Please direct your responses to: http://smithbucklin.imomentous.com/job/SMITA001W147/SMITA001W/Client-Service-Associate?jobsource=kitlist&sid=316
About SmithBucklin
SmithBucklin is the association management and services company more organizations turn to than any other. Founded in 1949, the company's mission is to drive growth for its client organizations and provide uncompromised stewardship for their long-term prosperity. SmithBucklin provides full-service management and high-impact specialized services to trade associations, professional societies, technology user groups, corporations, government institutes/agencies and other nonprofit organizations. SmithBucklin's offices are located in Chicago, IL; Washington, D.C., Old Lyme, Conn., St. Louis, MO; San Ramon, Calif. and the SmithBucklin + MCI Worldwide Partnership provides client organizations with seamless association and event management services from more than 40 offices throughout the world. The company is 100 percent employee-owned.
Job Title: Client Service Associate
Customer Service Associates play an integral role in providing excellent customer service to our client's organizations. This role requires strong computer and prioritization skills and has heavy administrative tasks. In addition, customer service associate must be able to develop solutions and recommendations to address client specify requirements. Successful candidate will be client-service oriented, effective problem solver and excel at teamwork.
Primary Duties Responsibilities:
• Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required
• Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
• Administer member IDs and passwords for secure access to Workgroup collaboration platform
• Create and maintain internal/external email lists for communications to all members and workgroups
• Create membership ad hoc reports when requested
• Provide professional service to client requests
• Provide training for clients on using Inventures portal
• Delight customers
• Manage and complete Special projects as needed
• Administer Certification programs for Clients
Knowledge, Skills, Abilities:
• PC experience with Windows operating system and a variety of software programs to include excel
• Demonstrated customer service experience/focus
• Database management experience
• Previous experience managing website content
• Strong written and verbal communication skills
• Proficient in time management and organizational skills
• Ability to work independently and as part of a team
Education Work Experience Required:
• Bachelor's degree from a four year accredited college/university
• 3-5 years relevant professional experience or internship preferred
• Practical agency or non-profit experience a plus
Where do you fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, our unique environment provides exposure to and engagement with accomplished and influential industry leaders who serve on their respective association's board of directors or committees.
Our people make a meaningful difference in a wide range of diverse industries and professions, helping our client organizations achieve their missions and generate more opportunities for their stakeholders. For the trade and professional associations they serve, our people advocate for businesses and industries, help create and protect jobs, and increase product and workplace safety. Through the healthcare and scientific associations and societies they support, our people help enhance patient outcomes and advance professions and new discoveries that save and improve lives. And in their work with technology user communities and associations, our people help increase the reach and impact of high-tech solutions that are changing the ways people, businesses and future generations operate, interact and achieve new successes.
In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
SmithBucklin is the association management and services company more organizations turn to than any other. Founded in 1949, the company's mission is to drive growth for its client organizations and provide uncompromised stewardship for their long-term prosperity. SmithBucklin provides full-service management and high-impact specialized services to trade associations, professional societies, technology user groups, corporations, government institutes/agencies and other nonprofit organizations. SmithBucklin's offices are located in Chicago, IL; Washington, D.C., Old Lyme, Conn., St. Louis, MO; San Ramon, Calif. and the SmithBucklin + MCI Worldwide Partnership provides client organizations with seamless association and event management services from more than 40 offices throughout the world. The company is 100 percent employee-owned.
Job Title: Client Service Associate
Customer Service Associates play an integral role in providing excellent customer service to our client's organizations. This role requires strong computer and prioritization skills and has heavy administrative tasks. In addition, customer service associate must be able to develop solutions and recommendations to address client specify requirements. Successful candidate will be client-service oriented, effective problem solver and excel at teamwork.
Primary Duties Responsibilities:
• Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required
• Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
• Administer member IDs and passwords for secure access to Workgroup collaboration platform
• Create and maintain internal/external email lists for communications to all members and workgroups
• Create membership ad hoc reports when requested
• Provide professional service to client requests
• Provide training for clients on using Inventures portal
• Delight customers
• Manage and complete Special projects as needed
• Administer Certification programs for Clients
Knowledge, Skills, Abilities:
• PC experience with Windows operating system and a variety of software programs to include excel
• Demonstrated customer service experience/focus
• Database management experience
• Previous experience managing website content
• Strong written and verbal communication skills
• Proficient in time management and organizational skills
• Ability to work independently and as part of a team
Education Work Experience Required:
• Bachelor's degree from a four year accredited college/university
• 3-5 years relevant professional experience or internship preferred
• Practical agency or non-profit experience a plus
Where do you fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, our unique environment provides exposure to and engagement with accomplished and influential industry leaders who serve on their respective association's board of directors or committees.
Our people make a meaningful difference in a wide range of diverse industries and professions, helping our client organizations achieve their missions and generate more opportunities for their stakeholders. For the trade and professional associations they serve, our people advocate for businesses and industries, help create and protect jobs, and increase product and workplace safety. Through the healthcare and scientific associations and societies they support, our people help enhance patient outcomes and advance professions and new discoveries that save and improve lives. And in their work with technology user communities and associations, our people help increase the reach and impact of high-tech solutions that are changing the ways people, businesses and future generations operate, interact and achieve new successes.
In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
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