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Customer Support Associate
We are looking for a customer support associate to help manage all user inquiries and refine processes to enable proactive communications with users. There's lot of room to grow in this role as you'll get great insight into the pulse of our users and our product and our entire company. We have a small, experienced and growing team – it's an exciting time to join!
Responsibilities:
• Detail oriented and able to accurately assess issues and concerns, and take the appropriate steps to ensure quick resolution.
• Communicate with users in a timely, friendly and professional manner via all customer communication channels.
• Creatively own message crafting and posting to websites, message boards and forums.
• Communicate user feedback to a variety of internal teams in a clear and streamlined way, both qualitatively and quantitatively.
• Continually drive efficiencies in process and organization of the team and its interactions with both users and cross-functional internal teams (product, development).
• Develop and participate in compelling social media strategies to engage and inform our user base.
• Anticipate community reaction to actions and decisions.
• Assist with a variety of special projects.
Qualifications:
• A self-starter who welcomes input and excels in a creative, collaborative environment.
• Must be detail-oriented.
• Great personality to show through all inquiries.
• Excellent written and communication skills.
• Quick learner who will pick up new skills and areas of expertise with ease and a great attitude.
• Possesses strong skills in problem solving, issue follow-up, prioritization and time management.
• An understanding that the user comes first; a team player who will go out of their way to assist and provide an excellent user experience. A knowledge that no job is to small, and an eagerness to help out in any way possible.
• Passion for social media and music, sports, talk and/or news content.
• Previous experience with managing or participating in an active online community, or in internet customer service support, is a plus.
Education
• Bachelor's degree with a history of academic success-Nice to have
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