Please direct your responses to: gjose@us-buxton.com
POSITION – CRM (Customer Relations Manager) Collector
DURATION – 6 MONTHS +
LOCATION – RTP, NC
Job Description
This position involves an emphasis on customer interaction and collections in a fast-paced environment of continuous change. The ideal candidate is highly flexible, comfortable with large amounts of information, adept at managing expectations, and able to set and adjust priorities as needed while working with sales and other internal organizations as well as customers. This is a great chance to develop your skills as part of an organization that has impact across the enterprise, while opening a variety of career advancement opportunities with a leader in today´s networking technology industry.
The successful candidate must bring strong Leasing Collections experience, analytical skills, have strong communication skills, be computer savvy, and be able to adapt well to a fast pace environment.
Duties Include:
• Understand lease documents and lease life-cycle issues that may impact receivables
• Initiate collection calls, research and resolved past due issues
• Perform account reconciliations, including suspense cash
• Manage account delinquency
• Evaluate if credit or debits need to be issued
• Drive specific account collections goals
• Reduce account aging
• Evaluate and escalate collection issues
• Forecast cash collection
• Coordinate with cross-functional teams to facilitate customer requests
• Evaluate if credit or debits need to be issued
• Create Excel Aging reports
• Prepare monthly report, highlighting financial impact of collection activity
• Maintain a positive customer experience by communicating with customer to ensure process improvements occur
• Provide clear and concise communication across multiple teams across the organization to resolve billing disputes
Qualifications:
• Minimum 5 years experience in Collections of Lease Receivables
• Thorough knowledge of leasing
• Strong Collection and Reconciliation skills
• Excellent oral and written communication skills
• Ability to handle multiple tasks in a high volume environment
• Bachelor degree in Accounting, Finance, Economics
• Excel, Word, PowerPoint skills
TO APPLY – Please send your WORD resume to gjose@us-buxton.com
Subject Heading – GJ_CRMC
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