Please direct your responses to: https://windriver.tms.hrdepartment.com/jobs/3889/Order-Management-CoordinatorAlameda-CA
To Apply: https://windriver.tms.hrdepartment.com/jobs/3889/Order-Management-CoordinatorAlameda-CA
The Order Management Coordinator will be responsible for validating order packages to ensure completeness of information and compliance with Wind River and SOX business practices. The primary goal of this position is to ensure the accurate and timely entry of all product line orders.
Responsibilities:
� Demonstrates excellent understanding of the skills and knowledge required to process all orders using Oracle and Salesforce
� Provides assistance to other OM team members with more complex order issues
� Maintains a greater than 99% order accuracy rate with a goal of 100%
� Tracks all orders that are rejected due to incomplete order package
� Formally responds in a timely manner via the telephone or e-mail to internal/external customer order related issues
� Accurately tracks issue trends to identify process improvement opportunities and make appropriate recommendations to the manager
� Works effectively with other team members to document Order Management procedures
� Assists with training of new team members
� Takes an active role at quarter/year end including but not limited to backlog review, workload distribution, system troubleshooting and status updates
� Participates in the planning and implementation of projects that support the WW Order management organization
� Effectively interacts with other Wind River departments to resolve customer issues
� May drive the achievement of team goals and commitments
� Contributes to continuous business process review and improvement
� Meets documented individual goals on a quarterly basis
� Maintains excellent understanding of Wind River products and processes
Requirements:
� Must be bilingual in French English (oral written)
� Prior experience in an order processing role is REQUIRED
� Detail oriented and self-motivated
� Excellent customer service skills
� Computer literacy: Word, Excel, Microsoft Windows, PowerPoint, etc.
� Ability to work with tight deadlines
� Excellent written and oral communication skills
� Ability to work in a team environment
� Ability to work extended hours for month, quarter and year-ends and at other peak times
� 3-5 years job related experience
� 4 years of college or equivalent experience
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a world leader in delivering software for intelligent connected systems. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 1 billion products. Wind River offers the industry's most comprehensive embedded software portfolio, supported by world-class global professional services and support, and a broad partner ecosystem. Wind River delivers the technology and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit Wind River at www.windriver.com.
To Apply: https://windriver.tms.hrdepartment.com/jobs/3889/Order-Management-CoordinatorAlameda-CA
The Order Management Coordinator will be responsible for validating order packages to ensure completeness of information and compliance with Wind River and SOX business practices. The primary goal of this position is to ensure the accurate and timely entry of all product line orders.
Responsibilities:
� Demonstrates excellent understanding of the skills and knowledge required to process all orders using Oracle and Salesforce
� Provides assistance to other OM team members with more complex order issues
� Maintains a greater than 99% order accuracy rate with a goal of 100%
� Tracks all orders that are rejected due to incomplete order package
� Formally responds in a timely manner via the telephone or e-mail to internal/external customer order related issues
� Accurately tracks issue trends to identify process improvement opportunities and make appropriate recommendations to the manager
� Works effectively with other team members to document Order Management procedures
� Assists with training of new team members
� Takes an active role at quarter/year end including but not limited to backlog review, workload distribution, system troubleshooting and status updates
� Participates in the planning and implementation of projects that support the WW Order management organization
� Effectively interacts with other Wind River departments to resolve customer issues
� May drive the achievement of team goals and commitments
� Contributes to continuous business process review and improvement
� Meets documented individual goals on a quarterly basis
� Maintains excellent understanding of Wind River products and processes
Requirements:
� Must be bilingual in French English (oral written)
� Prior experience in an order processing role is REQUIRED
� Detail oriented and self-motivated
� Excellent customer service skills
� Computer literacy: Word, Excel, Microsoft Windows, PowerPoint, etc.
� Ability to work with tight deadlines
� Excellent written and oral communication skills
� Ability to work in a team environment
� Ability to work extended hours for month, quarter and year-ends and at other peak times
� 3-5 years job related experience
� 4 years of college or equivalent experience
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a world leader in delivering software for intelligent connected systems. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 1 billion products. Wind River offers the industry's most comprehensive embedded software portfolio, supported by world-class global professional services and support, and a broad partner ecosystem. Wind River delivers the technology and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit Wind River at www.windriver.com.
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