record of scaling automated and repeatable processes in a dynamic and increasingly complex environment. You will work across all functions and play a key role in integrating Aeris' customer-facing portal and CRM system, to support a seamless SIM card order fulfillment process, as the company expands its global IoT presence, and anticipates exponential growth in volume. You will also play a key role in ensuring billing accuracy by setting up efficient, effective and highly scalable processes for monitoring customer setup and ensuring data integrity across systems.
Responsibilities:
� Manage SIM card inventory, work with sales team to compile quarterly sales forecasts and manage periodic restocking, based on anticipated lead times and customer demand; ensure timely order fulfillment and customer invoicing of on an on-going basis
� Develop and document scalable processes for inventory and order fulfillment tracking, ensuring full integration between inventory and CRM systems, as well as 3rd party payment processor
� Validate monthly billing output from billing system; document, monitor and execute current validation processes and initiate changes as the company scales and the volume and complexity of business increases
� Create an exceptional customer experience through a timely and accurate fulfillment and communication process
� Verify and maintain data integrity between customer contracts and billing/CRM systems setup; periodically audit and update customer standing data
� Go-to person for customers and salespeople with questions regarding invoices. Working closely with the sales team, you will develop tools that enhance customers� understanding of their bills and the value-added of the company�s service offerings
Requirements:
� 3-5 years experience, preferably in a large transaction volume setting, e.g. Facebook/Doubleclick
� Familiarity with processes in a self-service web front such as Amazon
� Process oriented; demonstrated ability to design and document processes that work efficiently at scale
� Strong oral and written communication skills — you will be a key liaison between multiple parties across functions
� Advanced knowledge of Excel and experience working with large data sets is a big plus
� Unrelenting attention to detail is key in an environment where pricing errors of less than a cent or an omitted checkbox can lead to tens of thousands of dollars in lost revenue
� Action oriented � identifying an issue is only the first step towards its resolution
� Proven ability to grasp the big picture and identify interconnections and dependencies in a complex system with multiple parties involved in data entry and processing
� Proactive mindset and knows when to escalate
� A good understanding of GSM technology is a plus
� Experience working in a fast growing environment, scaling a business
Key Attributes and Personal Character:
� Results-oriented, can-do attitude, owns the issue-no excuses, just results
� Flexible: ability to multi-task with fluctuating priorities and deadlines
� Team player by instinct. All about, "Yes, I can" How can I help?
� Able to work without direct supervision, and efficiently manage tasks and timelines
� Defines the problem and proposed solution at the same time, with a logical, pragmatic approach to problem solving
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