Gartner rates eGain a leader in its 2010 Web Customer Service Magic Quadrant! Barclays, Charles Schwab, Costco, Vodafone and hundreds of other leading businesses trust the eGain software suite to help deliver memorable customer experiences across phone, web, mobile, and now social channels. Join the high-powered eGain team to build and sell innovative multichannel customer interaction applications on a patented knowledge-powered platform. If you seek a broad professional canvas to build a rewarding career on initiative, innovation and client success, check us out at http://www.egain.com
Description: The ideal candidate will have previous experience with CRM or related applications in a customer facing role and have the ability to effectively communicate the value of eGain's solutions to prospective clients.
Responsibilities:
• Lead eGain partner relationships with Enterprise Software companies and System Integrators; e.g., IBM, Microsoft, SAP, HP, Cisco, Accenture, Oracle, Nice, and Nuance
• Develop and maintain strong business relationships with key partners
Develop strategies and tactics on opening up new business opportunities including OEM, reselling, and co-selling
• Experience to independently negotiate contracts, understand and navigate complex decision-making process and ability to close.
Experience/Skills Required:
• In-depth knowledge of the partner programs of enterprise software companies and highly desirable to have worked in an Enterprise software company and have an active current network
• Ability to interact professionally and personally at all levels of the customer organization
• Strong technical background and customer management skills
• Previous enterprise software sales experience.
• Self-driven, motivated and results oriented
• Demonstrated understanding of the company´s strategic fit and in the Customer Interaction market
• Knowledge of competitors and complementary solution providers
• Ability to travel up to 35%
• 15 years + proven track record selling enterprise software
• MBA or equivalent experience highly desirable
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