If you are interested in this job apply at
http://jobsco.re/mTd1wQ or e-mail marcus@marcusronaldi.com
We are looking for an IT Support Analyst in Cupertino. MCSE certified with some Apple support would be a great fit.
IT Support Analyst – California
Cupertino, CA
Reporting to the Corporate IT Manager, you will be the first IT person at this location. You will configure, deploy and support Apple and Intel based hardware and software, with a strong emphasis on Apple products. You will build workstations and laptops using the corporate standard image process. Prepare, install and support Mac OS and Windows systems. Take part in user acceptance testing for new and revised software distribution packages. Set up and provide support for mobile working solutions, including iPhone, iPad, Blackberry. Maintain knowledge and skill set for mobile working solutions, including Blackberry. Create site specific technical and process documentation.
Provide support for Presentations and Video Conferencing. Desk phone deployment and support. Email client support locally and remotely. Installing and supporting printers and plotters. Basic network troubleshooting and installation of switches, routers, firewalls under guidance from Corporate IT. Maintenance and backup of File & Print Servers and Domain Controllers under guidance from Corporate IT. Log and update incidents and requests in ITSM. Identify and effectively escalate incidents where required. Monitor and take ownership of incidents to resolution, providing customer updates as appropriate. Liaise with other IT teams on incidents or request that require wider involvement. Liaise with procurement team on buying any IT hardware and other duties associated with supporting the IT needs of this office.
Essential Qualities and Skills required :
Good working knowledge and experience with Microsoft and Apple Operating systems. Good working knowledge and experience with the Microsoft Office suite including Office 2003 and 2007. Good working knowledge and experience with remote administration tools. Previous experience of Active Directory Administration. Good knowledge of networking issues and diagnostics (TCP/IP/DNS etc). Knowledge and experience of hardware and software development life cycles. A good understanding of network technologies, VPN, remote access solutions, Terminal Servers & virus protection tools (Symantec). Experience with PC builds and imaging including sysprep. Experience working with a broad range of systems and peripherals including servers, laptops, printers and plotters. Able to demonstrate a high degree of flexibility including shift and out of hours working. Excellent customer facing/customer service skills. Able to work under pressure and meet deadlines. Excellent organizational skills. Able to manage sensitive and sometimes confidential information. Self motivated and able to take responsibility. Able to manage and prioritize tasks and time effectively. Able to demonstrate initiative and a proactive approach to daily tasks. Good interpersonal skills and able to work independently and as part of an effective team. Flexible attitude. Able to build relationships at all levels, internally and externally.
ITIL awareness or qualification
Apple certified technician
MCSE certified, 2003 or above
Knowledge of Altiris Deployment Centre
Knowledge of the following products: Frontrange ITSM, Bentley MicroStation, Adobe Acrobat Professional, Photoshop, InDesign, Autodesk 3ds Max, Rhino
We are looking for a PC and MAC technical support guru so a degree is not mandatory.
