Please direct your responses to: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=44381&company=rhi&username=
Join one of the World's Most Admired Companies!
Founded in 1948, Robert Half is the world�s first and largest specialized staffing firm and the parent company of Protiviti, a global consulting firm. We offer our clients a full spectrum of specialized staffing and consulting solutions through our more than 400 locations in over 20 countries. Robert Half has appeared on FORTUNE magazine�s list of "Most Admired Companies" every year since 1998, as well as numerous "Best Place to Work" lists around the world.
Our corporate employees are the backbone of our operations and work with our teams around the world. Each employee at our corporate services locations plays a role in our company�s success.
If you want to make a difference -- and work in an environment where you can thrive and innovate -- apply for this job today!
Job Summary
Robert Half is seeking a Manager, Operational Administration who will support our 300+ field offices in a multitude of ways including, but not limited to: all administrative process, drive and participate in company initiatives, support corporate offices in their field indicatives, business and continuous process improvement, customer loyalty, executive and headcount reporting, and incentive programs/reporting.
Specific responsibilities will include:
• Provide direct supervision to professional and support individual contributors. Identify and recruit qualified people. Write and deliver performance reviews. Provide feedback, coaching and guidance where appropriate to enhance others� skill development. Recommend developmental activities to others. Recommend rewards and discipline of staff.
• Convey clear expectations delegating assignments to the lowest appropriate level. Prepare realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team or work group objectives. Monitor progress of others and redirects efforts when goals change or are not met. Hold people accountable for achieving their goals.
• Receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provide guidance to direct reports within the latitude of established company policies.
• Oversee and/or act as key participant in cross departmental projects and or programs.
• Must influence and collaborate with staff and other departments/teams as it relates to projects or issues that impact the field. Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors.
• Follow processes and operational policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinates to meet schedules and/or resolve issues. Review/approve team�s recommendation for improvement on processes and drive towards resolution and understanding.
• Encourage others to look at problems and processes in new ways. Identify opportunities to increase efficiency, or educate other departments and team in order to create simplicity or impact revenue on projects. Act as the point of escalation for issues and uses professional concepts in developing resolution to critical matters for the field admin team.
• Communicate the fields point of view while balancing the corporate perspective.
• Cultivate networks throughout the organization to garner support and create a foundation for programs. Create partnerships and act as a consultant on projects to assist the back office teams with developing processes/programs that will be effective in the field.
• Frequently interact with corporate and field staff involving matters between functional areas.
• Ensure that the team meets/exceeds customer service standards. Identify and anticipate customer requirements, expectations, and needs. Seek and respond to customer feedback. Proactively reach out to address and solve minor issues before they develop into critical matters.
Qualifications:
• BA/BS required or equivalent experience.
• 5+ years' in a corporate environment.
• Previous supervisory/management experience required.
• Administration and sales operations experience.
• Industry specific experience preferred.
• Experience process documentation, redesign, roll-out and communication.
• Ability to communicate across all levels in the organization.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Project).
Follow us on Twiter @RH_Corp_Jobs for Robert Half Corporate job openings and career and workplace news!
Robert Half International Inc. is an Equal Opportunity Employer. M/F/D/V
As part of Robert Half�s corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.
You may apply for this position online, mail or in person. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact corporaterecruiting@roberthalf.com for assistance.
• Online: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=44381&company=rhi&username=
• By mail: Please mail your cover letter and resume to:
Corporate Staffing
Robert Half
2613 Camino Ramon
San Ramon, CA 94583-9128
• In person: Please visit us at the above address and request an application. Inquiries are welcome Monday -- Friday, 8 -- 11a.m. and 1 -- 5 p.m.
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