JOB TITLE
Chief Operations Officer
MISSION
Inveneo is a 501c3 nonprofit social enterprise, which means that we operate like a business with a social mission. We aim to get the tools of information communications technology (ICT), such as computers, telephony, and Internet access to those who need it most — people and organizations in rural and highly underserved communities of the developing world.
Our model is built on development, not aid. We work with local partners to develop home-grown ability to deliver quality communications technology and alternative power solutions. Our partners address some of the most pressing problems in their communities: health care, education, economic opportunity and infrastructure.
Our organization is growing fast; we project that our revenue will double over two years. In our early stages, we've managed our operations and finances by sharing the duties among several staff and leaders. With the expectation of continued growth, we want to professionalize our organization and our control systems.
We're looking for an operations leader who can help us construct processes and capabilities to take us to the next level. Help us think through our growth path!
OPPORTUNITES
 Use your professional expertise to make a tangible difference in the lives of people in some of the most underserved communities in the world.
 Contribute to innovative solutions to pressing international development problems.
 Help a growing social enterprise strategize our programs and operations.
 Work with a sophisticated (and fun!) team with a strong commitment to innovative technology and international development.
GENERAL STATEMENT OF DUTIES
The COO is part of the Inveneo executive team and plays a key role in defining and implementing the organizational strategy a day to day basis. The COO role at Inveneo will incorporate several responsibilities, including leading implementation of professional services projects (project implementations not sales) which include managing the teams which implement international projects in remote places around the world. The role will also involve creating and overseeing systems for operations (shipping), finance and HR. The finance role will be significant.
The COO will manage or oversee the following
• Professional service activities
• Accounting group
• Operations group (procurement, warehousing and shipping of materials)
• HR-related activities
IDEAL SKILLS, EXPERIENCE AND INTERESTS
• Prior operations leadership experience, heavily international in scope
• Professional Services Delivery experience (leadership, not project management)
• Highly familiar with high tech industry
• Prior finance management, including identifying and implementing financial systems
• Belief in the power of communications technology for development
• Commitment to supporting home-grown tech and marketing talent in the developing world
• Experience with HR, employment, business and customs laws and regulations (local, state, federal, international)
• Understanding of the complexities of international development
• Additional language fluency a plus (French and/or Spanish)
EXAMPLES OF PROJECTS AND DUTIES
 Finance
 Improve annual budgeting processes
 Scaling accounting systems to match growth
 Managing finance and accounting team
 Act as controller for major purchases and special pricing exercises
 Operations
 Manage shipping team (currently one shipping manager)
 Help develop contracts for purchase of services and review them for compliance with contracting procedures and funding requirements
 Professional Services Delivery
 Manage professional services delivery projects at company wide level (not a project level), ensuring delivery of committed projects on time and within budget
 Provide leadership in project and results reporting from departments and project teams
 Manage day-to-day operations
 Oversee all HR functions (may not be required)
 Strategize improvements to all processes and systems
 Oversee operational development of new program area
TEAM
 Report to the Chief Executive Officer
 Supervise operations manager and finance and accounting team
 Matrix manage all program leaders responsible for delivery of projects in field
WORK LOCATION – San Francisco South of Market office
TRAVEL – some international travel required, <10%
To apply, please send a cover letter and resume to hr@inveneo.org.
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