Please direct your responses to: http://careers.roberthalf.com/job/San-Ramon-Software-Engineer-II-CA-94582/56192200/?utm_campaign=Kitlist
Apply Online: http://bit.ly/17viWis
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Job Summary
Robert Half is seeking a Product Manager – Front Office Technology Group, who will ensure that business processes, policies, and procedures are supported by proposed system solutions. The Product Manager will document different options for solutions. Identify, define, and present alternatives to solve business problems and proposes business processes and procedure modifications as needed. Work with business (corporate and field) teams and IT to define solutions that meet business requirements. Participate in or lead special projects. The Product Manager will collaborate with technical resources to resolve simple and complex business issues. Develop strategy for communication and rollout, including development of communications and partnering to guide key concepts in training documents. Develop business requirement documentation in the design of new simple to medium projects or enhancements. Create supporting documentation and requirements for medium scale changes, potentially including proposed screen layouts/UI, validation requirements and error messages. The Product Manager will assess initial upstream and downstream impacts of system changes and communicate with other departments/team to ensure an integrated solution.
The Product Manager may design and conduct integration and User Acceptance Testing (UAT) of complex new systems or enhancements. Design test plans. Provide daily support of the current production systems including investigating and resolving more complex user questions. Create complex ad-hoc reports or queries in support of system functionality or user requirements. Implement new business processes to support system defect fixes, upgrades and enhancements. The Product Manager will partner with IT and business support groups to fully support customers. Oversee and provide guidance to peers and system administrators in all day-to-day application and production issues. Provide post implementation support and enhancement/bug documentation as needed. Prepare, coordinate, and assist with customer training as needed.
Qualifications:
• Bachelor's degree, other technical training in business, or equivalent.
• 2+ years' of experience supporting an enterprise business system.
• MS Office Suite, MicroJ Plus or Front Office functional training, SQL knowledge a plus.
• Relevant business acumen.
• Working knowledge of enterprise level applications.
• Ability to communicate technical information to non-technical users.
• Ability to communicate business process to technical resources.
• Ability to create complex process flow diagrams or flowcharts that demonstrate business or system process flow.
• Ability to gather requirements effectively; document requirements and confirm observations with business owners.
• Ability to perform fit/gap analysis based on requirements.
• Ability to create detailed and thorough test plans for medium-sized initiatives.
•Ability to prioritize job responsibilities.
• Demonstrated customer service abilities and problem solving skills.
• Knowledge of business systems software.
• Knowledge of software development lifecycle preferred.
• Ability to develop a project plan, meeting established deliverables and timelines.
• Ability to execute based upon directions from senior team member.
• Ability to provide guidance to lower level personnel and conduct training.
• Ability to create thorough documentation.
• Ability to conduct meetings, gather information and present status.
• Adaptability and demonstrates good judgment.
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Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet
As part of Robert Half's corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.
You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.
In your email please include the following:
• The specific accommodation requested to complete the employment application
• The location (s) (city,state) to which you would like to apply.
Apply Online: http://bit.ly/17viWis
By mail: Please mail your cover letter and resume to:
Corporate Staffing
Robert Half
2613 Camino Ramon
San Ramon, CA 94583-9128
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