Please direct your responses to: aking@peets.com
OVERALL FUNCTION:
Reporting to the Eastern Zone Senior Operations Manager and based out of the Mid-West, the Account Service Representative works collaboratively with the Sales team to on-board, train and quality audit our accounts to ensure alignment with Peet's broader business goals. Accounts include business and industry foodservice accounts, college & university campuses, specialty grocery, hospitals, white tablecloth restaurants, and higher-end hotels and resorts.
ESSENTIAL RESPONSIBILITIES:
• New account set up—Owns the process to ensure new accounts are set up and equipped correctly to be able to successfully start the Peet's We Proudly Brew program. Activities include preparing new account set up forms, initial orders, ordering marketing materials, brewing equipment and scheduling technicians for installation.
• New account training—Is responsible for ensuring new accounts are trained fully on all aspects our brewing programs (drip, espresso, teas, ice blends), quality standards and ordering guidelines.
• On-going account support—Is responsible for performing regularly scheduled quality audit reviews, ensuring seasonal promotion sell-in and compliance, and addressing any equipment maintenance issues including dispatching of technicians. Also supports accounts with any special marketing/community building events.
• Organization—Maintains detailed account files including information on equipment, maintenance visits, marketing collateral, ordering patterns, contact person(s), pricing, etc.
• Sales Support—Works collaboratively with the sales team to support sales efforts including conducting tastings, supporting trade shows, etc.
ESSENTIAL REQUIREMENTS:
• Minimum two years related service account management, sales or training experience.
• Account experience within the foodservice sector; knowledge of foodservice accounts in the Midwest region preferred.
• Specialty coffee and tea experience preferred.
• Superb customer service skills.
• Excellent written and oral communication skills.
• Strong initiative, motivation and self-management skills.
• Strong Word and Excel computer skills.
• Willingness to travel regularly throughout the Midwest, the Eastern region and occasionally nationally.
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