Title: Senior CRM Software Engineer - Telecom Order Management
An experienced software engineer who has a broad understanding of CRM solutions and industry best practices regarding Order Management, especially in telecommunication industry. Works with architect design team to provide development and architect design for Huawei next generation Order Management System. Performs varied and complex duties and tasks that need good judgment, in order to deliver Huawei products and technology to meet customer needs.
Responsibilities:
- Work within the engineering team to develop software, target and pursue efforts that will maximize reuse and portability of underlying technologies utilized to deliver CRM. Will be involved in full architecture design cycle for Huawei’s next generation CRM product, starting from Order Management system.
- Creates and executes technical design documentation.
- Involved in mapping business requirements to Huawei CRM functionality and identifying functional gaps and options / strategies to resolve.
- Works closely other teams and contribute to Joint design discussions
- Provide input on technical strategy development, tactical translation of the strategy, maximizing understanding of key global technical capabilities and providing general support and counsel for engineering activities.
- Identify and drive best architecture practices across multiple engineering organizations.
- Act as a technical conduit for new ideas to be evaluated and proposed for implementation.
- Provide support for early phase of technical activities including technical assessments, architectural designs, prototyping, and other general consulting as needed.
- Keep executive management informed of technical opportunities both internal and external to the company.
- Act as a roving troubleshooter capable of being applied to mission critical issues that arise. This will require the ability to write and analyze code and have a working understanding of the principal technologies being utilized to deliver web products across different groups.
- Identify and manage the evaluation of potential technologies that could have a positive impact on the kind or speed with which CRM solutions are engineered.
- Participation in technology organizations both inside and outside of for networking and information gathering opportunities.
Qualifications:
- Bachelor's degree in Computer Science
- Master's degree in computer science preferred.
- 5-7 years experience in software engineering and technical leadership roles.
- Must have in depth knowledge of CRM, especially Order Management implementation.
- Ability to resolve cross project interdependencies related to the shared architecture and project's technical approach.
- Familiar with CRM technical roadmap
- Experience in presenting to executive level audiences
- Strong experience in Order Management, in telecommunication industry is required.
- Possesses a broad understanding (functional and technical) of end-to-end solutions for the CRM
- Excellent communication skills (internally and externally).
- Ability to analyze business needs to help ensure Huawei solution meets the customer objectives by combining industry best practices, product knowledge and business acumen. Leads the domain specific solution design aspects of engagement(s) ensuring high quality, integrated business solutions.
- Global experience is a plus.
Keywords;
Telecom, Telco, Order Management System, architect, Order capture, order fulfillment, provisioning, order orchestration, CRM , Customer Relationship Management, Billing system, FMC, Quote, Pricing, PSP variable maps, workflow, Siebel, Oracle, Salesforce, Netsuite, Clarify, Amdocs.
If interested, please just send your resume to;
(Know anyone like this? We pay for referrals)
Contact;
Mark Apton
Senior Recruiter, Human Resources
Futurewei Technologies - US R&D Center
http://www.linkedin.com/in/markapton
E-mail:mark.apton@huawei.com
2330 Central Expressway, Santa Clara, California, 95050
Phone: 408- 330-5338; Fax: 408-330-5089
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