FT/Perm Position: Call Center/Appointment Setter - Denver Tech Center.
Essential Duties and Responsibilities: Confirm all appointments with follow-up and reminder calls to prospect 24 hours prior to visit (maintain call list for consultations which would like to be scheduled immediately); Track all call activity including sources of calls, number of calls, referring provider, and results; Gather demographic information for scheduling, follow-up and future marketing activities; Address caller needs in timely fashion, answer questions, set scheduled consultation; Enter all data about prospect’s information into the office management software; Provide prospects with general information about available services; Initiate follow-up calls to prospects that called but did not schedule; Answering inbound telephone calls (averaging 60 calls per day); Send information packets to scheduled prospects prior to visit; Close qualified prospect for a consultation appointment; Identify qualified prospects for consultation; Maintain the daily logs and review board; Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must be engaging and have the ability to fulfill the requirements listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Three years’ experience in inside sales, telesales, customer service, hospitality, service industry or equivalent; Basic computer skills and knowledge of software including Microsoft Word, Excel, Power Point, and Outlook. Ability to work in a stressful environment and maintain a pleasant demeanor; High school diploma required, college degree preferred; Commitment to providing excellent customer service; Advanced oral and written communication skills; Proven track record in closing sales; Dental/medical knowledge preferred; Flexibility and job-sharing required; Telephone experience required; Strong organizational skills; Must be a team player. Comp ranges between $20-23hrly (depending on years of RELEVANT experience, education, certifications, etc.)+ paid vacation, bennies, etc.
**Additionally seeking candidate for same role who has the ability to fluently speak Spanish.
US CITIZENS AND/OR GREEN CARD HOLDERS ONLY CAN BE CONSIDERED FOR THIS POSITION. NO EXCEPTIONS AND NO THIRD PARTY AGENCIES.
Should you be interested in the above-listed position, please email a clean copy of your resume (Word format preferred) to jackie@sorcesolutions.com along with 3-5 available times for a telephone prescreening (30 minutes maximum). In order to ensure a response within 48 hours, please be sure to include the position title in the subject line of your response message.
Should you not be interested the above listed position but know of someone who may be - please feel free to forward this message and please let us know who referred you to ensure the referral program is paid as planned. For other positions, check out our website listings at www.sorcesolutions.com.
If you are looking for a new position and have not sent us an updated resume within the last 6 months - please do so. Having the most up to date information will allow us the opportunity to match you to new/approved positions as soon as they open!
Jacqueline M. Sorce
Owner/President - Sorce Solutions, Inc.
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