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Join one of the World's Most Admired Companies!
Founded in 1948, Robert Half is the world's first and largest specialized staffing firm and the parent company of Protiviti, a global consulting firm. We offer our clients a full spectrum of specialized staffing and consulting solutions through our more than 400 locations in over 20 countries. Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" every year since 1998, as well as numerous "Best Place to Work" lists around the world.
Our corporate employees are the backbone of our operations and work with our teams around the world. Each employee at our corporate services locations plays a role in our company's success.
If you want to make a difference — and work in an environment where you can thrive and innovate — apply for this job today!
Job Summary
Robert Half is seeking an Unemployment Specialist to join the Unemployment department, which is responsible for processing unemployment claims and other unemployment activities for all temporary staff in the US and Canada.
Specific responsibilities include:
• Process unemployment claims within state agency guidelines.
• Review claim and hearing determinations, and log the results in the company's system of record.
• Draft letters of appeal, and escalate chargeable decisions through the state appeals process when appropriate.
• Review hearing notices to determine best method for representation.
• Draft affidavits and prepare hearing packets for branch management personnel.
• Respond in writing and via phone to requests for information from state unemployment offices.
• Perform wage audits for state agencies by researching job history, weekly earnings, and reason for separation, and work closely with branch management personnel for clarification when needed.
• Provide regular status updates to the Supervisor.
• Handle inbound and outbound calls with state agencies, branch management personnel, and employees to provide and obtain information regarding unemployment claim issues.
• Schedule hearing appointments and coordinate with branch management personnel for court appearances.
• Coach branch management personnel regarding presentation of facts to the court.
• Identify opportunities to streamline business processes and recommend procedural changes.
• Assist with training and onboarding of newly hired Unemployment Specialists.
• Participate in and support various projects, as requested.
Qualifications:
• High School diploma or the equivalent.
• 1+ years' operations or related experience required.
• Familiarity with Unemployment claim requirements and high volume, transaction and time-sensitive processing a plus.
• Basic proficiency of Microsoft Office suite applications (Excel, Word, Outlook).
• Previous experience with ERP systems (preferably PeopleSoft), or equivalent technical aptitude required.
• Ability to adapt to shifting work priorities.
• Ability to collaborate with team to produce deliverables.
• Ability to meet or exceed productivity and quality standards.
• Ability to effectively communicate ideas verbally and in writing.
• Ability to demonstrate customer service skills.
• Ability to work independently, and with others, and prioritize work.
• Ability to demonstrate basic problem solving skills.
• Ability to grasp new concepts, including technology, and to learn quickly.
• Ability to understand and operate in an environment with regulatory/compliance requirements.
Follow us on Twitter @RH_Corp_Jobs for Robert Half Corporate job openings and career and workplace news!
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet
As part of Robert Half's corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.
You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.
In your email please include the following:
• The specific accommodation requested to complete the employment application
• The location(s) (city, state) to which you would like to apply.
By mail: Please mail your cover letter and resume to:
Corporate Staffing
Founded in 1948, Robert Half is the world's first and largest specialized staffing firm and the parent company of Protiviti, a global consulting firm. We offer our clients a full spectrum of specialized staffing and consulting solutions through our more than 400 locations in over 20 countries. Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" every year since 1998, as well as numerous "Best Place to Work" lists around the world.
Our corporate employees are the backbone of our operations and work with our teams around the world. Each employee at our corporate services locations plays a role in our company's success.
If you want to make a difference — and work in an environment where you can thrive and innovate — apply for this job today!
Job Summary
Robert Half is seeking an Unemployment Specialist to join the Unemployment department, which is responsible for processing unemployment claims and other unemployment activities for all temporary staff in the US and Canada.
Specific responsibilities include:
• Process unemployment claims within state agency guidelines.
• Review claim and hearing determinations, and log the results in the company's system of record.
• Draft letters of appeal, and escalate chargeable decisions through the state appeals process when appropriate.
• Review hearing notices to determine best method for representation.
• Draft affidavits and prepare hearing packets for branch management personnel.
• Respond in writing and via phone to requests for information from state unemployment offices.
• Perform wage audits for state agencies by researching job history, weekly earnings, and reason for separation, and work closely with branch management personnel for clarification when needed.
• Provide regular status updates to the Supervisor.
• Handle inbound and outbound calls with state agencies, branch management personnel, and employees to provide and obtain information regarding unemployment claim issues.
• Schedule hearing appointments and coordinate with branch management personnel for court appearances.
• Coach branch management personnel regarding presentation of facts to the court.
• Identify opportunities to streamline business processes and recommend procedural changes.
• Assist with training and onboarding of newly hired Unemployment Specialists.
• Participate in and support various projects, as requested.
Qualifications:
• High School diploma or the equivalent.
• 1+ years' operations or related experience required.
• Familiarity with Unemployment claim requirements and high volume, transaction and time-sensitive processing a plus.
• Basic proficiency of Microsoft Office suite applications (Excel, Word, Outlook).
• Previous experience with ERP systems (preferably PeopleSoft), or equivalent technical aptitude required.
• Ability to adapt to shifting work priorities.
• Ability to collaborate with team to produce deliverables.
• Ability to meet or exceed productivity and quality standards.
• Ability to effectively communicate ideas verbally and in writing.
• Ability to demonstrate customer service skills.
• Ability to work independently, and with others, and prioritize work.
• Ability to demonstrate basic problem solving skills.
• Ability to grasp new concepts, including technology, and to learn quickly.
• Ability to understand and operate in an environment with regulatory/compliance requirements.
Follow us on Twitter @RH_Corp_Jobs for Robert Half Corporate job openings and career and workplace news!
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet
As part of Robert Half's corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.
You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.
In your email please include the following:
• The specific accommodation requested to complete the employment application
• The location(s) (city, state) to which you would like to apply.
By mail: Please mail your cover letter and resume to:
Corporate Staffing
Robert Half
2613 Camino Ramon
San Ramon, CA 94583-9128
San Ramon, CA 94583-9128
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