AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experiences with websites, software, and mobile applications. As our client list suggests, we are a successful, rapidly-growing company with a reputation for high quality research. We work with industry leaders such as Wal-mart, Microsoft, PayPal, Honda, ESPN, eBay, Yahoo!, and Cisco. In fact, we were recently named in the Inc. 500 List of Fastest Growing Privately-Held Companies in America and the San Francisco Business Times´ List of Top 100 of Fastest Growing Private Companies in the Bay Area two years in a row.
Your Opportunity
We are recruiting an outstanding User Experience Researcher in our San Francisco office, who will be a rockstar trusted advisor to our blue-chip client base. Your mission will be to deliver trusted research solutions that enable clients to achieve their business objectives. This position is an opportunity to:
• Become a trusted advisor to your clients: AnswerLab´s product involves information and insights -- and these insights help executives at some of the country´s most recognizable firms to solve complex business issues. In addition to the knowledge and learning you´ll be exposed to, you´ll have the added satisfaction of seeing your clients achieve success as a direct result of our research services.
• Grow your expertise & reputation: Since 2004, AnswerLab has been building a stellar reputation within the research industry; our NetPromoter score is best-in-class. You will have the opportunity to learn from the best and brightest UX researchers in the industry, while trying innovative new research methods.
• Build something: You will have the opportunity to impact a rapidly-growing company that is becoming the leading company in our category.
We are located in the Financial District in the heart of San Francisco. We are a 5-minute walk from the Embarcadero BART, and walking distance to countless restaurants and coffee shops.
The Job
AnswerLab is a growing UX research firm that assists clients in measuring and improving the experience of their online customers. Example research methods include one-on-one usability studies, remote usability studies, online and in-person focus groups, mobile device testing, card sorting, and quantitative benchmarking studies.
The qualified candidate will be responsible for:
• Working with clients to understand business needs and to craft UX research solutions
• Developing screener surveys for isolating clients' target users
• Overseeing the participant recruiting process
• Developing moderator guides
• Consulting with clients on the development of prototypes for testing
• Managing technical setup for in-person labs
• Moderating remote and in-person user experience research studies
• Analyzing the results of the research
• Developing PPT presentations to communicate findings
• Presenting to executives
• Keeping projects on schedule and within scope
• Building a trusted advisor relationship with clients
• Contributing to AnswerLab's knowledge library
• Collaborating with colleagues to solve research challenges
We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The ideal candidate will meet most of the criteria listed below.
• Experience with:
o Leading consulting engagements with clients -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
o Personally moderating many 1:1 usability studies, particularly on large scale websites, web-based applications or mobile devices
o Designing and writing discussion guides, screeners, test protocols, and final reports
o Using online/remote usability tools (i.e. WebEx, GoToMeeting, etc.)
o Conducting presentations with senior-level business managers and executives
o Working with the Internet and web-based tools
• Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems.
• Ability to engage with business and research managers in Fortune 500 companies.
• Excellent communication skills and the ability to facilitate discussions
• Presentation skills, including building PowerPoint presentations and presenting results and recommendations to clients
• Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using both quantitative and qualitative methods
This is a full-time position. AnswerLab offers a competitive compensation, bonus and benefits package commensurate with your experience.
AnswerLab uses an online application process, http://answerlab.com/about/careers/ux-researcher-n2010.php which allows us to better track and search candidates. After clicking on the Apply Now button, you will be able to pre-fill some of the application with your LinkedIn or Facebook profile. Alternatively, you could fill out the application manually. We encourage you to submit a cover letter and a resume in this initial application, and we might ask you to provide additional information during the hiring process.
Julie Wootton
Recruiter/AnswerLab
jwootton@answerlab.com
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