Please direct your responses to: recruiting@socialthinking.com
About Social Thinking Publishing, Inc.
Social Thinking is located in San Jose walking distance to Santana Row. It's been in existence for over 14 years with over $6 million in annual revenue and a staff of 25. Social Thinking has published 22 different products that provide guidance in how to help teach Social Thinking and social skills to persons 3 years throughout adulthood. We also put on conferences worldwide. We publish, teach, consult, do clinical training and research.
Social Thinking is a unique teaching paradigm that explores how the social mind works in order to help folks figure out how to use more effective social skills. Our lessons are for use with people who are academically bright but struggle to develop and maintain successful social relationships in school, at work, in the community at home. We assist people who may have diagnostic labels such as high functioning Autism, Asperger�s Syndrome, PDD-NOS, ADHD, NVLD, murky undiagnosed person.
Our company is a for-profit with a strong social mission and a non-profit heart. We are compassionate and seek employees who not only are good at their jobs but enjoy knowing their work assists families, educators, administrators, psychologists, etc. help persons learn more about the social world in which we live. Job Title: Functional Lead – Order Processing and Customer Support Small company ready to enter a period of high growth seeks an order management lead to help facilitate the consolidation of all company order processing activities into a one cohesive, motivated team that provides an efficient, accurate and scalable resource. Strong candidates for the position will have 3+ years experience with an SMB class business management system and have hands on experience managing orders through their life cycle from sales orders creation through to invoicing. They will have effectively managed teams of 5 or more using metrics to assure efficiency of employees. Strong communication skills required are required not only for team management but also to provide direct consumer customer support to resolve order issues with world class service. Candidates must also be flexible and be able to work in environment where business system improvement, expansion, and integration are taking place. Given our continued and steady to fast-paced growth, we are building the plane while flying it and need resourceful and positive minded individuals along with us.
Responsibilities:
 Lead 5 fulltime employee team with temporary workers brought on board as needed. You will be the person that manages the team roster to meet business processing needs during cyclic sales seasons.
 Data entry; Verify customer and order information for correctness. Constantly look for ways to streamline work flow while maintaining accurate data entry.
 Ensure customer payment methods have been completed and approved.
 Processing Sales Orders; Entering customer orders from our website and other online accounts.
 Maintaining Purchase Order database, and contacting customers to confirm receipt; Verify all information is correct and clear up any missing information or inconsistencies on orders
 Handle live orders over the phone; Obtain customer's names, addresses, billing information, requested products to be purchased and enter this information into processing database.
 Ensure delivery of excellent customer service through timely and accurate processing and invoicing of orders
 Contact for distributor accounts; proactively contacts distributors by e-mail and phone so they are aware of the status of their orders, and provide any additional information as needed pertaining to their order/account.
Requirements/Qualifications:
 3+ years working with SMB business management software with SAP Business One experience a plus.
 3+ years team lead/management experience.  Solid math skill and analytic skills.
 Able to manage to metrics for both team and individual performance
 Must communicate effectively internally up and down the management chain.
 Customer service experience
Other information
 Salary range $65-75K and good benefits package
 Please send cover letter, resume, and salary requirements to recruiting@socialthinking.com
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