Gartner rates eGain a leader in its 2010 Web Customer Service Magic Quadrant! Barclays, Charles Schwab, Costco, Vodafone and hundreds of other leading businesses trust the eGain software suite to help deliver memorable customer experiences across phone, web, mobile, and now social channels. Join the high-powered eGain team to build and sell innovative multichannel customer interaction applications on a patented knowledge-powered platform. If you seek a broad professional canvas to build a rewarding career on initiative, innovation and client success, check us out at http://www.egain.com
This is a great opportunity for someone with 4-8 years of proven success in marcom and lead-generation copywriting in the customer service management/contact center/ebusiness/CRM software space. This person will exclusively focus on creating marketing content/collateral to support demand generation and sales efforts (e.g. copy for lead generation email blasts, web site landing pads, customer case studies, contributed articles, whitepapers, product collateral, presentations, etc.)
Requirements
The ideal candidate will have the following background and experience:
• 4-8 years of experience and proven track record of success in marcom and copywriting, especially for lead generation in CRM/customer service management/ebusiness/contact center software. The candidate needs to provide samples
• Outstanding communication skills – verbal, writing and collaboration
• Experience in creating marketing/demand generation content for customer service, contact center, ebusiness, or CRM software companies a must
• Good understanding of the above market space including current trends and competitive dynamics
• Commitment to speed and quality
• Degree in communications or business administration with strong understanding of technology
To apply: Send your resume, marketing content samples (or web link to samples) and cover letter, explaining why you are great candidate for the position, to jobs@egain.com. No phone calls please!
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