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Join one of the World's Most Admired Companies!<br /><br /> Founded in 1948, Robert Half is the world's first and largest specialized staffing firm and the parent company of Protiviti, a global consulting firm. We offer our clients a full spectrum of specialized staffing and consulting solutions through our more than 400 locations in over 20 countries. Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" every year since 1998, as well as numerous "Best Place to Work" lists around the world.<br /><br /> Our corporate employees are the backbone of our operations and work with our teams around the world. Each employee at our corporate services locations plays a role in our company's success.<br /><br /> If you want to make a difference — and work in an environment where you can thrive and innovate — apply for this job today!<br /><br /> Job Summary<br /><br /> Reporting to the Director, Accounting Operations, Protiviti FSC, the Manager, Accounting Operations, is responsible for the management of the employees and processes of the Time and Expense function of the Accounting Operations team. The position is located in San Ramon, California and manages 9+ direct reports.<br /><br /> The Accounting Operations group provides accounting and operational support services to the Protiviti business segment in the U.S. and Canada. Protiviti generates approx. $600 million in annual revenue from risk-management consulting services, the sale of software, knowledge-based subscriptions, and residual products. The portfolio represents over 2,500 client services projects at any given time and in various stages of completion.<br /><br /> The successful candidate for this role will have the management skills and operational accounting expertise to become the subject matter expert on time and expense processes, while leading the development of staff, adherence to SLAs and internal controls, and optimization of customer service.<br /><br /> Specific responsibilities include:<br /><br /> • Engage customers to solicit feedback on team customer support and implement changes to maintain and improve customer service levels.<br /><br /> • Engage staff daily to monitor volume, anticipate resource needs, and support staff efforts to meet Service Level Agreements.<br /><br /> • Provide guidance and direction regarding escalated customer service issues. Quickly identify cause, effects and solutions of problems and work with the FSC staff and Corporate Services teams to expedite problem resolution.<br /><br /> • Communicate progress and resolution of problems to department leadership and the affected internal and external customers.<br /><br /> • Work with a project team to complete testing, conversion, and rollout of new system. Manage the implementation of system enhancements, upgrades and regulatory updates.<br /><br /> • Partner with department leadership to provide input and change management support to corporate and global initiatives.<br /><br /> • Review and approve prepared contractor invoices, and prior period time and expense adjustments for approvals and accuracy.<br /><br /> • Maintain relationships with external and internal organizational units.<br /><br /> Qualifications:<br /><br /> • Bachelor's degree in Business Administration, Accounting or equivalent experience.<br /><br /> • 6+ years' of relevant (analytical, billing, and accounting) experience with a degree.<br /><br /> • Without a degree, 8+ years' of relevant experience and 4+ years' experience managing a staff of 7+ members.<br /><br /> • Experience in a high volume, time-sensitive processing environment.<br /><br /> • Knowledge of U.S. GAAP, Revenue Recognition Reporting, US and Canada Sales Taxation required.<br /><br /> • Experience with ERP systems.<br /><br /> • Experience in dealing directly with customers and addressing business concerns on a timely basis.<br /><br /> • Project management or change management experience.<br /><br /> • Proficient in Microsoft applications (PowerPoint, Excel, Word, Outlook).<br /><br /> • Demonstrate an in-depth knowledge of ERP, company policies, procedures, organization and controls to insure the accuracy of time entry processing. It is also necessary to understand the policies, procedures, organization and controls and Sarbanes-Oxley requirements.<br /><br /> Follow us on Twitter @RH_Corp_Jobs for Robert Half Corporate job openings and career and workplace news!<br /><br /> Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet<br /><br /> As part of Robert Half's corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.<br /><br /> You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.<br /><br /> In your email please include the following:<br /><br /> • The specific accommodation requested to complete the employment application<br /><br /> • The location(s) (city, state) to which you would like to apply.<br /><br /> By mail: Please mail your cover letter and resume to:<br /><br /> • Corporate Staffing<br /><br /> Robert Half<br /><br /> 2613 Camino Ramon<br /><br /> San Ramon, CA 94583-9128
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