Hello Boston Jobs!!
I have access to ~65 Product Specialist, Administration, Customer Success, Office Assistant, Operations, Technical Support, Member Services, Assoc. Director, Brand Manager, etc. Jobs here in the Boston area.
If any of these interest you, email me at greatmassjob@gmail.com with the position you like and I'll send you a link to apply.
If you're hired, you get a $1,000 hiring bonus from the link I'll send you.
(PS. I'm not a recruiter, I'm helping with a new platform to get more job descriptions to more people in Boston!))
Good luck!
____________________________________________________**Finance & Operations Assistant $40-50K**
Boston, MA
What is it like to work with us? We offer you an opportunity to have a deep and broad impact on our exciting start-up and work alongside industry veterans who are collaborative, savvy and proven competitors. Our entire team is dedicated to creating one thing: an incredible social media photography experience for both events and brands. We're always making room for talent; isn't that the way the Red Sox won it all in 2013?
Min. experience: 1 years
Visa status: US Citizen
Company size: 11-50
Job Description
Finance & Operations Assistant
About the Role:
Great opportunity to acquire a broad set of skills in an exciting start up environment with opportunity for growth. You will work closely with the Company's finance, operations and executive teams. You will also be responsible for general office administration (receiving guests, ordering office supplies, coordinating with vendors). Flexibility and a willingness to work without a strict job description is a must!
Responsibilities include:
o Process payments for independent contractors (email communication, data entry)
o Manage W9 collection process and year end 1099 distribution
o Liaison with Company's outsourced accountants / facilitate information flow
o Maintain critical internal sales and finance reports (MS Excel)
o Create invoices
o Manage receivables (monitor mail, deposit checks); assist with collections follow-up
o Track commissions for sales reps
o Office administration / office & facilities management
o Provide executive assistance to CEO
o Ad-hoc / special project
Qualifications:
o BA/BS
o 1-3 years experience in a support role
o Highly organized with strong attention to detail
o Basic accounting knowledge a plus
o Self-starter / problem solver
o Ability to work independently
o Willingness to perform tasks outside the basic job description as part of an early stage company
__________________________________________
**Client Excellence Associate**
Boston, MA
We are a technology startup which is disrupting the old, slow, boring ways of traditional market research by making it faster, cheaper, automated, and fun. Customers love our revolutionary system, which offers true agile insight; no briefs and no proposals mean customers can test early and test often at key instances in the production process. We have partnered with the world's leading research agencies to offer off-the shelf products targeted at business issues, from new product development, to pack testing, creative testing or social media monitoring.
Additional Compensation: 401(k) plan with match, full benefits package, uncapped time off, never ending craft beer
Min. experience: 0 years
Visa status: US Citizen, Green Card
Company size: 51-200
Job Description
As a member of the Client Excellence team (client service department) you should expect to wear many hats, but the three main responsibilities will be:
o Account Management – Client Excellence (CE) maintains existing client relationships and manages the development of long-term partnerships. CE associates will gain first-hand exposure to business insights that are utilized in the development of new brands, advertising campaigns, products, packaging and more.
o Project Management – Client Excellence serves as the main point of contact and driver of our day to day project work. Much time is spent working closely with our sales teams to ensure smooth hand-offs, managing expectations with clients and partners as well as coordinating various third party suppliers to ensure projects are fielded and managed on time and on budget - from kick off through invoicing.
o Center of Excellence – Client Excellence plays a critical role as Product & Platform Experts (PPE), making its Associates valued internal and external consultants. CE associates should embrace technology, remain up to date with a growing catalog of consumer insight products and will learn how to serve as research consultants. In turn, CE Associates will serve as an essential voice supporting product development and evolution.
The ideal candidate will demonstrate an ability to juggle multiple projects, provide high-quality, responsive customer service, proactively identify potential technology and/or service problems, and seamlessly switch roles in real-time. In other words, the right candidate is a to-do list master who can work across multiple teams in order to provide the best service in the market research industry. Client Excellent Associates will gain exposure to the inner workings of growing company and learn how major brands use market research to drive their businesses forward.
Main Duties:
o Liaise between clients, partners, vendors and internal departments to create a seamless customer experience.
o Manage day-to-day store visitor interaction (contact email & chat function).
o Become a product and technology expert by learning all shop-front items to a high standard to support Sales & Marketing in proposal writing and the creation of marketing materials.
o Support our development team with quality control projects.
o Handle project invoicing
Requirements:
o BA/BS Degree or equivalent
o Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
o Curiosity for technology, marketing and consumer insights
o Excellent written and verbal communication skills
o Highly responsive while maintaining attention to detail
o Flexible
o Known for following through on commitments
o Punctual
o Highly driven and self-motivated
o Great sense of initiative
o Strong team player, yet also able to take ownership of tasks
o Proactive
o Organized
o Comfortable working with tight deadlines
o Proven ability to work in a fast paced customer focused environment (retail, hospitality, etc.)
o Curiosity for marketing and helping large organizations grow
Benefits:
o Full-time position
o Competitive Base Salary
o Opportunity to join a rapidly growing start up that is changing the way companies access consumer insight
o 401(k) plan with company match
o Full benefits package
o Uncapped time off
o Never-ending supply of craft beer
· __________________________________________
**Medical Bill Negotiator $25-35K**
Boston, MA
We offer competitive compensation and benefits. We are conveniently located by South Station in Boston and you will be part of a committed, collaborative, mission-driven team that is changing healthcare for consumers.
Additional Compensation: 10k -15k Bonus
Min. experience: 2 years
Visa status: US Citizen, Green Card
Company size: 11-50
Job Description
Medical Bill Negotiator
You:
o Are a highly motivated, energetic negotiator who loves to negotiate win-win deals
o Are persuasive by phone and in writing to deliver effective appeals to medical billing offices on behalf of patients
o Have broad medical coding, insurance reimbursement and regulatory knowledge of healthcare billing rules
o Can empathetically communicate with consumers facing stressful situations
o Understand the value of quickly and amicably closing cases
o Can strike the perfect balance between paying attention to details without delaying progress
o Can convey expertise and the value of our service to consumers and all other team members
Requirements:
o Strong negotiation skills
o 3-5 years in a collections, accounts receivable or other role requiring commercial negotiation
o Friendly, positive and persistent approach to negotiations in a high volume environment
o Professional communication skills to accurately and clearly communicate and set expectations with consumers about debt and negotiation status
o Deep understanding of insurance reimbursement rules, health plan medical policy practices and provider billing practices strongly preferred
o Skilled at communicating complex concepts simply
o Able to efficiently process an ongoing queue of work by organizing and prioritizing effectively
o Understand startup culture and are willing to be flexible to get the job done
o An uncompromising commitment to quality and a passion for helping consumers save money
o Proficiency in Microsoft Office
Salary Range: $25-35K base plus commission
Our mission is to become the consumer's trusted advisor for managing and minimizing healthcare expenses. We use crowd-sourced data and a technology driven solution to identify billing errors and overcharges. By providing a personal Patient Advocate, we will help patients correct mistakes on their medical bills in order to start saving money right away.
__________________________________________
**Customer Success Manager**
Boston, MA
Inspire a Little Crazy! Embrace your inner child. We encourage creativity and imagination. We celebrate our individuality. We inspire ideas, even those that are just a little wacky.
Min. experience: 0 years
Visa status: US Citizen, Green Card
Company size: 501-1,000
Job Description
Our onboarding team is seeking a customer-focused professional with solid technical insight, understanding of emerging cloud models, and a people management background to join us as a Senior Customer Success Manager. As senior member of the our onboarding team, you'll champion the goals and strategies of the Customer Success team into scalable processes that provide outstanding business value and customer satisfaction. You will mentor and support CSMs on how to execute and provide superior customer experiences, facilitate change management functions and work with engineers and our leadership team to solve customer problems as well as build, maintain, and grow customer loyalty.
Primary job responsibilities
o Foster teamwork and cross-functional collaboration between technical support, engineering, product management, sales, professional services, and customers to achieve a high degree of customer satisfaction
o Provide mentorship, support and operational leadership to CSM's partnered on your assigned region
o Deliver a consistent team outcome through leadership of operational and strategic changes
o Serve as a mentor on escalations for CSM's and help them manage highly sensitive support requests from enterprise customers
o Provide personal mentorship, direction, and skills evaluation to team members to maximize individual engagement and develop their technical and client management skills
o Provide input on strategies required to meet organizational goals
Required skills
o Commitment to customer service and providing the best experience possible for our customers
o Solid understanding of open source as a business model and open source software solutions
o Good interpersonal skills and an ability to identify, develop, and motivate team members
o Enterprise project management experience
o Experience with new product and services is preferred
o Experience leading significant change management activities for new onboarding services
o Ability to interact effectively and diplomatically throughout all levels of the company, as well as with those from diverse backgrounds
o Good critical thinking skills and an ability to make timely decisions
o Ability to learn and apply new skills and processes both quickly and effectively, and then share your knowledge
o Excellent communication skills to interact courteously and effectively with customers, partners, and third-party vendors at all levels
About the company
We provide the leading cloud platform for building, delivering, and optimizing digital experiences. We harness Drupal to provide customers with greater agility, at a dramatically lower cost than software products of the past. Global organizations use our massively scalable and highly secure platform to unify content, community, and commerce. You can deploy and manage one, dozens, or even hundreds of sites at breakthrough speed, without compromising brand or creating governance chaos. Real-time customer analytics and personalization let you deliver the right experience, at the right time, to the right device. We automate your complex development and system operations tasks so you can build higher quality applications faster. That's why organizations who think ahead like Intuit, Warner Music Group and Stanford University trust our platform. We provide unmatched expertise, and we always have your back.
__________________________________________
**Manager - Customer Success $120-150K**
Cambridge, MA
Our company delivers tremendous opportunities for smart, savvy, entrepreneurial individuals looking to change the nature of how companies communicate and collaborate in today's highly mobile and increasingly social workplace. We are passionately committed to leading and shaping the future of global cloud communications. Hundreds of visionary companies rely on us to provide the business-critical services they need to connect their employees, share knowledge, be more productive, and power their growth. When you join us, you join a team with a thirst for innovation and hunger for the fun that comes from turning an industry on its head.
Additional Compensation: Options
Min. experience: 3 years
Visa status: US Citizen, Green Card
Company size: 501-1,000
Job Description
Overview:
Help us help our customers get the most out of our industry-leading product suite. As Manager of Customer Success, you'll lead a team of performance-driven problem solvers in matching users' needs with effective solutions. An integral role within our Customer Success organization, this is a hands-on management position; leaders are expected to be proactively involved in guiding each Customer Success Manager (CSM) on their team to build and maintain relationships with existing accounts strategically. The Manager of Customer Success is ultimately responsible for the ongoing success of these accounts as measured by client satisfaction, retention, expansion, and willingness to act as a reference. If your track record boasts developing successful, meaningful customer relationships and teams, we'd love to hear from you!
Responsibilities:
What you'll do:
Build an incredible team:
o Identify top talent through recruitment while understanding current and future talent needs
o Foster collaboration and a cross-functional environment
o Love what you do – and ensure each team member has the resources and support to do the same
Develop a team in their current roles and prepare them for future growth:
o Coach and develop team members for optimal professional performance and personal growth
o Provide day-to-day coaching for team members via regular check-ins. You'll guide your team's overall account strategy and help identify areas for improvement
o Communicate reinforcing and developmental feedback in an effective and timely manner
o Establish goals and motivate to exceed those goals
o Mentor individual team members in their professional goals; identify opportunities for development and growth
Implement process improvements:
o Introduce methods you know will improve the way your team operates and assist with documenting team processes and best practices
o Identify ways to increase efficiencies
o Own the processes you put in place and take pride in helping develop company communication
o Collaborate with the existing Managers and across functions to quickly develop and implement solutions to those needs
Strive for customer satisfaction internally and externally:
o Review cases to ensure expectations are exceeded
o Constantly assess and align resources to the needs of the business and customer
o Proactively communicate with internal and external customers
o Demonstrate passion for customer satisfaction and ignite that passion in others
o Collaborate with Customer Success leadership to develop and evolve account management strategy and processes
o Expertly and successfully resolve escalated customer issues, seizing such opportunities to help team members learn and grow
Qualifications:
What we need:
o Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
o 3-5 years of experience leading a customer-facing team
o Experience working in a hi-tech setting is preferred
o Prioritization skills must be exceptional
o Flexibility to working in a dynamic work environment is essential
o Willingness to build new relationships with customers in addition to maintaining existing customer base relations
o Able to work in a team environment but also able to work independently
o A Bachelor's degree
About the company
We have built the most advanced, reliable, scalable, and secure cloud solution available. In addition to serving mid-sized and larger enterprise companies, we make our platform, including an extensive back office deployment and billing toolkit, available to service providers, PBX vendors, OEM partners, and others looking to sell and deploy differentiated cloud UC services.
____________________________________________________________________________
**Director of Customer Success**
Cambridge, MA
Great benefits: Fresh space at our office in Cambridge, MA - blocks from Lechmere and Kendall/MIT 2 big monitors and a great workstation New Fuji bicycle Equity Free gym membership Free books and opportunities for training courses Comprehensive health insurance Flexible work schedule Liberal vacation policy Free drinks and snacks Monthly team outings
Additional Compensation: Great Benefits!
Min. experience: 7 years
Visa status: US Citizen, Green Card
Company size: 11-50
Job Description
Overview:
We are looking for a Director of Customer Success to lead the team that is responsible for the launch, retention, growth and happiness of our customers. This role is an essential part of our success. In this role you will be leading the team that is the direct line of communication to our customers, as well as personally managing a select few of our most important customers. Success in this role means building and maintaining superb external and internal relationships that will lead to strong end user adoption and overall business growth.
Responsibilities:
o Develop best practices for new customer onboarding, ongoing KPI's and customer growth/upsell to ensure ongoing customer success.
o Lead a team of Customer Success Managers who are responsible for the retention and growth of our customers
o Identify opportunities for improvements while effectively communicating priorities.
o Establish strong working relationships amongst internal teams (Engineering, Product, Project Management, Sales, Rider Support and Leadership team) being the voice of the customer.
o Analyze Net Promoter Score (NPS) and create plans to build promoters.
o Track and identify the probability of customer renewal and expansion for each customer.
o Create or update customer renewal contracts and notices as needed.
o Provide weekly executive updates regarding each customer's satisfaction and recent issues/opportunities.
Requirements:
o 7+ years of experience with a proven track record of success working in and leading a customer-experience focused environment.
o 3+ years managing a high performing customer success team
o Excellent written and verbal communication skills - able to simplify complex topics, as well as in a friendly, approachable manner.
o Flexible and able to juggle and complete multiple priorities and projects (internally and externally).
o Team player and self-driven to get things done.
o Interest to grow technically and a problem-solver.
o Strong project management skills.
About the company
We design, build, and operate private bike sharing programs for universities, corporate campuses, hotels, and residential communities across the United States. Our team is made of passionate people who love fresh air, good exercise and emission-free transportation. We believe we're creating the future of transportation through our easy to use bike sharing systems. We're working toward the day when biking is a leading part of the transportation mix for people of all incomes, regardless of where you live, work, or play.
____________________________________________________________________________
**Director of Operations**
Watertown, MA
Our Software as a Service business is growing rapidly due to a large increase in our client base as well as delivery of new products and solutions. We offer a flexible and casual work environment with work from home options along with great career growth opportunities.
Min. experience: 5 years
Visa status: US Citizen
Company size: 201-500
Job Description
The candidate will be responsible for managing day-to-day Centralized Application Services (CAS) support operations, including direct supervision of a large team; creating a best in class support organization that meets client SLA's and developing key metrics to measure the effectiveness of these new initiatives. It will also implement and manage effective processes and technologies to achieve friendly, knowledgeable product support, customer and employee satisfaction and retention, and achievement of Key Performance Indicators (KPIs).
Accountabilities
Provide leadership, vision, and direction for assigned teams:
o Customer Service
o Transcript Verifications
o Admissions Support Services
o Transcript Entry
Provide leadership over CAS Operations workforce to include:
o Forecasting
o Capacity Planning
o Scheduling
o Intra-Day Management
o Lead and oversee optimization of existing systems, processes, and workflows.
o Develop, coach and motivate others to take actions that support and reflect the core values and desired future state.
o Develop and manage departmental budgets including forecasting and variance analyses.
o Serve as escalation resource during challenging customer service engagements
o Facilitate problem-solving between end-users and development staff
o Ability to scale business unit in a fast-pasted environment during a time of hyper-growth
Position Requirements
o Minimum of a bachelor's degree with at least five to ten years of progressive experience in a technology company Operations center
o At least five years of experience managing a service center staff, including prior experience directly managing client servicing teams
o Demonstrated success in leading and implementing projects
o A significant focus and demonstrated track record of strong people leadership and structuring a team based work environment.
o Demonstrated success in coaching, giving constructive feedback and developing employees.
o Ability to respond to rapidly changing priorities and promote flexibility/change management techniques.
o Excellent problem solving and consultative skills; and the ability to proactively identify and resolve issues and opportunities.
o Excellent quantitative/analytic skills for assessing and interpreting performance data
o Excellent communication (written and verbal) skills and proven ability to develop and deliver high impact presentations to senior leaders
o Experience developing, implementing, and monitoring budgets.
About the company
We help higher education institutions identify, recruit, and enroll best-fit students with improved outreach, application, and enrollment processes. More than 4,500 programs rely on our admissions management and marketing automation software and services to reach prospective students, streamline administrative tasks, and create exceptional experiences for applicants across the full enrollment cycle—from first interest to first day on campus.
____________________________________________________________________________
**Customer Success Manager $60-90K**
Cambridge, MA
**New Graduates Welcome to Apply!!**
We deliver tremendous opportunities for smart, savvy, entrepreneurial individuals looking to change the nature of how companies communicate and collaborate in today's highly mobile and increasingly social workplace. We are passionately committed to leading and shaping the future of global cloud communications. Hundreds of visionary companies rely on us to provide the business-critical services they need to connect their employees, share knowledge, be more productive, and power their growth. When you join us, you join a team with a thirst for innovation and hunger for the fun that comes from turning an industry on its head.
Additional Compensation: Options
Min. experience: 1 years
Visa status: US Citizen, Green Card
Company size: 501-1,000
Job Description
Overview:
Customer Success Managers are responsible for building and maintaining relationships with existing customers and assisting with needs such as general account questions, service adds, special project coordination, billing issues and logistics of site moves. Customer Success Managers must be able to communicate new services and products to both business and technical users. A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you're looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
Responsibilities:
o Responsible for ongoing relationship management of current customer base
o Responsible for retaining established clients and maintaining customer references
o Able to educate customers on product offerings and services
o Assist project managers during client on boarding process
o Manage and solve conflicts
o Assist with scoping and executing special projects for clients
Qualifications:
o Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
o 2+ years relevant experience in customer relationship management (**new graduates welcome to apply**)
o Experience working in a hi-tech setting is preferred
o Prioritization skills must be exceptional
o Flexibility to working in a dynamic work environment is essential
o Willingness to build new relationships with customers in addition to maintaining existing customer base relations
o Able to work in a team environment but also able to work independently
About the company
Our Platform is the most advanced, reliable, scalable, and secure cloud solution available. In addition to serving mid-sized and larger enterprise companies, we make our platform, including an extensive back office deployment and billing toolkit, available to service providers, PBX vendors, OEM partners, and others looking to sell and deploy differentiated cloud UC services.
____________________________________________________________________________
**Executive Assistant**
Cambridge, MA
Eevery full-time position comes with the same great benefits: Fresh space at our office in Cambridge, MA - blocks from Lechmere and Kendall/MIT 2 big monitors and a great workstation New Fuji bicycle Equity Free gym membership Free books and opportunities for training courses Comprehensive health insurance Flexible work schedule Liberal vacation policy Free drinks and snacks Monthly team outings
Additional Compensation: Great benefits!
Min. experience: 3 years
Visa status: US Citizen
Company size: 11-50
Job Description
Overview
We are looking for a charismatic, high-energy and detail-oriented individual to support our fun yet fast-paced startup environment by providing direct support to a very busy executive team. This business is fast-paced and requires a quick thinker who gets things done with a lot of autonomy. You must be highly motivated, proactive, dependable, trustworthy, responsible, and professional. Impeccable organization, attention to detail, and consistency is a must. This is NOT an entry level position. This job requires the skills, wits, and charms of a seasoned, exceptional Executive Assistant.
Responsibilities
o Manage the calendars and schedules of the executive team
o Coordinate and manage prep for customer, partner, and board meetings
o Manage our Office Manager to ensure the office runs smoothly
o Attend internal meetings and follow up on specific action items
o Draft and review emails, proposals, presentations, and meeting materials
o Support finance team in managing invoices and expenses
Requirements
o Bachelor's degree preferred
o At least three years of administrative experience supporting a C-level executive within a startup or growing firm
o Technical experience: at a minimum, Google Drive and MS Suite (Word, Excel, PP)
o Outstanding ability to multi-task and prioritize in a fast-moving, deadline-driven setting
o Flexible and resourceful working style with the ability to navigate shifting priorities
o Excellent interpersonal and communication skills; ability to interact with all levels of staff, guests, and internal and external contacts
o Proactive approach, strong work ethic, and an eagerness to 'go the extra mile'
About the company
We design, build, and operate private bike sharing programs for universities, corporate campuses, hotels, and residential communities across the United States. We provide customers a complete bike sharing solution - including system design, installation, sharing technology, maintenance, rider support, and marketing services. Our team is made of passionate people who love fresh air, good exercise and emission-free transportation. We believe we're creating the future of transportation through our easy to use bike sharing systems. We're working toward the day when biking is a leading part of the transportation mix for people of all incomes, regardless of where you live, work, or play.
____________________________________________________________________________
**New Product Support Specialist $60-70K**
Boston, MA
Join a rapidly growing startup and help build the future of payments. We thrive on collaboration, innovation and execution. You'll work hard for sure and be given a ton of responsibility, but we promise you'll have a blast in the process! Did we mention that the most popular form of in-office transportation is a scooter?
Additional Compensation: Strong benefits package including Medical, Dental, Vision, Disability and Life Insurance, fully paid for by LevelUp and 401(k) with company match, Convenient access to the MBTA via red, green & orange line (Downtown Crossing Station is in our building)
Min. experience: 2 years
Visa status: US Citizen
Company size: 51-200
Job Description
As a Support New Product Specialist you will support a new offering on our platform. Responsibilities will include project coordination, product analysis, and a wide variety of tasks related to operations and support for the new product. This role will provide the opportunity to own and master a major new product, work directly with everyone from Support to the CEO, and influence new and updated processes, all while helping customers and working with a tight-knit team.
Job Responsibilities:
o Execute and help define operational and administrative procedures to support a new product offering, including performing steps that you'll eventually drive towards automation
o Anticipate, identify, and implement solutions to requests from users and merchants
o Develop an up-to-date and comprehensive knowledge of the product
o Push our new product, break our new product, document the processes and procedures, and suggest how it could all be rebuilt stronger and faster
o Provide escalated support and expertise as a Level 2 resource within the Support team
o Focus on excellent customer service while troubleshooting and solving issues
o Validate and translate user and merchant requests into feedback for the platform
o Work independently to prioritize and achieve multiple goals while balancing a variety of responsibilities
Qualifications:
o 2-5 years experience in tech support, customer service, or another role that honed great people skills and problem solving
o Wayne-level determination, focus, and adaptability to attain mastery and deliver results under pressure
o Grayson-level acrobatics when it comes to juggling responsibilities, managing your time, and owning projects
o Fox-level technological acumen. You don't have to know our database, or read code, but you have to have the chops to learn how it all works in the real-world, quickly, since you'll be identifying and escalating bugs even our best engineers might have missed.
o Strong written and verbal communication skills, with the ability to tailor messages to suit the audience
o Radiate awesomeness at all times: show a positive attitude and confidence, be team-oriented, have a sense of humor
o Bachelor's Degree or equivalent experience
Bonus Points:
o Desire to know everything about everything all of the time
o Love solving problems and helping people walk away happy
o Knowledge and interest in mobile apps and/or payments
o Experience working in a startup environment and/or helping run a restaurant
o Extensive appreciation for donuts, .GIFs, and/or banter
About the company
We helps merchants own the shift to mobile by powering mobile-payment optimized loyalty programs, enabling their customers pay for their purchase and accrue/redeem rewards with a single scan or tap. Our analytics platform helps merchants better understand their customers and deliver the right campaigns to the right customers to drive revenue and increase customer happiness. We're currently used by over 14,000 merchant locations and 1.5 million users. We are funded by Google Ventures, Highland Capital Partners, and Balderton Capital.
______________________________________________________________________**Office and Facilities Manager $80-90K**
Boston, MA
We are a Boston-based fast growing startup that's reinventing the way businesses are run and at the same time dominating the traditional BI establishment. Multi Award winner for BBJ best place to work and Boston Globe Top Place to Work 3 years running! We're established, with a SaaS product that has hundreds of customers and is bringing in real revenue. Active sponsor with non-profits supporting local entrepreneurs and startups. We're funded by a team of great investors who believe in our vision. We've built a place where our team members want and love to be.
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
At here, we seeking a rockstar office manager to make this an awesome place for folks to work. This role will be reporting to the CFO, and will be responsible for our Boston office (~170 employees) and remote oversight of our San Fran office (~10 employees). We were the #1 (midsized) Best Place to work for the 2015 BBJ awards, and we need an Office Manager who can help us stay on the list next year.
The office manager is responsible for promoting a welcoming office culture by creating an awesome, clean, efficient, consistent, transparent and well-stocked office experience across both our locations.
Key responsibilities:
o Maintain clean and efficient offices that maximize team productivity
o Manage kitchen, (healthy) snacks and office supplies
o Manage our daily free-lunch program in both offices
o Manage day-to-day relationship with building management
o Vendor management, negotiation and bidding for office supplies, catering, furniture, equipment, etc.
o Manage the headquarters reception area and a part-time receptionist
o Oversee future office move projects (expected summer '16 and summer '17)
o Security (badge management, locking up)
Characteristics:
o Strong service-orientation
o Detail-oriented / meticulous, and highly observant
o Strong organization skills
o Receptive to feedback
o Excellent communication and interpersonal skills
o Scrappy and self-directed
About the company
For fast-growing SaaS companies that require data to achieve optimal sales performance, we are a sales performance analytics solution that provides hundreds of pre-built reports for every major sales metric. Unlike spreadsheets, our visual, maintenance-free reports and dashboards provide a custom lens into real-time sales performance. Based in Boston, MA, we've been named one of the "Best Places to Work in Massachusetts" by Forbes, the Boston Globe, and Boston Business Journal three years in a row.
**Customer Analytics and Engagement Consultant $100-120K**
Boston, MA
We are a Boston-based fast growing startup that's reinventing the way businesses are run and at the same time dominating the traditional BI establishment. Multi Award winner for BBJ best place to work and Boston Globe Top Place to Work 3 years running! We're established, with a SaaS product that has hundreds of customers and is bringing in real revenue. Active sponsor with non-profits supporting local entrepreneurs and startups. We're funded by a team of great investors who believe in our vision. We've built a place where our team members want and love to be.
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Come throw yourself in the middle of a startup with a get-stuff-done attitude. You'll help us bridge the gap between the technical details of our software, the nuances of data analysis, and business-minded folks like sales reps and customers. If you're comfortable with both technology and people, and if it gets your blood flowing to use data analysis to make an impact, then this position is right up your alley.
Job Responsibilities
o Adapt and explain reports for each customer so that we will make a difference in their business, by learning more about their data than they know themselves, digging past their initial requests to understand their underlying needs, and putting all of that together to use our reporting software creatively
o Troubleshoot data that's appearing in an unexpected way and devise a solution that uses the most effective combination of configuration changes, work-arounds, and help from software engineers
o Uncover the aspects of us that should be improved, using your perspective as one of the few folks that touch both the technical and non-technical aspects of the customer experience
o Switch smoothly between all the languages of a software company, and know the right times to use each:
§ The sales team and customers speak in requests, needs, and priorities
§ Software engineers speak in product specs, software components, and Agile project management
§ The software and database speak in Python and SQL
About You
o Personable, clear, and concise communication style via email, on the phone, and in person
o Experience working with data sets in Excel
o Experience not necessary, but a plus: SQL, UNIX, Python
o You have an instinct for organization, even (and especially) when you have many things going on at once
o You're high wattage and hungry to learn more
o You have a great positive attitude and enjoy working with a team of like-minded folks
o Bachelor's degree required, plus experience that demonstrates skill in several relevant areas
o Based here in Boston (this is not a remote job)
_________________________________________________________________
**Medical Bill Reviewer $30-39K**
Boston, MA
We offer competitive compensation and benefits. We are conveniently located by South Station in Boston and you will be part of a committed, collaborative, mission-driven team that is changing healthcare for consumers.
Min. experience: 3 years
Visa status: US Citizen, Green Card
Company size: 11-50
Job Description
We believe paying for healthcare should be easy. We are seeking an enthusiastic, self-starting Medical Bill Reviewer to join our fantastic team in our Boston office located near South Station. CoPatient simplifies the complicated process of managing healthcare expenses. Working here is a chance to get in on the ground floor of a fast-growing company with huge potential.
You:
o Are a highly motivated, energetic professional focused on completing tasks efficiently
o Have broad medical coding, insurance reimbursement and regulatory knowledge of healthcare billing rules
o Can empathetically communicate with consumers facing stressful situations
o Understand the value of getting things done before they are due
o Can strike the perfect balance between paying attention to details without delaying progress
o Can convey expertise and the value of our service to consumers and all other team members
Requirements:
o Professional coding certification (CPC or equivalent)
o Extensive knowledge of NCCI
o Deep understanding of insurance reimbursement rules, health plan medical policy practices and provider billing practices
o Skilled at communicating complex concepts simply
o Able to efficiently process an ongoing queue of work by organizing and prioritizing effectively
o Understand startup culture and are willing to be flexible to get the job done
o An uncompromising commitment to quality and a passion for health care advocacy
About the company
Our mission is to become the consumer's trusted advisor for managing and minimizing healthcare expenses. We use crowd-sourced data and a technology driven solution to identify billing errors and overcharges. By providing a personal Patient Advocate, we help patients correct mistakes on their medical bills in order to start saving money right away.
**Receptionist (Part Time) $30-40K**
Waltham, MA
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Overview
The Receptionist position manages the company's lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Handles special administrative projects, as well as overflow work from Office Manager and other departments, as needed. Answers incoming calls and directs appropriately. MS Suite skills are required, as well as Internet research abilities and strong communication skills. The hours for this position are 12:30 PM - 5:30 PM M- Fri.
About The Team
The Facilities team is part of the Global Finance Organization which is comprised of over 40 employees across the America's, Europe and Asia.
Responsibilities
o Provide coverage in the reception area for receiving visitors, new hires and guests weekdays between 12:30pm and 5:30pm
o Maintain the lobby area tidy
o Work with the Facilities team regarding cleaning needs of lobby, conference rooms and reception areas
o Answer incoming calls on multi-line telephone, route to appropriate individual/department
o Process all inbound/outbound mail as well as package distribution as needed
o Reserve and schedule meetings for executives/staff/small groups
o Assist with the process for greeting and guiding new hires
o Receive, record and ship UPS, FedEx and packages
o Keep an inventory, order office & pantry supplies
o Assist the facilities team with incoming tickets for requests
o Close out KACE tickets for terminations and completed facilities requests
o Other duties as required by the Office Manager/Facilities coordinator
Level of Supervision:
Work under specific direction on new tasks/assignments and with some supervision of routine/assigned tasks from the Office Manager
Basic Qualifications:
o Pro-active team player, able to prioritize tasks on a rolling basis
o Microsoft Office Suite skills and strong Outlook skills are required
o Ability to perform clerical tasks
o Strong communication and interpersonal skills
o Familiarity with mailroom / post office services as well as arranging other delivery services
o Ability to operate general office equipment and do occasional light lifting
o Experience with audio-visual equipment
o Ability to multi-task in a fast paced team/environment with the facilities department
o Professional, pleasant business demeanor
o Organized with ability to multi-task
o Reliable, prompt, detail oriented, respectful of confidential matters
o Educational Level Required: Associate's Degree or equivalent work experience
Minimum Years and Work Experience:
3 years of experience as a receptionist
Additional Requirements:
Must maintain regular and acceptable attendance and punctuality in arrival/departure times. Need to be flexible for arriving early or staying late when requested.
About the company
Trusted globally for nearly two decades, we bring collaboration and document sharing that's safe, secure, compliant and fully auditable. Whether it's documents or files, you can get work done quickly regardless of what you're using at your desk or on the move — all you need is a browser and a web connection. We give you complete control over your valuable information and content — even after you've shared files outside your network or organization. We set you free to do more, with greater productivity, and without worry. Gartner likes us too. They've crowned us top supplier of enterprise collaboration and social software solutions. Since we started in 1996, more than $28 trillion of transactions have passed through our cloud without a breach. We work with all manner of organizations including financial services, life sciences, high technology, oil & gas, and manufacturing.
_____________________________________________________________________
**Sr. Manager Customer Support $80-100K**
Boston, MA
Let's Change Enterprise Storage FOREVER! We're looking for dedicated, dynamic people to take us to the next level. Our team's culture centers on achievement – we strive to reach goals individually and as a team, and we thrive on the fast pace of a collaborative startup environment where questions and input are encouraged.
Min. experience: 5 years
Visa status: US Citizen
Company size: 11-50
Job Description
Role
We are looking for a dynamic, energetic leader for its newly-launched Customer Support Team. This role will have full responsibility for recruiting, hiring and training the team that will be responsible for supporting a multi-tenant service spanning geographically dispersed locations.
The individual that will succeed in this role will have experience in and a passion for great customer service and strong team relationships. The person will partner with our Sales, DevOps and Engineering teams to share knowledge and be an effective advocate for our customers.
If the idea of building a high performing technical support team from the ground up while working with exciting new technology excites you, we want to talk with you.
Key Responsibilities
o Define and establish work procedures and processes that support organizational standards and strategic initiatives
o Establish best practices for customer support within a technical environment
o Hire and build a team of customer-focused engineers supporting a 24x7x365 cloud environment
o Effectively communicate procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment
o Oversee the creation of technical FAQs and knowledge base articles on a regular basis
o Willing to work a flexible schedule including off-hours support rotation as needed
o Oversee the maintenance of case management software such as Salesforce and/or Desk.com
o Develop tracking and reporting metrics on all customer service requests, support activity and trends
o Develop best practices to manage to customer Service Level commitments
o Ability to collaborate effectively with Sales, DevOps and Engineering teams to address customer issues and requirements
o Manage escalations of critical issues and customer issues within the support team
o Provide input on budgets and assist with financial planning for the support organization
o Build and maintain the technology road map for the support organization
Required Skills & Experience
o 5-7 years of experience working in a customer-facing support role dealing with enterprise IT customers, with at least 3 years of technical management or supervisory experience
o Ability to effectively communicate with customers at a technical and business level
o Proven experience of collaborating with multiple internal groups to deliver on customer expectations
o Experience documenting and presenting technical support capabilities to customers
o Experience in building and managing technical teams supporting cloud-based technologies including Virtualization, Networking Interfaces, Infrastructure, Storage, etc.
o Experience in recruiting, qualifying and evaluating technical candidates
o Experience in establishing and implementing business processes, specifically for technical support operations in a cloud environment
o Experience in establishing and deploying best practices such as ITIL or similar models within a fast-paced technical team
o Experience in successfully managing a high performing technical team in a 7x24x365 cloud environment
o Must be capable of bridging the gap between technical and non-technical audiences
o Must be a "hands-on" leader with a solid technical focus
o Prior start-up experience a plus
About the company
Our global storage network simplifies the entire data lifecycle and delivers enterprise storage as a fully managed service. IT is now liberated from the treadmill of managing primary, backup and disaster recovery storage infrastructure, and empowered to access all data as if it were local, with on-demand scaling and agility. We deliver data where it's needed, enterprise-ready and fully optimized to eliminate the cost and data center footprint of traditional storage solutions.
**Vice President, Global Customer Success $120-150K**
Boston, MA
As a high growth startup with rapidly evolving needs, we build roles around people, not paper. We believe the best way to attract diverse, high-performing teams, is with a challenging, transparent interview process. We aim for an efficient, thoughtful process that treats every applicant with respect. We also value responsiveness: If we see a match for your skills and experience, you'll hear from our recruiting team quickly, sometimes, the same day. What We Hire: Come Work With Us! We are emerging as one of the fasting growing cybersecurity companies on the planet. In the last year, we more than doubled the size of the company globally. In the coming year, we plan to double in size yet again!
Min. experience: 10 years
Visa status: US Citizen
Company size: 51-200
Job Description
We have a unique ground-floor opportunity for a visionary Customer Success executive. The VP of Global Customer Success will be a core part of the company's leadership, leading all aspects of Customer Success from the ground up. The right candidate will be equal parts strategist and doer, easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support. Our customers are savvy technology leaders charged with securing some of the world's best known brands and most sophisticated enterprises. The right candidate must therefore bring deep credibility and experience inspiring confidence in C-level technology stakeholders (CISO, CIO etc.). He or she will bring imagination and creativity to solve complex customer issues across a global organization. You will define, manage and measure all customer aspects of customer success company-wide, driving customer satisfaction and retention rates.
A major measure of success for the VP will be his or her ability to build and inspire a team of Customer Success professionals, including cyber security SMEs; demonstrated success hiring, managing and retaining a high-performing team is a critical requirement. More than just a Customer Success veteran, we're seeking a rare candidate who will recognize this virtually blank canvass opportunity and create tremendous value at a critical growth juncture.
The ideal candidate profile:
o A sense of humor and a positive, can-do attitude are core requirements (no joke!)
o Bachelor's degree or higher (MBA or equivalent preferred)
o 10+ years of Customer Success experience supporting complex enterprise technology products, ideally in security. Note: Other backgrounds such as B2C Customer Success may be considered for exceptional candidates, but security domain experience is preferred.
o 5+ years of leadership and Customer Success organization building; ideally you've architected, built and led a customer success team at scale
o Expertise defining Customer Success metrics for a fast growing, enterprise-level customer base
o Enterprise technology product enablement / success experience is required
About the company
Founded in 2012 by members of the Israeli intelligence agency's elite cyber security Unit 8200, our platform leverages big data, behavioral analytics and machine learning to uncover, in real-time, complex cyber-attacks designed to evade traditional defenses. It automates the investigation process, connects isolated malicious events and visually presents a full malicious operation. We are privately held and headquartered in Boston, Massachusetts with offices in Tel Aviv, Israel.
_____________________________________________________________________
**Customer Success Support Specialist $40-50K**
Newton, MA
Open Environment Both physically and psychologically, we believe in removing communication barriers so we're all on the same page. Goofy & GTD We are fast-paced and kick ass, but keep it casual with dress code and a steady stream of team activities – including weekly company lunches and happy hours. The Best People We hear it over and over: Our employees love their coworkers. We work across departments every day to build, market, sell, and support a great product that makes marketing better.
Additional Compensation: 401K and Stock Options, Competitive health benefits (Medical, dental, and vision; Life Insurance; Short and Long Term Disability), Competitive salary and bonus plans
Min. experience: 1 years
Visa status: US Citizen
Company size: 11-50
Job Description
As a support specialist, you'll work across our vast client-base, fielding inquiries and dissolving hurdles to empower customers to create highly compelling interactive content. You'll also manage bugs, questions, and product hangups in a methodical manner to continually help make us better. Because our platform is meant to be self-serve, the ideal candidate can successfully communicate to a non-technical audience, in addition being interested in taking their product curiosity to the next level.
Responsibilities:
o Assist customers to troubleshoot product questions, issues, and inquiries in a timely manner via email and/or phone.
o Work with the Product team to manage bugs and escalated issues using appropriate systems and processes.
o Allow no inquiry to go unaddressed; consistently communicate with customers until resolution.
o Be available to field questions as customers connect to their marketing automation software supported by our API integrations.
o Periodically train customers on newly introduced features.
o Encourage customers to leverage our Knowledge Base resources.
o Record detailed resolution steps to assist with similar inquiries or Knowledge Base materials.
o Communicate with assigned CSMs to help them manage their customers during troubleshooting.
Skills, Knowledge and Experience:
o 1—2 years in a customer support environment, ideally SaaS
o Excellent written and verbal skills; ability to gauge when phone communication is more effective than email
o Passion for problem-solving and helping people in general
o Able to confidently tackle incoming support calls in a patient, positive manner.
o Can explain resolution steps in a concisely
o • Experience of online tools such as LinkedIn, Twitter, and Facebook, a must. Knowledge of Marketing Automation Platforms (Eloqua, Marketo, etc.), a plus
About the company
We believe that life is about great experiences. Our mission is to empower marketers to create amazing engagements anywhere, anytime, as easily as possible. We believe that development resources should never stand in the way of turning great ideas into great outcomes.
**Office Operations Specialist $30-50K**
Newton, MA
Open Environment Both physically and psychologically, we believe in removing communication barriers so we're all on the same page. Goofy & GTD We are fast-paced and kick ass, but keep it casual with dress code and a steady stream of team activities – including weekly company lunches and happy hours. The Best People We hear it over and over: Our employees love their coworkers. We work across departments every day to build, market, sell, and support a great product that makes marketing better.
Additional Compensation: 401K and Stock Options, Competitive health benefits (Medical, dental, and vision; Life Insurance; Short and Long Term Disability), Competitive salary and bonus plans
Min. experience: 1 years
Visa status: US Citizen
Company size: 11-50
Job Description
We are a leading interactive content marketing platform, is seeking a driven professional to fill the role of Office Operations Coordinator. Ask yourself: Are you a people person? Does the idea of organizing a seating chart and keeping an office buzzing interest you? Do you like juggling multiple projects? Are you a person with meticulous attention to detail? If so, we'd like to speak with you!
Responsibilities:
o Office Operations: Maintain neat and well-organized office
o Manage inventory of office supplies, equipment, and company swag
o Oversee ongoing relationships with vendors who support day-to-day maintenance (e.g. cleaning, mail, lunches/snacks, etc.)
o Organize weekly company lunch and Snappy Hour
o Coordinate company interns to get tasks done
o Day-to-day HR role: Nurture company culture that is equal parts fun, innovative, and productive
o Plan company outings like our holiday party, summer party, team days and other team building activities
o Work with hiring managers to orient new employees, ensure paperwork is completed, onboarding is effectively completed etc.
o Support employees day-to-day needs regarding benefits information etc.
o Work with senior management to build employee feedback loops, recognition opportunities etc.
o Admin Support: Provide travel and other logistics support for senior management and others as needed
o Manage senior management expenses and office related accounts payable
o Support CEO/COO/Controller on miscellaneous projects as required
Skills, Knowledge and Experience:
o Experience in a fast-growth, fast-paced company environment
o Ability to identify and prioritize tasks, handle multiple on-going projects, be flexible
o Ability to communicate effectively with all levels—senior management, employees, vendors—and comfortable speaking to groups or one-on-one basis
o Team player who cares deeply about streamlining the inner-workings of the company with the ability to meet deadlines
o Thick skin -- sometimes you gotta be the bad cop
o Good writing and computer skills – all Microsoft office programs
o Be creative, fun, and easy going!
About the company
We believe that life is about great experiences. Our mission is to empower marketers to create amazing engagements anywhere, anytime, as easily as possible. We believe that development resources should never stand in the way of turning great ideas into great outcomes.
__________________________________________________________________
**Customer Care Representative $30-40K**
Waltham, MA
We are a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. We serve over 23,000 customers, with over 500,000 subscribed vehicles worldwide.
Work Information
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
Job Summary:
Working in an in-bound call center environment, a Customer Care Representative's primary responsibility is to provide technical and software problem resolution to end-users (external customers) by performing a question diagnosis while guiding users through step-by-step solutions. The Customer Care Representative will provide support by clearly communicating technical solutions in a user-friendly, professional manner to ultimately provide a greater customer experience to our ever growing global client base!
Job Responsibilities:
o Act as first point of contact to provide rapid-response, yet, steady remote support to end-users using multiple support channels including, phone, email and/or live chat functionality;
o Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter;
o Troubleshoot and assist SMB and Major customers base with various issues, such as, but not limited to, login credentials, application or menu navigation and administration, hardware/unit installation, software setup, and minor software bugs;
o Efficiently receive, evaluate, process and appropriately document customers' cases using a CRM system (experience with Salesforce.com and NetSuite a plus);
o Identify and attempt to resolve complex issues, or deescalate unsatisfied customers, before promptly forwarding to appropriate escalation point;
o Collaborate with peers across departments evaluating and developing solutions, to ensure an exceptional, and seamless experience for our customers;
o Maintain ownership of assigned cases and follow up as necessary with customers throughout case resolution to completion;
o Perform miscellaneous job-related duties as assigned.
Qualifications:
o Bachelor's Degree or equivalent work experience preferred;
o No previous experience required, but prefer up to 1 year experience in customer consulting position within a fast-paced environment supporting software or web based application in a call center setting;
o Demonstrate technical/professional expertise through problem resolution, while maintaining composure in critical situations and clearly communicate with both internal and external customers at all levels;
o Driven and ability to maintain knowledge of our software applications, hardware, and available resources to problem solve independently in a changing, ambiguous environment;
o Strong multi-tasking and time management skills;
o Proficient with Microsoft Office suite (Outlook, Word, Excel);
o Knowledge of GPS technology/hardware, software management, dispatching, Google Maps or cellular services a plus.
About the company
We're a leading provider of fleet management solutions. See how our web-based fleet management solutions make tracking fleet vehicles easy and efficient. We are a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our fleet management solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. An integrated, full-featured mobile workforce management product provides additional efficiencies related to job management by empowering the field worker and speeding the job completion process quote through payment. As of September 30, 2015, we've served approximately 31,000 fleet management customers, with approximately 655,000 subscribed vehicles worldwide.
_________________________________________________________
**Technical Support Representative $30-40K**
Waltham, MA
We're a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. We serve over 23,000 customers, with over 500,000 subscribed vehicles worldwide.
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
Job Summary:
Provide subject matter expertise by providing support and trouble-shooting assistance to Field Technicians and Subcontracted Installers to validate vehicle tracking unit function, assist with installation challenges and "check-in" installed vehicle tracking units.
Job Responsibilities:
o Provide technical assistance to field technicians and installation subcontractors by conducting advanced problem analysis on vehicle tracking units.
o Document customer problem information, recommendations, and resolution in a clear and concise manner using the CRM incident tracking system.
o Log customer vehicle information into appropriate SaaS and CRM applications.
o Verify Vehicle Tracking Units (VTU) and ensure these are functioning properly.
o Document findings and solutions with Customer Operations management for future reference.
o Make recommendation for product enhancements and offerings.
o Performs miscellaneous job-related duties as assigned.
Qualifications:
Education/License Requirements:
Required:
**High School Diploma or equivalent combination of education and experience**
General Experience Requirements:
Required:
1 to 3 years experience in customer-facing role
Preferred:
vehicle electronics knowledge
Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):
1.Knowledge of Microsoft software suite
2.Experience with Salesforce.com or similar CRM tools
3.Vehicle Technical knowledge a plus
Core Behavioral Attributes(e.g. Interpersonal and communication skills):
1.Ability to work independently
2.Strong communication and negotiating skills
3.Attention to detail
4.Sense of Urgency
About the company
We're a leading provider of fleet management solutions. See how our web-based fleet management solutions make tracking fleet vehicles easy and efficient. We are a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our fleet management solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. An integrated, full-featured mobile workforce management product provides additional efficiencies related to job management by empowering the field worker and speeding the job completion process quote through payment. As of September 30, 2015, we've served approximately 31,000 fleet management customers, with approximately 655,000 subscribed vehicles worldwide.
_________________________________________________________________
**Customer Success Associate $30-40K**
Boston, MA
We're growing fast, and we want you to grow with us. Working together as a team is integral to our culture and everything we do. As one of the fastest-growing companies in Massachusetts, our growth goals are ambitious, and we want the brightest, most talented people to join us to help us meet and exceed our goals.
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Roles & Responsibilities: · Onboarding of new customers and helping ensure all training sessions are completed in a timely manner · Advising clients on their PPC accounts and answering their PPC questions · Helping create monthly webinars on topics relevant to our overall customer base · Providing feedback to our Product team in the form of enhancements and ideas that would ease the use of the product for our customers or provide them with functionality that would increase the overall value proposition.
Connecting with your overall portfolio through email exchanges or phone calls in an effort to ensure product usage and advising clients once training is complete · Helping to investigate any issues or bugs encountered by clients and writing Bug tickets when needed · Developing monthly Premier Consulting reports for any clients paying for or receiving this service · Performing internal tracking of training attendees as well as chat users when supporting these initiatives in an effort to keep all customer relationship management records up to date ·
Attend all meetings and actively contribute · Stay relevant and current by conducting your own research, blog reading and training to stay on top of industry trends, updates, etc. · Routinely handle chat lines, phone support lines and training webinars Role Abilities: · Professional, self-accountable, reliable, personable, team player · Highly motivated ·
Bachelor's degree (4-year degree) · High desire to learn the paid search space; previous knowledge/experience a plus · Prior customer service or success experience · Detail-oriented. Can multi-task and juggle many simultaneous priorities. ·
Advanced computer skills (Word, Excel, PowerPoint) · Strong organizational and time management skills · Basic awareness of SEM industry and digital marketing · Experience or high-level of interest in Google Analytics a plus · Prior experience at a search engine marketing agency ideal · Adaptable to change.
Ability to work creatively and is a problem solver. · Ability to successfully manage personal workflow and to achieve on time delivery of requests made by clients · Demonstration of basic professionalism, resourcefulness and the initiative to seek information in an effort to fill any holes in support of daily responsibilities · Ability to speak and write clearly and persuasively and to build and maintain strong internal and external relationships · Must be able to take and apply all forms of constructive feedback · Must be authorized to work in the US; unable to sponsor visas Culture & Attitudes/Traits: ·
About the company
Google Premier SMB Partner, develops search marketing software, provides managed PPC advertising services, and shares online marketing advice through our blog. Founded in 2007, we've evolved from being a keyword software tool developer to a destination for paid search marketing expertise. The platform lives in the cloud, delivering customer requests on-demand and quickly adapting to changes in the industry with new customer requested features.
___________________________________________________________
**Director, Customer Success $70-80K**
Boston, MA
We're growing fast, and we want you to grow with us. Working together as a team is integral to our culture and everything we do here. As one of the fastest-growing companies in Massachusetts, our growth goals are ambitious, and we want the brightest, most talented people to join us to help us meet and exceed our goals.
Min. experience: 5 years
Visa status: US Citizen
Company size: 51-200
Job Description
Position Overview: We believe the impact of our product on our client's business is one of the most critical measures of our success; to that end, it is of utmost importance that we ensure our customers have the training and support necessary to derive massive value from our service. We are seeking a proven leader who will own our efforts to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. on-boarding, support, services, adoption, advocacy, retention, etc.), outcomes (e.g. renewals, up-sells, etc.) and organizational growth (e.g. team structure, internal processes, playbooks, etc.).
Responsibilities:
o Drive Customer Success outcomes
§ Increase renewal rates and decrease churn
§ Expand our revenue in accounts through cross-selling and up-selling
§ Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
§ Drive new business growth through greater advocacy and reference-ability
o Define and Optimize Customer Lifecycle
§ Map customer journey
§ Develop listening points in journey (e.g. usage, satisfaction, issue resolution, etc.)
§ Standardize interventions for each point in journey
§ Define segmentation of customer base and varying stages
§ Identify opportunities for continuous improvement
§ Learn from industry best practices
o Manage Customer Success Activities
§ Onboarding
§ Training
§ Professional Services
§ Customer Support
§ Customer Success Management
§ Renewals
§ Cross-sell/Up-sell
§ Customer Marketing and Advocacy
o Lead World-Class Customer Success Team
§ Recruit experienced leaders for each functional role
§ Attract high potential individual contributors into team
§ Create efficient and comprehensive employee onboarding program
§ Encourage continuous learning within team
o Enhance Effectiveness and Efficiency Through Technology
§ Support systems
§ Salesforce dashboards
§ Customer marketing software
§ Reference and advocacy solutions
o Inspire Customer Success Across Company
§ Create company-wide culture of Customer Success
§ Align with Marketing Team to enhance marketing efforts for existing clients
§ Align with Product Team around drive customer-focused product development
§ Align with Sales to target clients with high retention characteristics
§ Align with Finance around measurement and retention
§ Align with Executive Team around key metrics and objectives
§ Drive company-wide definition of ideal customer
§ Create company-wide customer feedback loop
Required Skills & Experience:
o 5+ years' experience in leading customer-facing organizations
o Strong knowledge of CRM tools and services
o Demonstrated people management competencies: accountability for results
o Ability to manage influence through persuasion, negotiation, and consensus building
o Ideally combined background of post-sale and service delivery experience
o Strong empathy for customers AND passion for revenue and growth
o Deep understanding of value drivers in recurring revenue business models
o Analytical and process-oriented mindset
o Demonstrated desire for continuous learning and improvement
o Enthusiastic and creative leader with the ability to inspire others
o Excellent communication and presentation skills
o Relevant Bachelor's degree; preference for computer science or related degrees
o Paid search management experience a plus
About the company
Google Premier SMB Partner, develops search marketing software, provides managed PPC advertising services, and shares online marketing advice through our blog. Founded in 2007, we've evolved from being a keyword software tool developer to a destination for paid search marketing expertise. The platform lives in the cloud, delivering customer requests on-demand and quickly adapting to changes in the industry with new customer requested features.
________________________________________
**Customer Support Engineer I $30-40K**
Lexington, MA
We're passionate about healthcare IT. Our software and services remove barriers to allow doctors and nurses to benefit from technology advances and work the way they want to — more efficiently, collaboratively and intelligently. The result: better focus on patient care. Our customers consider us to be a long-term strategic partner with the expertise to help them improve provider productivity so they can better focus on patient care. We're helping change healthcare for the better — and the industry is taking notice. Would you like to join a fast-growing company that's making a difference? Join us!
Min. experience: 2 years
Visa status: US Citizen
Company size: 201-500
Job Description
Provides technical support covering the full life-cycle of products to external customers, partners and employees. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
Communication Skills
o Good standard of verbal and written English and a professional telephone manner
o Has ability to assess each customer's technical knowledge level
o Can convey technical information at appropriate level for audience
o Has good interpersonal skills to interface with customers and co-workers at different levels of seniority.
o Can empathize, advocate for, and maintain positive relationships with customers
o Additional written and spoken languages (Spanish, Portuguese, European language(s) an advantage but not essential.
Productivity / Efficiency
o Leverages individual and team knowledge and expertise, knowledgebase, documentation and other information sources to help solve problems
o Good time management skills and demonstrated ability to effectively prioritize own workload
o Able to troubleshoot, debug and reproduce customer scenarios
o Logical thinker with analytical and problem solving skills
o Learns rapidly through both formal and informal training
o Required to be flexible, detail-oriented and organized with the ability to multi-task
o Works toward becoming a recognized Subject Matter Expert in one or more products or features
Mentoring / Training
o Has a developing ability to create and deliver peer-level technical training
o Mentors fellow team members
Knowledge Management
o Searches for, references and utilizes, existing Knowledge articles
o Coaches peers on Knowledge base usage
o Creates reusable knowledge articles based on problem analysis and case resolution and contributes to ongoing Knowledge article maintenance
Escalation Management
o Applies appropriate sense of urgency and proactivity
o Recognizes the need for case re-prioritization and escalation based on customer and business impact
Case Management
o Use the Salesforce call tracking system to record all case details in timely manner
o Meets or exceeds individual and team targets & SLAs
o Close cases in the system in a timely manner once resolved/completed
o Ensure CRM data are kept up to date at all times
o Makes use of diagnostic tools to analyze and resolve customer issues
Additional Responsibilities
o Adhere to regular shifted hours, with additional coverage flexibility as required
o Provide scheduled After Hours coverage on a rotating basis.
o Occasional travel for onsite support, business meetings, training, conferences, etc., as required
o Works well independently and as part of a team with minimal supervision
o Respects and maintains customer and partner confidentiality
o Collaborates effectively across functions and departments
o Perform additional duties as required
Technical Knowledge, skills and experience
Required:
o Experience with troubleshooting software problems across multiple OS platforms: Microsoft Windows Embedded, XP, 7, 8, MS Windows Server Versions, Thin and zero computing architecture
o Performing log analysis and event correlation
o Knowledge of network protocols (TCP/IP, Service Ports, DNS, NTP)
o Understanding of Single Sign On concepts
o Understanding of user authentication concepts and administration – Passthrough authentication, RDS session management, Kerberos, Biometrics, time-based tokens, proximity cards, RADIUS
o General understanding / experience of Application and Desktop Virtualization, especially XenApp applications / desktops, Virtual XenDesktop delivery/administration, VMWare View delivery/administration
o Knowledge of Microsoft® Active Directory / User Management / LDAP concepts & experience
Desirable:
o Troubleshooting application level crashes and/or performance hangs
o Understanding of Software Delivery & Deployment methodologies
o Experience of Healthcare IT / EMR a plus
o Experience with troubleshooting hardware problems relative to authentication devices such as fingerprint readers, proximity & smartcards & associated readers, 2D/3D cameras
Education/Experience
o Minimum of 2+ years experience providing customer service/support (application or technical ideally)
o Must have Technical Degree or equivalent experience
o Industry certifications such as Microsoft, VMWare, Citrix desired but not essential
About the company
The healthcare industry today faces unprecedented challenges, including financial pressures, changing mandates and shifting regulatory requirements. With these factors added to their already complex operations, healthcare delivery organizations continue to turn partners to help them find ways to improve the quality, efficiency, and manageability of the care they deliver. We believe technology has the power to enhance care delivery. However, regulatory compliance and security requirements create barriers to efficiency and productivity. Technology can and must remove these barriers. Our innovative approach gives healthcare organizations unmatched abilities to simplify and secure user access, improve productivity, and ensure compliance – all while lowering their IT costs. We improve provider productivity for better focus on patient care through authentication, access management and secure communications solutions.
____________________________________________________________________________
**Maintenance & Support Renewals Specialist $30-40K**
Lexington, MA
We're passionate about healthcare IT. Our software and services remove barriers to allow doctors and nurses to benefit from technology advances and work the way they want to — more efficiently, collaboratively and intelligently. The result: better focus on patient care. Our customers consider us to be a long-term strategic partner with the expertise to help them improve provider productivity so they can better focus on patient care. We're helping change healthcare for the better — and the industry is taking notice. Would you like to join a fast-growing company that's making a difference? Join us!
Min. experience: 4 years
Visa status: US Citizen
Company size: 201-500
Job Description
We are a leading provider of authentication and access management solutions for the healthcare industry, is looking for aMaintenance & Support Renewals Specialist to join our growing team!
The M&S Renewal Specialist will interact with channel partners and directly with end-users to provide support renewal quotes for assigned accounts to ensure the highest possible renewal rates for our recurring revenue. Ensure that the renewal process is included in the signature experience we provide to our customers.
Duties and Responsibilities
o Deliver direct and indirect M&S Renewals results according to annual financial and booking plan
o Report monthly on M&S renewal pipeline, forecast, bookings, and activity metrics
o Maintain detailed notes, quote, and relevant information on each maintenance support renewal account within SFDC
o Ensure that M&S Renewals are VSOE compliant and participate closely with Finance to ensure compliance and to participate in regular VSOE studies to establish and confirm VSOE
o Raise awareness regarding trends in customer defection and work cross-functionally to resolve issues related to potential non-renewals.
o Handle license and maintenance alignments as needed
o Other duties as required
Qualifications
o Bachelor's degree in Business, Finance, Marketing, or a closely related field or relevant experience
o 4+ years supporting field sales organizations and/or Channel Partners in providing renewal quotes for maintenance support
o Understanding of fair value and experience with VSOE analysis
o Track Record of analytical capability in a high performance environment
o High attention to detail and proven organization and administration skills
o Ability to manage multiple projects and work assignments from a variety of staff and directors
o Ability to accomplish projects with little supervision
o Proficient using the latest versions of Microsoft Office products
o Knowledge of SalesForce.com and integrated quoting software (Apttus) a plus
About the company
The healthcare industry today faces unprecedented challenges, including financial pressures, changing mandates and shifting regulatory requirements. With these factors added to their already complex operations, healthcare delivery organizations continue to turn partners to help them find ways to improve the quality, efficiency, and manageability of the care they deliver. We believe technology has the power to enhance care delivery. However, regulatory compliance and security requirements create barriers to efficiency and productivity. Technology can and must remove these barriers. Our innovative approach gives healthcare organizations unmatched abilities to simplify and secure user access, improve productivity, and ensure compliance – all while lowering their IT costs. We improve provider productivity for better focus on patient care through authentication, access management and secure communications solutions.
_________________________________________________________________
**Customer Success Associate $30-40K**
Boston, MA
We're growing fast, and we want you to grow with us. Working together as a team is integral to our culture and everything we do. As one of the fastest-growing companies in Massachusetts, our growth goals are ambitious, and we want the brightest, most talented people to join us to help us meet and exceed our goals.
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Roles & Responsibilities: · Onboarding of new customers and helping ensure all training sessions are completed in a timely manner · Advising clients on their PPC accounts and answering their PPC questions · Helping create monthly webinars on topics relevant to our overall customer base · Providing feedback to our Product team in the form of enhancements and ideas that would ease the use of the product for our customers or provide them with functionality that would increase the overall value proposition.
Connecting with your overall portfolio through email exchanges or phone calls in an effort to ensure product usage and advising clients once training is complete · Helping to investigate any issues or bugs encountered by clients and writing Bug tickets when needed · Developing monthly Premier Consulting reports for any clients paying for or receiving this service · Performing internal tracking of training attendees as well as chat users when supporting these initiatives in an effort to keep all customer relationship management records up to date ·
Attend all meetings and actively contribute · Stay relevant and current by conducting your own research, blog reading and training to stay on top of industry trends, updates, etc. · Routinely handle chat lines, phone support lines and training webinars Role Abilities: · Professional, self-accountable, reliable, personable, team player · Highly motivated
Bachelor's degree (4-year degree) · High desire to learn the paid search space; previous knowledge/experience a plus · Prior customer service or success experience · Detail-oriented. Can multi-task and juggle many simultaneous priorities. ·
Advanced computer skills (Word, Excel, PowerPoint) · Strong organizational and time management skills · Basic awareness of SEM industry and digital marketing · Experience or high-level of interest in Google Analytics a plus · Prior experience at a search engine marketing agency ideal · Adaptable to change.
Ability to work creatively and is a problem solver. · Ability to successfully manage personal workflow and to achieve on time delivery of requests made by clients · Demonstration of basic professionalism, resourcefulness and the initiative to seek information in an effort to fill any holes in support of daily responsibilities · Ability to speak and write clearly and persuasively and to build and maintain strong internal and external relationships · Must be able to take and apply all forms of constructive feedback · Must be authorized to work in the US; unable to sponsor visas Culture &
About the company
Google Premier SMB Partner, develops search marketing software, provides managed PPC advertising services, and shares online marketing advice through our blog. Founded in 2007, we've evolved from being a keyword software tool developer to a destination for paid search marketing expertise. The platform lives in the cloud, delivering customer requests on-demand and quickly adapting to changes in the industry with new customer requested features.
___________________________________________________________
**Director, Customer Success $70-80K**
Boston, MA
We're growing fast, and we want you to grow with us. Working together as a team is integral to our culture and everything we do here. As one of the fastest-growing companies in Massachusetts, our growth goals are ambitious, and we want the brightest, most talented people to join us to help us meet and exceed our goals.
Min. experience: 5 years
Visa status: US Citizen
Company size: 51-200
Job Description
Position Overview: We believe the impact of our product on our client's business is one of the most critical measures of our success; to that end, it is of utmost importance that we ensure our customers have the training and support necessary to derive massive value from our service. We are seeking a proven leader who will own our efforts to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. on-boarding, support, services, adoption, advocacy, retention, etc.), outcomes (e.g. renewals, up-sells, etc.) and organizational growth (e.g. team structure, internal processes, playbooks, etc.).
Responsibilities:
o Drive Customer Success outcomes
Increase renewal rates and decrease churn
Expand our revenue in accounts through cross-selling and up-selling
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability
o Define and Optimize Customer Lifecycle
Map customer journey
Develop listening points in journey (e.g. usage, satisfaction, issue resolution, etc.)
Standardize interventions for each point in journey
Define segmentation of customer base and varying stages
Identify opportunities for continuous improvement
Learn from industry best practices
o Manage Customer Success Activities
Onboarding
Training
Professional Services
Customer Support
Customer Success Management
Renewals
Cross-sell/Up-sell
Customer Marketing and Advocacy
o Lead World-Class Customer Success Team
Recruit experienced leaders for each functional role
Attract high potential individual contributors into team
Create efficient and comprehensive employee onboarding program
Encourage continuous learning within team
o Enhance Effectiveness and Efficiency Through Technology
Support systems
Salesforce dashboards
Customer marketing software
Reference and advocacy solutions
o Inspire Customer Success Across Company
Create company-wide culture of Customer Success
Align with Marketing Team to enhance marketing efforts for existing clients
Align with Product Team around drive customer-focused product development
Align with Sales to target clients with high retention characteristics
Align with Finance around measurement and retention
Align with Executive Team around key metrics and objectives
Drive company-wide definition of ideal customer
Create company-wide customer feedback loop
Required Skills & Experience:
o 5+ years' experience in leading customer-facing organizations
o Strong knowledge of CRM tools and services
o Demonstrated people management competencies: accountability for results
o Ability to manage influence through persuasion, negotiation, and consensus building
o Ideally combined background of post-sale and service delivery experience
o Strong empathy for customers AND passion for revenue and growth
o Deep understanding of value drivers in recurring revenue business models
o Analytical and process-oriented mindset
o Demonstrated desire for continuous learning and improvement
o Enthusiastic and creative leader with the ability to inspire others
o Excellent communication and presentation skills
o Relevant Bachelor's degree; preference for computer science or related degrees
o Paid search management experience a plus
About the company
Google Premier SMB Partner, develops search marketing software, provides managed PPC advertising services, and shares online marketing advice through our blog. Founded in 2007, we've evolved from being a keyword software tool developer to a destination for paid search marketing expertise. The platform lives in the cloud, delivering customer requests on-demand and quickly adapting to changes in the industry with new customer requested features.
________________________________________
**Customer Support Engineer I $30-40K**
Lexington, MA
We're passionate about healthcare IT. Our software and services remove barriers to allow doctors and nurses to benefit from technology advances and work the way they want to — more efficiently, collaboratively and intelligently. The result: better focus on patient care. Our customers consider us to be a long-term strategic partner with the expertise to help them improve provider productivity so they can better focus on patient care. We're helping change healthcare for the better — and the industry is taking notice. Would you like to join a fast-growing company that's making a difference? Join us!
Min. experience: 2 years
Visa status: US Citizen
Company size: 201-500
Job Description
Provides technical support covering the full life-cycle of products to external customers, partners and employees. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
Communication Skills
o Good standard of verbal and written English and a professional telephone manner
o Has ability to assess each customer's technical knowledge level
o Can convey technical information at appropriate level for audience
o Has good interpersonal skills to interface with customers and co-workers at different levels of seniority.
o Can empathize, advocate for, and maintain positive relationships with customers
o Additional written and spoken languages (Spanish, Portuguese, European language(s) an advantage but not
essential.
Productivity / Efficiency
o Leverages individual and team knowledge and expertise, knowledgebase, documentation and other information sources to help solve problems
o Good time management skills and demonstrated ability to effectively prioritize own workload
o Able to troubleshoot, debug and reproduce customer scenarios
o Logical thinker with analytical and problem solving skills
o Learns rapidly through both formal and informal training
o Required to be flexible, detail-oriented and organized with the ability to multi-task
o Works toward becoming a recognized Subject Matter Expert in one or more products or features
Mentoring / Training
o Has a developing ability to create and deliver peer-level technical training
o Mentors fellow team members
Knowledge Management
o Searches for, references and utilizes, existing Knowledge articles
o Coaches peers on Knowledge base usage
o Creates reusable knowledge articles based on problem analysis and case resolution and contributes to ongoing Knowledge article maintenance
Escalation Management
o Applies appropriate sense of urgency and proactivity
o Recognizes the need for case re-prioritization and escalation based on customer and business impact
Case Management
o Use the Salesforce call tracking system to record all case details in timely manner
o Meets or exceeds individual and team targets & SLAs
o Close cases in the system in a timely manner once resolved/completed
o Ensure CRM data are kept up to date at all times
o Makes use of diagnostic tools to analyze and resolve customer issues
Additional Responsibilities
o Adhere to regular shifted hours, with additional coverage flexibility as required
o Provide scheduled After Hours coverage on a rotating basis.
o Occasional travel for onsite support, business meetings, training, conferences, etc., as required
o Works well independently and as part of a team with minimal supervision
o Respects and maintains customer and partner confidentiality
o Collaborates effectively across functions and departments
o Perform additional duties as required
Technical Knowledge, skills and experience
Required:
o Experience with troubleshooting software problems across multiple OS platforms: Microsoft Windows Embedded, XP, 7, 8, MS Windows Server Versions, Thin and zero computing architecture
o Performing log analysis and event correlation
o Knowledge of network protocols (TCP/IP, Service Ports, DNS, NTP)
o Understanding of Single Sign On concepts
o Understanding of user authentication concepts and administration – Passthrough authentication, RDS session management, Kerberos, Biometrics, time-based tokens, proximity cards, RADIUS
o General understanding / experience of Application and Desktop Virtualization, especially XenApp applications / desktops, Virtual XenDesktop delivery/administration, VMWare View delivery/administration
o Knowledge of Microsoft® Active Directory / User Management / LDAP concepts & experience
Desirable:
o Troubleshooting application level crashes and/or performance hangs
o Understanding of Software Delivery & Deployment methodologies
o Experience of Healthcare IT / EMR a plus
o Experience with troubleshooting hardware problems relative to authentication devices such as fingerprint readers, proximity & smartcards & associated readers, 2D/3D cameras
Education/Experience
o Minimum of 2+ years experience providing customer service/support (application or technical ideally)
o Must have Technical Degree or equivalent experience
o Industry certifications such as Microsoft, VMWare, Citrix desired but not essential
About the company
The healthcare industry today faces unprecedented challenges, including financial pressures, changing mandates and shifting regulatory requirements. With these factors added to their already complex operations, healthcare delivery organizations continue to turn partners to help them find ways to improve the quality, efficiency, and manageability of the care they deliver. We believe technology has the power to enhance care delivery. However, regulatory compliance and security requirements create barriers to efficiency and productivity. Technology can and must remove these barriers. Our innovative approach gives healthcare organizations unmatched abilities to simplify and secure user access, improve productivity, and ensure compliance – all while lowering their IT costs. We improve provider productivity for better focus on patient care through authentication, access management and secure communications solutions.
____________________________________________________________________________
**Maintenance & Support Renewals Specialist $30-40K**
Lexington, MA
We're passionate about healthcare IT. Our software and services remove barriers to allow doctors and nurses to benefit from technology advances and work the way they want to — more efficiently, collaboratively and intelligently. The result: better focus on patient care. Our customers consider us to be a long-term strategic partner with the expertise to help them improve provider productivity so they can better focus on patient care. We're helping change healthcare for the better — and the industry is taking notice. Would you like to join a fast-growing company that's making a difference? Join us!
Min. experience: 4 years
Visa status: US Citizen
Company size: 201-500
Job Description
We are a leading provider of authentication and access management solutions for the healthcare industry, is looking for aMaintenance & Support Renewals Specialist to join our growing team!
The M&S Renewal Specialist will interact with channel partners and directly with end-users to provide support renewal quotes for assigned accounts to ensure the highest possible renewal rates for our recurring revenue. Ensure that the renewal process is included in the signature experience we provide to our customers.
Duties and Responsibilities
o Deliver direct and indirect M&S Renewals results according to annual financial and booking plan
o Report monthly on M&S renewal pipeline, forecast, bookings, and activity metrics
o Maintain detailed notes, quote, and relevant information on each maintenance support renewal account within
SFDC
o Ensure that M&S Renewals are VSOE compliant and participate closely with Finance to ensure compliance and to participate in regular VSOE studies to establish and confirm VSOE
o Raise awareness regarding trends in customer defection and work cross-functionally to resolve issues related to potential non-renewals.
o Handle license and maintenance alignments as needed
o Other duties as required
Qualifications
o Bachelor's degree in Business, Finance, Marketing, or a closely related field or relevant experience
o 4+ years supporting field sales organizations and/or Channel Partners in providing renewal quotes for maintenance support
o Understanding of fair value and experience with VSOE analysis
o Track Record of analytical capability in a high performance environment
o High attention to detail and proven organization and administration skills
o Ability to manage multiple projects and work assignments from a variety of staff and directors
o Ability to accomplish projects with little supervision
o Proficient using the latest versions of Microsoft Office products
o Knowledge of SalesForce.com and integrated quoting software (Apttus) a plus
About the company
The healthcare industry today faces unprecedented challenges, including financial pressures, changing mandates and shifting regulatory requirements. With these factors added to their already complex operations, healthcare delivery organizations continue to turn partners to help them find ways to improve the quality, efficiency, and manageability of the care they deliver. We believe technology has the power to enhance care delivery. However, regulatory compliance and security requirements create barriers to efficiency and productivity. Technology can and must remove these barriers. Our innovative approach gives healthcare organizations unmatched abilities to simplify and secure user access, improve productivity, and ensure compliance – all while lowering their IT costs. We improve provider productivity for better focus on patient care through authentication, access management and secure communications solutions.
______________________________________________________________________
**Sr Specialist, CARE Instructional Design $40-50K**
Lexington, MA
There's nothing old-fashioned about our North American hub in historic Lexington, Massachusetts. Our bright, open work space and telepresence conference rooms regularly bring cross-functional teams of employees with diverse backgrounds and expertise "face to face." Together we form a dynamic, energetic group that takes challenge and driving impact to a seriously fun level. Thanks to our success to date and to our continued ambitions, we offer our marketing, technology and analytics specialists, along with teams in human resources, legal and finance, some of the best growth opportunities around, earning us the title as one of the "Best Places to Work" in the Boston area.
Min. experience: 5 years
Visa status: US Citizen
Company size: 5,001-10,000
Job Description
The Senior Specialist, CARE Instructional Design creates and implements training curricula for product, customer service, systems, sales, and soft skills to support the individual and organizational performance of CARE (Customer Advocacy Relationship and Engagement) leadership personnel, and their direct reports, in multi-channel contact centers (email, phone, chat, social media and self-service) worldwide. The training curriculum modules, courses and programs are designed to support the our guiding principles, and our vision of world-class customer service. The ideal candidate is detail-oriented, and able to multi-task in a fast-paced environment. This individual must be a self-starter who works independently to devise and quickly execute creative and individualized solutions. This position reports to the Manager of Global CARE Instructional Design Services.
Your role will involve:
o Plan, Design, Develop, Implement and Evaluate training modules and supporting materials incorporating theories of adult learning, interactive training techniques, assessment and practical exercises that balance the training needs of the intended audience with the business objectives and priorities
o Devise methods to assess internal and external customer satisfaction in order to design training to meet needs as identified and improve results
o Develop and implement Train the Trainer sessions to support the delivery of the training programs at the contact centers
o Measure training effectiveness and impact and take appropriate action to support the goals and needs of CARE leadership teams and their direct reports
o Collaborate with CARE functions to identify and analyze people, systems and processes to determine the best way to improve individual and group performance
o Interact with other departments to develop and maintain knowledge of systems, products and procedures
o Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers
o Take responsibility for maintaining knowledge and resources regarding company initiatives and professional trends within the industry
o Adhere to, support and administer both company and CARE policies and procedures as defined
o Perform training delivery and training needs analysis as required
In return, you will bring:
o Bachelor's degree in related field required; fluent in French and/or German a plus
o 5+ years of demonstrated competency in customer service, sales, training and/or instructional documentation and design
o Familiar with Kirkpatrick levels of evaluation and Bloom's taxonomy
o Demonstrated knowledge of the ADDIE design model, including theories of adult learning as applied to training development is required
o Demonstrated knowledge of instructional design tools such as Captivate, Camtasia, and/or Articulate Storyline a plus
o Working knowledge of MS Office and WebEx or other online meeting tools is required
o Must be able to juggle multiple changing priorities efficiently, effectively, and with a positive attitude
o Must have the ability to solve problems independently
o Understanding of SCORM and its relationship to eLearning content and Learning Management Systems a plus
o Proven ability to write clearly and concisely and to design document sales, technical and soft skills training that incorporates adult learning theories and interactive training techniques and measurement with examples required
o Communicates to internal and external customers, partners, vendors and associates in a clear and concise manner and models professional behavior at all times
o Able to commit to a flexible work schedule that may include evenings, weekends and holidays
o International travel necessary, approximately 25%
About the company
We empower millions of business owners worldwide to market themselves professionally. Our wide range of quality products and affordable prices, along with design tools suited to every skill level and need, mean everyone can create the customized materials they need to get their message across. And it all started the way most businesses do, with one entrepreneur's ambitious goal.
____________________________________________________________
**Member Service Representative (5-9p shift) $40-50K**
**We have several part time and full time shifts available!**
Framingham, MA
General office environment in which work is usually performed in a sitting position and may require stooping, kneeling, reaching, lifting and carrying during the course of the work shift. Maybe required to lift up to 5 lbs. during the course of the work shift. Will travel to customer sites approximately 20% of the time.
Min. experience: 1 years
Visa status: US Citizen
Company size: 201-500
Job Description
Member Service Representative is responsible to make our programs come alive for our clients. WE are committed to providing quality programs to the employees of our client companies. This position is the "our voice" and will be the first point of contact for many members in the program. Using their knowledge of products and services as well as great customer service skills, Member Service Representative will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Job Duties:
o Member Service Representatives must have outstanding interpersonal skills to understand customers' inquiries or complaints and deal effectively with callers who may be frustrated or angry
o Member Service Representatives are responsible for handling incoming calls from members and clients regarding a variety of requests
o Demonstrate and maintain professional oral and written communication with customers, co-workers and other staff
o Ability to navigate multiple databases simultaneously for member research and resolution
o Answer questions about client and product design as well as our involvement with members overall wellbeing
o Assist members with any technical issues related to website or products and escalate issues to as necessary
o Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
o Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
o Identify, research, and resolve customer issues using our databases
o Follow-up on customer inquiries not immediately resolved
o Accept repetitive work tasks performed in a confined work area
o Consistently meet established performance and quality standards
o Maintain thorough knowledge of systems so that information can be researched and proper information is given to members
o Learn and retain a thorough working knowledge of all existing and new products and services
o Ability to work from home as business needs dictate
Required Education, Training, Knowledge and Experience
o High school diploma or equivalent required
o Some University or Post-secondary Education preferred
o Must have at least one year customer service experience in an office environment
o Familiar with cloud based contact center software desirable
o Excellent written and verbal communication skills
o Strong personal computer usage and Internet proficiency skills
o Ability to type 30 wpm minimum with accuracy
Core Skills, Competencies, and Characteristics
o Must adhere to defined schedule
o Must be flexible with schedule as business needs dictate
o Ability to listen attentively and to use information provided to assist members specific needs
o Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
o Strong customer service, analytic and decision making skills
o Must be able to learn quickly in a fast paced environment
o Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
o Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
o Ability to learn and navigate new software quickly
About the company
We design technology that cultivates good lifestyle habits for your employees. Configured to complement your culture, our technology, and the overall well-being experience we deliver, drives superior outcomes for your people and your business. One of the world's most recognized and respected brands – is known for creating unrivaled consumer experiences. Conceived in 1970, the brand believes in insatiable curiosity, smart disruption, heartfelt service, and delightful experiences. We drive more meaningful habits, for more employees, than anyone else. And we're proud to say we're changing lives.
____________________________________________________________________
**Member Service Representative $40-50K**
Framingham, MA
General office environment in which work is usually performed in a sitting position and may require stooping, kneeling, reaching, lifting and carrying during the course of the work shift. Maybe required to lift up to 5 lbs. during the course of the work shift. Will travel to customer sites approximately 20% of the time.
Min. experience: 1 years
Visa status: US Citizen
Company size: 201-500
Job Description
Member Service Representative is responsible to make our programs come alive for our clients. WE are committed to providing quality programs to the employees of our client companies. This position is the "our voice" and will be the first point of contact for many members in the program. Using their knowledge of products and services as well as great customer service skills, Member Service Representative will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Job Duties:
o Member Service Representatives must have outstanding interpersonal skills to understand customers' inquiries or complaints and deal effectively with callers who may be frustrated or angry
o Member Service Representatives are responsible for handling incoming calls from members and clients regarding a variety of requests
o Demonstrate and maintain professional oral and written communication with customers, co-workers and other staff
o Ability to navigate multiple databases simultaneously for member research and resolution
o Answer questions about client and product design as well as our involvement with members overall wellbeing
o Assist members with any technical issues related to website or products and escalate issues to as necessary
o Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
o Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
o Identify, research, and resolve customer issues using our databases
o Follow-up on customer inquiries not immediately resolved
o Accept repetitive work tasks performed in a confined work area
o Consistently meet established performance and quality standards
o Maintain thorough knowledge of systems so that information can be researched and proper information is given to members
o Learn and retain a thorough working knowledge of all existing and new products and services
o Ability to work from home as business needs dictate
Required Education, Training, Knowledge and Experience
o High school diploma or equivalent required
o Some University or Post-secondary Education preferred
o Must have at least one year customer service experience in an office environment
o Familiar with cloud based contact center software desirable
o Excellent written and verbal communication skills
o Strong personal computer usage and Internet proficiency skills
o Ability to type 30 wpm minimum with accuracy
Core Skills, Competencies, and Characteristics
o Must adhere to defined schedule
o Must be flexible with schedule as business needs dictate
o Ability to listen attentively and to use information provided to assist members specific needs
o Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
o Strong customer service, analytic and decision making skills
o Must be able to learn quickly in a fast paced environment
o Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
o Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
o Ability to learn and navigate new software quickly
About the company
We design technology that cultivates good lifestyle habits for your employees. Configured to complement your culture, our technology, and the overall well-being experience we deliver, drives superior outcomes for your people and your business. One of the world's most recognized and respected brands – is known for creating unrivaled consumer experiences. Conceived in 1970, the brand believes in insatiable curiosity, smart disruption, heartfelt service, and delightful experiences. We drive more meaningful habits, for more employees, than anyone else. And we're proud to say we're changing lives.
_____________________________________________________
**Administrative Associate III $30-40K**
Boston , MA
We're targeting some of the world's most devastating diseases in new and unconventional ways. Our work is difficult, but the results could have a profound impact on human health worldwide. This takes cutting-edge science, but also the right people. We take great pride in the culture we've fostered and people we've attracted to work with us. We are looking for passionate, innovative, fearless, and collaborative people to join our team. We believe that today's complex problems require a team with diverse academic training and experience. Are you interested in creating new possibilities in medicine to cure disease and improve people's lives? Do you thrive working in a fast-paced, team-based environment? What if every day you could work, dream, share and grow with a company, while contributing to the discovery of life-saving medicines? If you share this passion and want to make a difference by contributing to the discovery of life-saving medicines, then we may be the place for you.
Min. experience: 2 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
Position Responsibilities:
The Administrative Associate III provides high level administrative support to the Clinical Development team in an efficient, professional manner. Responsibilities include stabling work flow priority based on assessment of tasks and consideration of interdepartmental needs. The work is generally non-routine in nature, and is performed using individual discretion under minimal supervision. The Admin Associate III interacts with both internal and external contacts to coordinate the accomplishment of departmental business needs.
KEY RESPONSIBILITIES:
Advance those of the Admin Associate II to include the following:
• Prepares and processes departmental paperwork, including non-routine correspondence, complex presentations, and detailed reports requiring analysis of data
• Initiates administrative procedures for department
• Coordinates, schedules and manages travel, meetings, seminars series, speaking engagements and conferences for most senior members of department
• May track and distribute updated "time-off" schedules
• Handles details of a confidential and critical nature
• Reviews and edits departmental documents for grammar, style and formatting
• Ensures the accurate filing and tracking of all departmental documentation, including memos, correspondence, presentations and reports
• Prepares reports and statistics based on information compiled from various sources on a regular basis
• Prioritizes and manages manager's schedule to include conferences, speaking engagements, travel, and daily meetings
• Independently coordinates multiple on-going conferenced for departmental staff
• Plans, schedules and coordinates departmental off-site meetings and events
• Represents head of department and department staff to internal and external clients
• Regularly interacts with internal and external contacts to coordinate department/manager business needs
• May supervise other administrative staff
• Performs other duties as assigned
COMMUNICATIVE AND INTERPERSONAL SKILLS:
In addition to those of an Admin Associate II:
• Exercises independent judgment to optimize internal processes and procedures
• Demonstrates excellent communication, verbal and written, and interpersonal skills
• Demonstrates advances proficiency in Microsoft Office Suite
• Provides guidance to more junior administrative staff
• Displays ability to independently interpret policies and solve non-routine, complex issues
• Possesses thorough understanding of departmental and company policies and procedures
Position Qualifications:
· H.S. Diploma, A.A, A.S., and 2-5 years of work experience in an administrative role
· Bachelor's degree. and 1-3 years of work experience in an administrative role
About the company
We're a global biotechnology company that aims to discover, develop and commercialize innovative new medicines so people with serious diseases can lead better lives. Founded in 1989 in Cambridge, MA, We have research and development sites and commercial offices around the world in the United States, Canada, Europe and Australia.
_______________________________________________________________
**Associate Director & Corporate Counsel $50-70K**
Boston , MA
We're targeting some of the world's most devastating diseases in new and unconventional ways. Our work is difficult, but the results could have a profound impact on human health worldwide. This takes cutting-edge science, but also the right people. We take great pride in the culture we've fostered and people we've attracted to work with us. We are looking for passionate, innovative, fearless, and collaborative people to join our team. We believe that today's complex problems require a team with diverse academic training and experience. Are you interested in creating new possibilities in medicine to cure disease and improve people's lives? Do you thrive working in a fast-paced, team-based environment? What if every day you could work, dream, share and grow with a company, while contributing to the discovery of life-saving medicines? If you share this passion and want to make a difference by contributing to the discovery of life-saving medicines, then we may be the place for you.
Min. experience: 6 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
Position Responsibilities:
Associate Director & Corporate Counsel, Commercial Law
Reporting to the Senior Director and Assistant General Counsel, Commercial Law, this position will be responsible for providing guidance and legal support on commercial, healthcare and Canadian law issues.
Commercial Lawyer
-Provide legal support to one or more internal clients in the commercial organization
-Provide legal support to Canadian commercial business, including Market Access and Government Relations
-Serve as legal representative on one or more cross-functional review committees for promotional communications, either at a brand level or across brands
-Support corporate compliance matters for US and Canadian business
-Provide legal review of non-promotional external communications materials, including reimbursement submissions
-Draft, review and negotiate complex commercial contracts, including 3rd party vendor agreements, service agreements, consulting agreements, among others
-Supervise the work of paralegals in contract negotiation and legal research as needed
-Proactively prevent or minimize legal risk to the company, and help drive legal strategy to align with and achieve business strategic goals
-Serve as a business partner in support of key customer group(s) with minimal oversight and guidance from managing attorney
-Collaborate with IP, Medical Affairs, Compliance, Regulatory and other business groups to ensure robust and integrated client counseling
-Keep informed of new laws, regulations, and industry trends affecting the company, and assist with educating clients of changes in the legal and regulatory landscape
-Advise on fraud and abuse issues such as Anti-Kickback, False Claims, and compliance with OIG guidance
-Interact with and efficiently manage outside counsel
Position Qualifications:
Minimum Qualifications
o Law degree from a nationally recognized law school and current admission to the bar
o Minimum of 6-8 years' experience in legal practice (with a combination of large law firm and in-house experience strongly valued)
Preferred Qualifications
o Strong preference to candidates with experience in the bio/pharma life sciences department of a leading national law firm and an in-house commercial legal practice at a biotech or pharmaceutical company
o Strong working knowledge of laws, regulations, and industry guidance that affect the marketing of pharmaceutical products, including federal and state government price reporting laws, fraud and abuse and anti-kickback statutes, OIG and PhRMA guidelines, state marketing compliance laws, and anti-bribery laws.
o Exceptional written, verbal and presentation communication skills
o Effective interpersonal skills and strong ability to communicate in both verbal and written form with employees throughout the company
o Excellent organizational and planning skills and the capacity to simultaneously handle a variety of complex matters
o Some travel to Canada required
o Language Requirements: Must be fluent in English. Proficiency in French or Spanish a plus
About the company
We're a global biotechnology company that aims to discover, develop and commercialize innovative new medicines so people with serious diseases can lead better lives. Founded in 1989 in Cambridge, MA, we have research and development sites and commercial offices around the world in the United States, Canada, Europe and Australia.
________________________________________________________________________
**Middleware System Administrator $100-110K**
Norwell, MA
We believe in generating new ideas and making a positive impact on every organization we work with. Here, the most competent, qualified individuals come together and share their expertise to deliver best-in-class products and services to our customers. Our professionals work on interesting projects and with prestigious clients whose challenging demands allow them to acquire new skills, knowledge, and experience every day. You will work alongside the brightest enterprise application experts in their field – people who live and breathe their area of expertise. Our culture and client base will keep you constantly engaged and with the best skills to help build your career.
Min. experience: 3 years
Visa status: US Citizen
Company size: 201-500
Job Description
ROLE PURPOSE
o Support of Middleware applications as a member of Operations Team.
o Support of Storage and DB platforms as a member of Operations Team.
MAJOR ACCOUNTABILITIES
o Responsible for the maintenance and support of research computing systems.
o Support of research computing personnel in troubleshooting complex issues.
o Ensure proper adherence of global standards, policies regulatory compliance (GxP)
o Management of individual tasks or incidents through company ticketing system.
o Coordination with members of Engineering, Service Desk, and Service Managers
o Other duties as documented and defined.
KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS
o Ensure stable and well performing system environment.
o Apply professional competencies to administrate assigned system environment.
o Execute based on best practices.
JOB DIMENSION
o Member of a global team of 30+ Operations professionals
o Infrastructure deployed on all sites globally
EDUCATION / EXPERIENCE
o 5+ years of experience with Middleware systems (JBoss, WebLogic)
o 3+ years of experience with Microsoft Windows Server (2003-2012)
o 3+ years of experience with Linux (Redhat, CentOS)
o 3+ years of experience with virtualization (ESX a plus)
o 3+ years of experience in web-based solutions (IIS, Tomcat, etc.)
o 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues
o 3+ years of experience supporting Oracle, SQL and MySql databases
o Ability to read and understand system logs related to errors and events
o Ability to resolve application and system performance issues
o Understanding of networking concepts
o Support, service delivery and troubleshooting experience
o Understanding of database concepts
o Understanding of Identity and Access Management (IAM) solutions and Federation.
o Understanding of cloud-based solutions (Amazon Web Services, etc.)
o Experience with Microsoft SharePoint solutions a plus
o Experience with automation solutions such as Puppet or Chef a plus
o Understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)
About the company
We have helped more than 250 enterprise organizations unlock the business value from their IT investments. We specialize in Oracle Managed Services, Oracle EBS Managed Services, database managed services, cloud services, business analytics, and business intelligence. We provide a full suite of scalable and reliable managed application, cloud, infrastructure hosting, and consulting services to reduce costs, raise service levels, improve the customer experience, increase business agility, and accelerate innovation. Our partners include industry leaders such as Oracle, SAP, Microsoft, IBM, HP and EMC. We are an Oracle Platinum Partner, Oracle Accelerator Certified, a three time Oracle Titan Award Winner, Microsoft Certified Partner, HP Cloud Agile Partner, SAP Gold Partner, and a nine time Oracle Partner of the Year Winner.
______________________________________________________________________
**Control Center Operator $50-60K**
Bedford, MA
Use your skills and passion to build a career that makes you proud. Our reputation relies on providing technically sound, objective guidance to our government partners. It's not about increasing the bottom line. It's about helping our nation move forward. And it's been that way for more than 50 years. Through our FFRDCs, we've advanced the state of the art in such critical areas as GPS, air traffic control, mobile technologies, cybersecurity, and healthcare IT—to name just a few. We're proud of this record of teamwork and accomplishment.
Competitive pay and comprehensive benefits Retirement plan with generous company matching contributions Generous education compensation and extensive in-house training Health and wellness programs, including on-site fitness centers Outstanding laboratory facilities and IT infrastructure Company-sponsored technical conferences and symposia Commuter benefits, including convenient Metro service to our campus. A genuine commitment to work-life balance Learn more about our award-winning workplace.
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Key Functions : Operate Security Control Center computerized alarm and access control systems, personal computers, communication systems, computerized patrol tour and key control systems, automated public address system, and other security-related equipment. Accomplish detailed analysis, reporting, and documenting of incidents and occurrences. Perform special physical security projects and tasks. Maintain classified material and high value equipment accountability. Provide command, control, and communication support for both routine security events and emergencies. Serve as informational interface with the general public, military, employees, management, and security forces under both normal and emergency conditions.
Required Skills : High School diploma required with 3 or more years of experience in security field or related field. Applicant must possess excellent interpersonal skills and the ability to interact effectively with various customers within a fast-paced service-oriented organization. Strong written and oral communication skills are required. Applicant must be dependable, flexible, and accurate with assignments. Applicant must have a working knowledge of personal computer systems and contemporary software.
Preferred Qualifications : Bachelors degree in Criminal Justice. 6 years work experience in security related to central station operations and or dispatch centers preferred but not required. Experience working with alarm and access control systems and CCTV systems preferred. Proficiency in Microsoft Word, Excel, and PowerPoint strongly desired.
Minimum Education/ Experience : High school diploma or equivalent, plus 3 years of experience the equivalent in job-relevant work experience
About the company
Our roots began in the computer laboratories of the Massachusetts Institute of Technology (MIT) during World War II. Throughout the 1940s and early 1950s, MIT's scientists developed the first large-scale digital computer, dubbed Whirlwind I. A group of engineers working at MIT Lincoln Laboratory's Division 6 continued to expand its capabilities. When the Air Force needed a framework on which to build an advanced air-defense system, it chose Whirlwind I. In July 1958, we were chartered as a private, not-for-profit corporation to provide engineering and technical guidance for the federal government—with an initial focus on defense needs. Following the closure of Division 6, most of the research staff joined us to support the Air Force's air-defense mission. The new company took on the task of developing SAGE—the Semi-Automatic Ground Environment pioneering continental air-defense system. SAGE's complexity demanded an organization that could reach across traditional boundaries among the military, industry, and academia. Our role integrating SAGE's many elements established us as a leader in the new discipline of systems engineering. That was just the beginning. In the decades since, we've earned an international reputation for technical excellence and innovation for military and civil agencies. The company and our employees have received many awards recognizing our achievements in aviation, defense, cybersecurity, and much more. We're proud to have served the public interest for more than 50 years. We look forward to continuing to serve.
___________________________________________________________________
**Brand Campaign Manager $40-60K**
Newton, MA
Just as we've re-written the rules of IT media, our seasoned management team has re-written the rules of work based on a model that focuses on hiring the best and giving them tools and autonomy they need to succeed. Our management style and positive culture has earned us frequent spots on Boston Business Journal's list of the "Best Places to Work" in Massachusetts and The Boston Globe's list of "100 Top Places to Work." We are always looking to hire highly motivated individuals to join our team and excel within the organization. As our current management team can attest, we prefer to promote within and provide employees the opportunity to express new ideas, generate results and prosper among their peers. We offer competitive compensation and benefits, including medical and dental insurance, 401(k) with employer-matching contributions, fitness benefits and more. We also encourage employees to participate in our mentoring, community service and other social programs. Encourage Innovation. Recognize Accomplishments. We **enthusiastically reward performance with greater opportunity, compensation and recognition**. We are proud to say that some of our biggest successes, new media properties, offices, etc., were generated by entrepreneurial employees who took the initiative and produced outstanding results. There are no formal vacation or sick-day calendars – you manage your own schedule and are measured by your contribution to the company and the results you achieve. The flexible atmosphere encourages creativity and stimulates ideas and innovation – two of the keys to our undisputed success.
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
We're seeking a Brand Campaign Manager who will be responsible for managing digital advertising campaigns for us, including working with our clients to collect deliverables, organize campaign details and setup campaigns. As part of the Operations team, the successful candidate will have a proven track record for best in class customer service, is highly detail oriented, self-organized and proven at working under tight deadlines.
Essential Job Functions:
o Manage all aspects of online media advertising campaigns; including deliverables collection, campaign setup/implementation, campaign monitoring and reporting;
o Serve as the main point of contact for online advertising banner campaigns, providing exemplary customer service to our clients;
o Set up and confirm all creative media to ensure proper functionality, accurate placement, targeting and rotation;
o Monitor, optimize and report on performance of banner campaigns;
o Troubleshoot campaign delivery and technical issues with our customers, ad serving vendors, 3rd party technologies and internal departments;
o Provide exemplary customer service to our clients and sales teams;
o Support day-to-day operational issues of display advertising campaigns across the TechTarget network.
Knowledge, skill and abilities required:
o Bachelor's degree is required
o Proven record of providing exemplary customer service under tight deadlines,
o Ability to multi-task in a highly dynamic, fast-paced environment with strong attention to details.
o Excellent written and verbal skills with the ability to communicate effectively on the phone, in person and via e-mail;
o Self-starter with ability to take initiative
o Confident personality that can manage client relationships and quickly learn new technologies, applications and processes;
o Proficient in Microsoft Office programs, specifically Excel, Power Point & Word
o Experience in online media trafficking with an industry standard ad-serving vendor (DoubleClick for Publishers/DFP - a plus) preferred but not required.
o Working knowledge of programmatic solutions and vendors a plus
About the company
Our extensive network of online and social media redefines how technology marketers view and engage technology buyers based on their active projects, specific technical priorities and business needs. With more than 120 technology-specific websites and a wide selection of custom advertising, branding, and lead generation solutions, we deliver unparalleled reach and innovative opportunities to drive technology marketing success around the world.
_______________________________________________________________
**Associate Contract Administrator $40-50K**
Newton, MA
Just as we've re-written the rules of IT media, our seasoned management team has re-written the rules of work based on a model that focuses on hiring the best and giving them tools and autonomy they need to succeed. Our management style and positive culture has earned us frequent spots on Boston Business Journal's list of the "Best Places to Work" in Massachusetts and The Boston Globe's list of "100 Top Places to Work." We are always looking to hire highly motivated individuals to join our team and excel within the organization. As our current management team can attest, we prefer to promote within and provide employees the opportunity to express new ideas, generate results and prosper among their peers. We offer competitive compensation and benefits, including medical and dental insurance, 401(k) with employer-matching contributions, fitness benefits and more. We also encourage employees to participate in our mentoring, community service and other social programs. Encourage Innovation. Recognize Accomplishments. We **enthusiastically reward performance with greater opportunity, compensation and recognition**. We are proud to say that some of our biggest successes, new media properties, offices, etc., were generated by entrepreneurial employees who took the initiative and produced outstanding results. There are no formal vacation or sick-day calendars – you manage your own schedule and are measured by your contribution to the company and the results you achieve. The flexible atmosphere encourages creativity and stimulates ideas and innovation – two of the keys to our undisputed success.
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
We are seeking an Associate Contract Administrator (ACA) who will be responsible for creating all client contracts distributed by sales force. The ACA will interface not only with members of the Contract Management Team but also other departments including Sales, Finance and Legal to assure that all contracts meet Company standards. This includes the coordination of data from multiple sources, striving to create the most accurate contract to reflect the sales rep's proposal. The ideal candidate has strong communication skills and is self-driven, detail-oriented, and can multi-task in a fast-paced environment.
Essential job functions:
Knowledge, skills and abilities required:
o Generate IOs that are compliant with corporate policies, standards and procedures;
o Ability to translate orders from sales-focused language into programs that can be operationalized against. Ability to develop a thorough understanding of:
§ Product and Package offerings
§ Revenue Allocation Rules
§ Tiered Rate card concepts
§ Revenue Recognition Guidelines
§ Ability to identify exceptions to corporate standards and work with the appropriate parties for approval.
§ Facilitate contract updates throughout the order lifecycle; and,
§ Generate internal contract alert
o Bachelor's degree required;
o Extremely reliable – team player;
o A focus on process and standardization;
o Strong organizational skills;
o Possesses a sense of urgency as well as the ability to multi-task and prioritize;
o Detail-oriented, reliable and able to succeed with limited supervision;
o Accurate data entry skills, problem solving ability and the ability to demonstrate initiative and work independently;
o Ability to communicate effectively with people across the company: with a focus on both oral and written communication;
o Familiar with Microsoft Office, specifically Outlook and Word, along with web applications; and,
o Flexible and willing to take on new responsibilities as business requires
About the company
Our extensive network of online and social media redefines how technology marketers view and engage technology buyers based on their active projects, specific technical priorities and business needs. With more than 120 technology-specific websites and a wide selection of custom advertising, branding, and lead generation solutions, we deliver unparalleled reach and innovative opportunities to drive technology marketing success around the world.
____________________________________________________________________
**Campaign Manager, East $50-60K**
Newton, MA
Just as we've re-written the rules of IT media, our seasoned management team has re-written the rules of work based on a model that focuses on hiring the best and giving them tools and autonomy they need to succeed. Our management style and positive culture has earned us frequent spots on Boston Business Journal's list of the "Best Places to Work" in Massachusetts and The Boston Globe's list of "100 Top Places to Work." We are always looking to hire highly motivated individuals to join our team and excel within the organization. As our current management team can attest, we prefer to promote within and provide employees the opportunity to express new ideas, generate results and prosper among their peers. We offer competitive compensation and benefits, including medical and dental insurance, 401(k) with employer-matching contributions, fitness benefits and more. We also encourage employees to participate in our mentoring, community service and other social programs. Encourage Innovation. Recognize Accomplishments. We **enthusiastically reward performance with greater opportunity, compensation and recognition**. We are proud to say that some of our biggest successes, new media properties, offices, etc., were generated by entrepreneurial employees who took the initiative and produced outstanding results. There are no formal vacation or sick-day calendars – you manage your own schedule and are measured by your contribution to the company and the results you achieve. The flexible atmosphere encourages creativity and stimulates ideas and innovation – two of the keys to our undisputed success.
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
We are seeking a Campaign Manager, Demand (CM) who will be a key member of the Operations Team. The CM is primarily responsible for supporting Sales in managing all lead generation and qualified opportunity campaigns from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the receipt of online media deliverables, scheduling inventory and managing the campaign and all the reporting. The CM works with each internal department and/or individual involved in coordinating the execution of a campaign. The CM will also help in highlighting program performance with the delivery of reporting. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.
Essential Job Functions:
o Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for Online lead generation programs
o Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
o Communicate daily with the Sales team, Client Consulting, Product Management, Trafficking and Senior Management with regard to campaign status, performance and execution;
o Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
o Provide order status and performance reports to Sales Reps; and,
o Work closely with Finance to ensure proper revenue recognition on a weekly basis. This includes preparing Change Orders for both Operations and Finance.
Knowledge, skills and abilities required:
o Experience working as a Customer Service Representative or Sales Administrator;
o Excellent oral and written communication skills;
o Strong organizational skills;
o Extremely reliable - team player;
o Professional phone skills;
o Must have the ability to handle multiple deadlines, phone calls and projects;
o Must be fast thinker and be able to make decisions quickly;
o Computer Application literate;
o B.A. or B.S. degree required;
o Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
o Accurate data entry skills, problem solving ability and the ability to work independently.
About the company
Our extensive network of online and social media redefines how technology marketers view and engage technology buyers based on their active projects, specific technical priorities and business needs. With more than 120 technology-specific websites and a wide selection of custom advertising, branding, and lead generation solutions, we deliver unparalleled reach and innovative opportunities to drive technology marketing success around the world.
**Project Manager $90-100K**
Boston, MA
Fun. Inclusive. Entrepreneurial. Life is a little different here, and our employees feel the difference; we're recognized as a Best Place to Work year after year. You define your career path. We give you the tools to do it, from training and mentorship to professional development resources and sabbaticals. We work hard, recognize achievements, and celebrate our successes (often in legendary fashion).
Min. experience: 5 years
Visa status: US Citizen
Company size: 11-50
Job Description
We are seeking an experienced Project Manager with a strong consulting background to join its dynamic team. Successful candidates should demonstrate leadership and flexibility, as well as the ability to build rapport with clients, team members, managers, and senior executives. The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, and escalate projects when appropriate.
Our Project Managers work across multiple disciplines and industries, and must be able to understand their clients' businesses and build credibility quickly. Typical project areas include: leading process or system improvements; custom and packaged system development and implementation; vendor selection; product definition, development, and launch; custom development; and web enablement.
Responsibilities
o Understand the client's business to design effective processes, organizations, and change and learning programs to drive real business benefits
o Create and execute improvement plans adapted to the client environment
o Mentor clients, work on projects independently, participate as a team member, or lead teams of less experienced consultants and/or clients to successful project delivery
o Work in multiple disciplines across industries and build client knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to several months)
o Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
o Support the execution of plans by employee-facing managers and business leaders
o Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
o Outstanding verbal and written communication skills with audiences of all levels
o Ability to proactively manage risk and influence others
o Ability to develop a change leadership strategy based on situational awareness of changes and the groups impacted
§ Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
Qualifications
o 5+ years of experience leading projects in a consulting environment; must have experience leading projects consisting of 5 or more people, or projects over 10,000 man hours or $500,00 in budget
o Training in a formal process, organization, change and/or learning improvement methodology at an enterprise-level client or employer
o Highly competent with Microsoft Office Suite and Microsoft Project
o A history of mentoring and or teaching others to use process, organization, change, and/or learning improvement methodologies
o Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes
o Identify resistance and performance gaps, and work to develop and implement corrective actions
o Work with project teams to integrate change management activities into overall project plans
o Work with communication, training, HR, and OD specialists in the formulation of particular plans and activities to support project implementation
Key Skills
o Adaptable self-starter who is skilled at creating structure in ambiguous environments
o Strong logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects
About the company
Of all the things that make us unique, our people are at the top of the list. They're seasoned consultants with deep expertise in their chosen fields who genuinely care about making a difference in our clients' businesses, and the communities they live in. And there's something else—they smile. One of our clients once said that he can recognize our consultants because they're the ones in the room who are smiling. As we've grown to 3,000+ consultants in 16 offices across the U.S. and London, we've kept our focus on enabling our people to do exactly that.
**Organizational Effectiveness Consultant $90-100K**
Boston, MA
Fun. Inclusive. Entrepreneurial. Life is a little different here, and our employees feel the difference; we're recognized as a Best Place to Work year after year. You define your career path. We give you the tools to do it, from training and mentorship to professional development resources and sabbaticals. We work hard, recognize achievements, and celebrate our successes (often in legendary fashion).
Min. experience: 5 years
Visa status: US Citizen
Company size: 11-50
Job Description
Our Organizational Effectiveness Practice enables companies to get the most business value from their processes, technologies, and people. Our consultants are experienced business architects and change practitioners that bring the right solutions to each project. The ideal candidate for this role will be a strong leader with over 5 years of related work experience.
Responsibilities
o Understand the client's business to design effective processes, organizations, and change and learning programs to drive real business benefits
o Create and execute improvement plans adapted to the client environment
o Mentor clients, work on projects independently, participate as a team member, or lead teams of less experienced consultants and/or clients to successful project delivery
o Work in multiple disciplines across industries and build client knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to several months)
o Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
o Support the execution of plans by employee-facing managers and business leaders
o Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes
o Identify resistance and performance gaps, and work to develop and implement corrective actions
o Work with project teams to integrate change management activities into overall project plans
o Work with communication, training, HR, and OD specialists in the formulation of particular plans and activities to support project implementation
Qualifications
o 5+ years of process, organization, change and/or learning improvement experience leading enterprise-level process improvement projects
o Training in a formal process, organization, change and/or learning improvement methodology at an enterprise-level client or employer, including: project definition, process measurement, analysis, and implementation (including benefits-realization plans)
o Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
o A history of mentoring and or teaching others to use process, organization, change, and/or learning improvement methodologies
o Outstanding communication skills with audiences of all levels
o Ability to apply a structured change leadership approach and methodology for the people-side change caused by projects and change efforts
o Ability to develop a change leadership strategy based on a situational awareness of changes and the groups impacted
o Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
o Ability to develop a set of actionable and targeted change leadership plans, including a communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan
About the company
Of all the things that make us unique, our people are at the top of the list. They're seasoned consultants with deep expertise in their chosen fields who genuinely care about making a difference in our clients' businesses, and the communities they live in. And there's something else—they smile. One of our clients once said that he can recognize our consultants because they're the ones in the room who are smiling. As we've grown to 3,000+ consultants in 16 offices across the U.S. and London, we've kept our focus on enabling our people to do exactly that.
__________________________________________________________________
**Office Manager $70-80K**
Boston, MA
Fun. Inclusive. Entrepreneurial. Life is a little different here, and our employees feel the difference; we're recognized as a Best Place to Work year after year. You define your career path. We give you the tools to do it, from training and mentorship to professional development resources and sabbaticals. We work hard, recognize achievements, and celebrate our successes (often in legendary fashion).
Min. experience: 3 years
Visa status: US Citizen
Company size: 11-50
Job Description
Our fast-paced, highly collaborative Operations team is seeking an Office Manager who will provide organizational and administrative support to our office. The individual in this role will develop a strong working relationship with the Operations team and act as a liaison between the local office and Corporate Services teams. A successful candidate will be hands on and have the desire to help in all areas of operations.
Key Responsibilities
Office Operations
o Provide executive organizational support.
o Serve as a liaison between executives, business leaders and departments.
o Sales & Recruiting Operations support
o Facilities Management: Act as the liaison between all internal employees and landlords/ building management. Manage and act as the contact for all facilities maintenance.
o Maintain a clean, organized, fully-stocked office
§ Keep the kitchen clean and organized
§ Keep all common areas clean and organized
§ Stock all office and kitchen supplies
§ Keep all conference rooms organized and clean
§ Organize all packages and mail
§ Distribute all deliveries
o Assist with IT processes and procedures
§ Maintain and stock all Slalom gear items and gift cards
Administrative Skills
o Answer phones in a friendly and helpful manner.
o Greet candidates and guests.
o Perform day to day administrative duties such as scanning and filing.
o Assist with onboarding new hires and ensuring they feel welcome and have access to everything they need
Process Improvement
o Serve as liaison between office & corporate services – especially process & procedures (HR, Corporate Operations, Finance, IT)
o Working closely with the GM and/or key Slalom HQ team members to initiate, oversee and/or manage special projects that will make Slalom more successful.
o Collaboration with National Operations Team to implement national policies and procedures locally.
o Identifying and championing the needs and requests of the market to key HQ team members and initiative leads.
Event Planning
o Play an active role in planning and executing all events. Own entire event process-from date and venue selection, to logistics and attendees, to day of execution.
o Event Negotiation/Prep: Manage negotiations of venues, food and beverage, logistics etc. Manage timing of events (no overlaps) and help manage budget expectations
o Strategic Analysis of Event Budgets: Analyze/ use data to improve spending, budgeting, and execution of events. Create "event templates" (budget, planning, venue, theme, etc. examples) from data to help streamline events.
o Legal Administration: Work with Corporate on legal documents pertaining to events.
Competencies
o Strong organizational skills
o Strong work ethic
o Works well within a team environment and individually
o Works with a sense of urgency without sacrificing quality or accuracy
o Excellent business and employee customer service skills
o Maintains professional composure at all times
o Maintains energetic and positive attitude
o Ability to see no task as "too small", and complete it with a smile
Requirements
o College Degree or relevant work experience
o Excellent verbal and written skills in order to effectively communicate with all levels of the company
o Prior experience working in a fast-paced environment
o 40 hours/week with some flexibility on work schedule
Vibe Requirements
o Excited to get out of bed every day
o Thrive in a fast-paced environment
o Exhibit positive spirit
o Work with a sense of urgency without sacrificing quality or accuracy
o Enjoy attention to detail
About the company
Of all the things that make us unique, our people are at the top of the list. They're seasoned consultants with deep expertise in their chosen fields who genuinely care about making a difference in our clients' businesses, and the communities they live in. And there's something else—they smile. One of our clients once said that he can recognize our consultants because they're the ones in the room who are smiling. As we've grown to 3,000+ consultants in 16 offices across the U.S. and London, we've kept our focus on enabling our people to do exactly that.
_______________________________________________________________
**Customer Service Team Leader $40-50K**
Boston, MA
With a vision ahead of its time, we launched in 2000, and in 2006 was acquired by IAC, which owns other leading internet properties including Ask, Match, Vimeo, HomeAdvisor and Citysearch. We are one of the largest e-Commerce retailers, selling the most loved brands and sought-after styles of shoes, clothing, bags and accessories. We're ranked as one of the top e-tailers by Internet Retailer, and has enjoyed stellar annual growth since its inception. Joining our family means having the advantages of being part of a leading company in a well-established and growing industry, with the backing of a large parent company, yet still enjoying many of the benefits more typical of startup culture. You'll have the ability to quickly make an impact, influence key strategic decisions and create/change process. Plus, you'll grow your career in an environment that features an open-door management style, casual dress and smart co-workers who are passionate about success and growth. We see getting top talent into key roles as a critical objective that started in 2013 and is continuing this year as we set the stage for even stronger future growth.
Additional Compensation: Paid-time off, 401k, and other benefits available. Laid-back and fun environment. Excellent opportunities for advancement.Frequent gift card incentive giveaways!Generous employee discount!
Min. experience: 3 years
Visa status: US Citizen
Company size: 201-500
Job Description
We are looking for dynamic, charismatic customer service professionals with flexible availability. In this position you will handle a mix of incoming calls, emails and chats while providing world-class customer service every step of the way. Candidates should be able to handle a fast-paced environment which requires handling up to 100+ customer contacts per shift while deftly moving between channels.
Responsibilities:
o Ability to manage team of representatives, with direct accountability for the team's performance improvement.
o Lead by example in providing excellent customer service.
o Support representatives with any questions they may have.
o Observe representatives in real time and give instant feedback.
o Conduct coaching sessions, as required.
o Deliver corrective actions (i.e. warnings).
o Conduct monthly performance reviews.
o Handle escalations (calls, emails, other follow-ups).
o Answer calls and emails, as part of regular queue.
Requirements:
o Full time, 4pm-12am; one weekend shift required.
o Problem-solving skills.
o The ability to de-escalate a heated situation.
o A strong aptitude for working with people, mentoring and coaching representatives.
o The ability to inspire great performance.
o Be comfortable interacting with and managing associates with diverse backgrounds.
How success will be measured:
You will be evaluated on a weekly, monthly and yearly basis on the following criteria:
o Attendance - the key to helping our customers in a timely manner- perfect attendance is critical.
o Quality Assurance Score- 95% is the goal!
o Productivity- contacts/hour, pause time and other metrics.
o Attitude and behavior- Have a positive attitude and immerse yourself in our team!
__________________________________________________________________________
**Customer Service Representative $30-40K**
Boston, MA
With a vision ahead of its time, we launched in 2000, and in 2006 was acquired by IAC, which owns other leading internet properties including Ask, Match, Vimeo, HomeAdvisor and Citysearch. We are one of the largest e-Commerce retailers, selling the most loved brands and sought-after styles of shoes, clothing, bags and accessories. Joining our family means having the advantages of being part of a leading company in a well-established and growing industry, with the backing of a large parent company, yet still enjoying many of the benefits more typical of startup culture. You'll have the ability to quickly make an impact, influence key strategic decisions and create/change process. Plus, you'll grow your career in an environment that features an open-door management style, casual dress and smart co-workers who are passionate about success and growth.
Additional Compensation: Paid-time off, 401k, and other benefits available. Laid-back and fun environment. Excellent opportunities for advancement.Frequent gift card incentive giveaways!Generous employee discount!
Min. experience: 3 years
Visa status: US Citizen
Company size: 201-500
Job Description
We are looking for dynamic, charismatic customer service professionals with flexible availability. In this position you will handle a mix of incoming calls, emails and chats while providing world-class customer service every step of the way. Candidates should be able to handle a fast-paced environment which requires handling up to 100+ customer contacts per shift while deftly moving between channels.
Qualifications
o Proficiency with both the written and spoken word.
o Ability to wow customers with your personality and charisma!
o Availability and willingness to work either closing shifts (until midnight) or opening shifts (7am)
o Availability for on-call hours.
o Attention to detail.
o Willingness to take initiative and demonstrate follow-through on customer issues.
o Availability to attend training class during regular business hours.
o High school diploma required, some college preferred.
How success will be measured:
o You will be evaluated on a weekly, monthly and yearly basis on the following criteria-
§ Attendance- the key to helping our customers in a timely manner- perfect attendance is critical.
§ Quality Assurance Score- 90% is the goal!
§ Productivity- contacts/hour, pause time and other metrics.
§ Attitude and behavior- Have a positive attitude and immerse yourself in our team!
___________________________________________________________________
**Weatherization Crew Lead $40-50K**
Boston, MA
Named to the Inc. 500 List of fast-growing companies, the 2014 Global Cleantech 100 and a New England Clean Energy Council Employer of the Year, this is a great place to not just work but a company where you can build a green-collar career.
Work Information
Additional Compensation: Comprehensive benefit package including medical, dental, 401k, and paid vacation, Paid on-the-job training, All tools and equipment needed to complete insulation jobs, A career and company that you will be proud to represent
Min. experience: 1 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
We are looking for motivated, reliable people who take pride in doing high quality work. This is an excellent opportunity for someone with residential construction experience who is eager to learn a new field. We provide training and ongoing coaching to help you succeed and grow in the role.
While a typical work week will not exceed 5 days, Crew Leads should be available to work weekends (on a rotating schedule.)
What You'll Do
o Arrive by 6:30AM each day at our Dedham warehouse to load equipment and materials onto a company truck, and drive to that day's job site
o Prepare the job site, including lead safety
o Perform air sealing and insulation work as directed in attics, basements, and interior and exterior walls of houses; this can include standing on ladders, prying away siding, drilling holes, crawling and kneeling in tight spaces, and holding hoses while blowing insulation
o Thoroughly clean the job site and re-load the truck at the end of the day
o Take proper care of all equipment, tools and inventory used to complete jobs
o Provide direction, support, and training to your crew on an ongoing basis
o Serve as the main point of contact, and build rapport with customers
o Participate in all required training sessions and company meetings
o Assist as requested with planning and/or process improvements
o Perform other duties as assigned
What We're Looking For
Our ideal candidate is:
o Adaptable: you're flexible in ambiguous environments and you're able to solve problems creatively; we are a dynamic company and our processes and offerings are constantly evolving
o Professional: you maintain a positive attitude and image and you're able to represent Next Step Living in a professional manner
o Metric-Driven: you enjoy a little friendly competition and you thrive in a metric-driven environment; you foster a strong commitment to achieving goals and you consistently produce quality results
o A Team Player: you have a collaborative nature and you excel at building strong working relationships, both internally and externally
o Punctual: you consistently arrive to work and appointments on time
Qualifications: Must-Have
o 1 year of experience managing a crew of individuals that provides a service in a customers' homes
o **High School Diploma or equivalent is required**
o Residential construction or carpentry experience required
o Ability to work with hand and power tools and equipment
o Comfort with working in tight spaces or on ladders, as well as in working in adverse weather conditions (rain, wind, snow, sun etc.)
o Solid hand-eye coordination
o Must be comfortable with physical requirements, in addition to heights and confined spaces as required
o Must be available to work five days each week, with occasional weekend availability required
o Must have the availability to meet DOT requirements
o Must be able to pass a criminal background check and drug screen upon hire
o Must have a valid driver's license with at least three (3) year's clean driving record
Qualifications: Nice-to-Have
o College degree is preferred
o Hands-on weatherization or insulation work preferred
o Ability to speak, read, and write languages other than English is beneficial
Physical Requirements
To perform this job successfully, you must be able to perform each essential duty listed below:
o Operate service vehicles (light to medium trucks)
o Operate a variety of hand and power tools
o Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
o Frequently stand, walk, sit, use fingers, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, talk, and listen
___________________________________________________
**Weatherization & Insulation Technician $40-50K**
Boston, MA
Named to the Inc. 500 List of fast-growing companies, the 2014 Global Cleantech 100 and a New England Clean Energy Council Employer of the Year, we have a great place to not just work but a company where you can build a green-collar career.
Work Information
Additional Compensation: Comprehensive benefit package including medical, dental, 401k, and paid vacation, Opportunities for advancement and career development, All tools and equipment needed to complete insulation jobs, Use of a company vehicle while on the job
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
This is a rewarding opportunity to help homeowners reduce their carbon footprint and lower their utility bills. As Weatherization & Insulation Technician, you will perform air sealing and insulation jobs at homes throughout eastern Massachusetts. We are looking for reliable people who take pride in doing high quality work. For qualified candidates, we provide year-round work and the chance to step forward on a career path that can rapidly lead to greater responsibility and pay. This is an excellent opportunity for someone with residential construction experience who is eager to learn a new field.
Under the daily supervision of a Weatherization and Insulation Crew Lead, you will work as part of a 2 to 3 person crew performing air sealing and insulation jobs at homes throughout Eastern Massachusetts.
What You'll Do
o Arrive by 7:00 AM each day at our Dedham warehouse to load equipment and materials onto a company truck, and drive to that day's job site
o Prepare the job site, including lead safety
o Perform air sealing and insulation work as directed in attics, basements, and interior and exterior walls of houses; this can include standing on ladders, prying away siding, drilling holes, crawling and kneeling in tight spaces, and holding hoses while blowing insulation
o Thoroughly clean the job site and re-load the truck at the end of the day
o Take proper care of all equipment, tools and inventory used to complete jobs
o Serve as a positive contributing member of the team
o Perform other duties as assigned
What We're Looking For
Our ideal candidate is:
o Adaptable: you're flexible in ambiguous environments and you're able to solve problems creatively; we are a dynamic company and our processes and offerings are constantly evolving
o Professional: you maintain a positive attitude and image and you're able to represent Next Step Living in a professional manner
o Metric-Driven: you enjoy a little friendly competition and you thrive in a metric-driven environment; you foster a strong commitment to achieving goals and you consistently produce quality results
o A Team Player: you have a collaborative nature and you excel at building strong working relationships, both internally and externally
o Punctual: you consistently arrive to work and appointments on time
Qualifications: Must-Have
o Residential construction or carpentry experience required
o Ability to work with hand and power tools and equipment
o Comfort with working in tight spaces or on ladders, as well as in working in adverse weather conditions (rain, wind, snow, sun etc.)
o Solid hand-eye coordination
o Must be comfortable with physical requirements, in addition to heights and confined spaces as required
o Must be available to work five days each week, with occasional weekend availability required
o Must be able to pass a criminal background check and drug screen upon hire
o Must have a valid driver's license with at least three (3) year's clean driving record
Qualifications: Nice-to-Have
o **A High School Diploma or GED, with some additional education or experience related to building science or construction trades preferred**
o Hands-on weatherization or insulation work preferred
o Ability to speak, read, and write languages other than English is beneficial
Physical Requirements
To perform this job successfully, you must be able to perform each essential duty listed below:
o Operate service vehicles (light to medium trucks)
o Operate a variety of hand and power tools
o Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
o Frequently stand, walk, sit, use fingers, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, talk, and listen
____________________________________________________________________
**EDI Project Manager $80-100K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 2 years
Visa status: US Citizen
Company size: 51-200
Job Description
The EDI Project Manager is a liaison between our broker partners, carriers, and internal Services and EDI teams, and is responsible for the efficient management of EDI implementations and data integrity. This person must be adept at communicating with carriers, brokers, and cross-functionally within the company. The ideal candidate should be very detail-oriented and organized, with experience handling time-sensitive tasks and should be comfortable resolving issues over the phone and via email. The EDI Project Manager ensures that the quality standard of EDI implementations is met. A background in insurance or employee benefits and very strong communication skills are required for this role.
We will expect you...
o To drive the EDI connection implementation process from initiation, through data gathering, mapping, testing and deployment.
o To work with broker contacts, employers, carriers, and internal technical team members throughout the process to ensure timely and accurate go-lives
o To work with our Technical Operations Specialists to ensure portals are complete with high quality data
o To manage multiple EDI projects across teams simultaneously at various stages in an organized and efficient way
o To put your energy and passion into your work every day
o To think critically and be innovative about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
Desired Skills & Experience
o A background in insurance and benefits administration is required
o Strong communication skills required
o Project management experience preferred
o EDI (Electronic Data Interchange) experience preferred
o A good candidate will have a minimum of 2-4 years in an enterprise services delivery area, such as Health and Welfare, Compliance, Benefit Communications, or Benefits
o Must possess the ability to handle and prioritize multiple tasks in an organized manner
o Familiar with Google Drive products and cloud storage
o Must be computer/tech-savvy and have an interest in learning new technology
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
____________________________________________________________________
**Marketplace Coordinator $40-50K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Our Marketplace Coordinator will work closely with our Manager of Carrier & Vendor Relationships and Marketplace Specialist to generate quotes and proposals for our marketplace products. They will also help with marketplace product implementations. This is a client-facing role, which will include interaction with carrier and broker partners. The ideal candidate should have a background in insurance, such as experience working at a carrier or a benefits brokerage firm.
We will expect you...
o To read and interpret source materials (such as benefit summaries, schedules, SBCs, rate tables)
o To become an expert on all of our marketplace products (traditional benefits such as medical, dental, vision, as well as ancillary/voluntary products such as life insurance, STD and LTD, etc.)
o To generate product quotes and proposals
o To assist with setting up and maintaining our EDI connections to carriers
o To complete quality assurance tasks on your own work and work of others
o To put your energy and passion into your work every day
o To think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
o To come to our office in Boston, MA
Desired Skills & Experience
o Technical aptitude
o Data entry skills
o Strong attention to detail
o Insurance or benefits experience
o Must possess the ability to handle and prioritize multiple tasks in an organized manner
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
**Technical Analyst $70-80K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Our Technical Analysts will work closely with our Services and Product teams to ensure excellent data integrity in our client portals and marketplace products. This person should have strong data entry skills and be able to stay focused and productive on repeatable tasks. A candidate with insurance or benefits experience is preferred.
We will expect you...
o To read and interpret source materials (such as benefit summaries, schedules, SBCs, rate tables)
o To enter plan details by product into our platform
o To complete quality assurance tasks on your own work and work of others
o To put your energy and passion into your work every day
o To think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
o To come to our office in Boston, MA
Desired Skills & Experience
o Technical aptitude
o Data entry skills
o Strong attention to detail
o Ability to stay focused on repeatable tasks
o Insurance or benefits experience
o Must possess the ability to handle and prioritize multiple tasks in an organized manner
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
**Technical Operations Specialist $50-60K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Our Technical Operations Specialist will support the Services and Support teams by setting up and uploading information to our benefits portal, preparing enrollment forms for electronic processing, and support our Product team by reviewing product updates and maintaining accuracy in existing client portals. The ideal candidate should have experience working in an insurance carrier or agency setting, and should be very detailed-oriented and organized, with experience handling time-sensitive tasks and should be comfortable resolving issues over the phone and via email, as well as working closely with teammates on technical issues.
We will expect you...
o To have experience working in an insurance carrier or agency setting
o To put your energy and passion into your work every day
o To think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
o To come to our office in Boston, MA
Desired Skills & Experience
o A background in insurance
o Must possess the ability to handle and prioritize multiple tasks in an organized manner
o Familiar with Google Drive products and cloud storage
o Must be computer/tech-savvy and have an interest in learning new technology
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
**Customer Support Specialist - Late Shift $30-40K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
Our Customer Support Specialist will be the front line of support to our customers and partners in regards to our platform for benefits. The ideal candidate will be an exceptionally good communicator (written and verbal), have experience in a call center, or in user/client-facing roles, and will be fully invested in conveying our mission through every interaction with our customers. This person will be responsible for responding to inquires into Support via email and phone calls and will develop "How To" content for our knowledge base. This role reports to our Director of Training and Support and follows an alternative work schedule between the hours of 11:30am-9pm EST.
We will expect you...
o To respond timely (in support of our Service Level Agreement) to user inquiries into Support via e-mail and calls
o To troubleshoot and triage technical and navigational questions related to multiple versions of our platform
o To deliver a webcast/screen share session in an instance where detailed guidance is warranted
o To perform monthly reports to see trends of tickets received into Support and determine how to deduce future trends
o To develop and maintain "How To" manuals, guides and documentation based on incoming ticket trends
o To prioritize customer satisfaction as a key measure in all business and service needs
o To demonstrate the initiative to go beyond what is required in solving an issue and follow up to ensure customer happiness and success
o To demonstrate the resilience to handle a difficult situation while maintaining effectiveness and speed
o To provide input to our product team and training teams on opportunities for usability and training improvements
o To put your energy and passion into your work every day
o To think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
o To come to our office in Boston, MA
Desired Skills & Experience
o Professional and courteous listener and verbal/written communicator
o Experience anticipating customer needs and taking action to meet those needs
o High energy level; willingness to continually search for ways to improve processes that lead to and measure customer satisfaction
o History demonstrating behaviors that show the customer is the center of concern
o Insurance or benefits experience preferred
o Experience providing customers with support of a technical nature
o Ability to handle and prioritize multiple tasks in an organized manner
o Must possess the ability to handle and prioritize multiple tasks in an organized manner
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
**Technical Support Specialist $50-60K**
Boston, MA
Building our team is about more than just filling open positions. We take pride in maintaining a strong company culture, so that we're able to thrive in both our individual day-to-day work and as a coordinated group. If you're a hard-working, self-motivated individual passionate about making a difference in people's lives and solving the health care problem in America, this may be the perfect fit for you.
Work Information
Additional Compensation: Ordering in lunch, Healthy snacks, Open vacation, personal, and sick day policy, Gym reimbursement, Transit benefits, Located right next to the subway, Flexible working hours, All benefits covered 100%, Generous 401(k)
Min. experience: 3 years
Visa status: US Citizen
Company size: 51-200
Job Description
We're looking for a Technical Support Specialist to serve as a go-between between our Product and Services teams regarding customer issues with our product. Responsibilities will include investigating live customer issues, entering bugs for product issues, serving as the point of response for any customer blocks, following up on open issues to ensure that they are resolved and communicated to the appropriate parties, and writing support documentation. The ideal candidate will have some Quality Assurance experience, as well as experience in technical or customer support.
We will expect you...
o To work collaboratively between our Services and Product teams
o To investigate live customer issues within our product
o To enter bugs (with all supporting data) into our internal ticketing system
o To serve as a point of contact for any customer blocks
o To follow up in a timely manner to open issues
o To ensure issues are resolved and communicated to the appropriate parties
o To create and manage our internal support documentation
o To put your energy and passion into your work every day
o To think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
Desired Skills & Experience
o Experience in Quality Assurance
o Experience in technical or customer support/service is a plus
o Excellent written and verbal communication skills
o Extreme attention to detail
o Ability to stay organized, and build systems and processes to help with that
o Keen desire to solve problems, find solutions, and follow through on open items
About the company
We are an end-to-end operating system for benefits that includes a marketplace, a comprehensive benefits administration system, and a mobile platform where employees access everything benefits-related, navigate the healthcare system, and manage their health and wealth. We're on a mission to empower people to take charge of their health and benefits with a product that's simple and easy to use, and that unifies the entire experience for consumers and employers alike. We partner with organizations who have made us an integral part of their offering and go-to-market strategy, including benefits brokerage firms, insurance carriers, PEOs, third party administrators, and HCM software companies to serve employers nationwide.
**Technical Support Specialist $50-60K**
Natick, MA
We develop software that transforms the way engineers and scientists think and work. Whatever your job, your unique strengths will be fully engaged and you will be surrounded by incredible people.
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
This individual will be required to understand and perform all aspects of Technical Support related to the normal day-to-day requests of our customers regarding Installation and Licensing. In this position you will be supporting our customers via phone, email, and web.
The Technical Support Specialist must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include: troubleshooting and resolving customers' installation, configuration, and license management issues and explaining our licensing model. Project work will also be required.
This position will be interacting heavily with our Development, Customer Service, and Technical Support Groups by playing a key role in advising and implementing changes to our license model and installation process.
Hours for this position are 11am - 8pm.
Responsibilities
Technical Support - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently. Project related activities - Projects will be assigned based on individual's career objectives and departmental needs. They will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams and pursuing their career objectives. Teaming activities - After three months a person should be involved in facilitating team meetings. They must also have strengths in decision making, consensus building, conflict resolution, and problem solving on team related issues. This person should be providing input/feedback that defines solutions that are best for all. They should be able to step back from issues and look at the big picture without emotion or bias with the understanding that the impact of their decisions may be significant.
Minimum Qualifications
o A bachelor's degree is required.
o Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
o Visa sponsorship will not be provided for this position.
Additional Qualifications
o Bachelor's Degree in Computer Science, Information Technology, or related degree
o 6-12 months of IT/IS experience
o 1-3 years Customer Support or Technical Support experience
o Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
o Demonstrated problem solving skills
o Strong verbal and written communication skills
o Strong organizational skills
o Excellent judgment and decision making skills
o Follow through on tasks to completion
o Ability to identify and implement process and policy improvements
o Strong Customer Service Skills
About the company
We express who we are as an organization through our guiding principle, our mission, and our core values. Developed over time, each represents a philosophy or goal that is intrinsically important to the organization. Our guiding principle is "Do the Right Thing." This means doing what is best for our staff members, customers, business partners, and communities for the long term, and believing that "right" answers exist. It also means measuring our success, not merely in financial terms, but by how consistently we act according to this principle. Our mission and core values express what "doing the right thing" means in our day-to-day work. Our mission articulates our goals as a company and how we go about achieving them. Our core values set out the principles that define who we are and how we work together
______________________________________________________
**Installation and Licensing Technician $60-70K**
Natick, MA
We develop software that transforms the way engineers and scientists think and work. Whatever your job, your unique strengths will be fully engaged and you will be surrounded by incredible people.
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
This individual will be required to understand and perform all aspects of the Installation and Licensing Technician position related to the normal day-to-day requests of our customers. In this position you will be supporting our customers via phone, email, and web.
The Installation and Licensing Technician must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include: troubleshooting and resolving customers' installation, configuration and license management issues, and explaining our licensing model. Project work will also be required.
This position will be interacting heavily with our Development, Customer Service, and Technical Support Groups by playing a key role in advising and implementing changes to our license model and installation process.
**Hours for this position are 11am - 8pm**.
Responsibilities
1. Technical Support - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently.
2. Project related activities - Projects will be assigned based on individual's career objectives and departmental needs. They will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams and pursuing their career objectives.
3. Teaming activities - After three months a person should be involved in facilitating team meetings. They must also have strengths in decision making, consensus building, conflict resolution, and problem solving on team related issues. This person should be providing input/feedback that defines solutions that are best for all. They should be able to step back from issues and look at the big picture without emotion or bias with the understanding that the impact of their decisions may be significant.
Minimum Qualifications
o Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
o Visa sponsorship will not be provided for this position.
o A bachelor's degree is required.
Additional Qualifications
o Bachelors in IT or Computer Science
o 6-12 months of IT/IS experience
o 1-3 years CS or TS experience
o Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
o Demonstrated problem solving skills
o Strong verbal and written communication skills
o Strong organizational skills
o Excellent judgment and decision making skills
o Follow through on tasks to completion
o Ability to identify and implement process and policy improvements
o Strong Customer Service Skills
o Additional Language: Spanish
About the company
We express who we are as an organization through our guiding principle, our mission, and our core values. Developed over time, each represents a philosophy or goal that is intrinsically important to the organization. Our guiding principle is "Do the Right Thing." This means doing what is best for our staff members, customers, business partners, and communities for the long term, and believing that "right" answers exist. It also means measuring our success, not merely in financial terms, but by how consistently we act according to this principle. Our mission and core values express what "doing the right thing" means in our day-to-day work. Our mission articulates our goals as a company and how we go about achieving them. Our core values set out the principles that define who we are and how we work together.
**Customer Programs Manager $70-90K**
Boston, MA
One of the most recognizable names in IT, this Fortune 100 company had one DR goal: business continuity for their virtualized tier-1 applications such as SAP, Oracle and Microsoft SharePoint.
Additional Compensation: Competitive health plan, 401k, Opportunities for professional growth and promotion
Min. experience: 5 years
Visa status: US Citizen
Company size: 201-500
Job Description
We are at a very exciting time in the company development. This creates a dynamic and fun work environment. As a small and agile start-up, employees have the unique opportunity part of a team building the company from its early stage to becoming a great company. We offers the opportunity to work with exceptional individuals as part of a hot and promising start-up, backed by tier-1 VC funds.
We are offering an attractive compensation package consisting of base salary, bonus, equity participation and benefits to attract and retain individuals of the highest caliber.
Job Description
We're looking for an experienced Customer Programs Manager to run our global reference program and actively engage with our customers. You will cultivate and expand relationships with a portfolio of companies across multiple verticals. You will work with these customers to develop video, print and other customer testimonials to showcase the value proposition of our Virtual Replication. Additionally, this role will be managing customer-centric events such as user groups, meet-ups and other activities. The goal of these events is to further enhance the customer's experience by enabling them to network with their peers, exchange best practices and expand our customer reach.
o Responsible for day-to-day operation of global success story development, case study management, and video testimonials
o Ensure a deep understanding of our Virtual Replication to uncover the benefits and greater impact attributes of the solution as part of the customer content
o Create interesting customer stories and tease out the relevant details to increase readership
o Fulfill reference requests from sales, ensuring requests are spread out evenly over our reference database
o Quantify the impact on the customer's environment showing relevant cost savings, increased operational efficiencies
o Work with customers to present at events, on webinars and work with the customer on the content including abstracts and presentations
o Manage the INFLUITIVE community ensuring high engagement with customers and increase the referrals from our customers
o Manage customer events, such as user groups, meet-ups working with the local marketing team
Requirements
o Excellent communication skills, both written and verbal
o Excellent presentation skills and experience of public speaking engagements
o Experience of creating content and selling to global and European markets
o Highly organized with the ability to multi-task
o Experience of working with end users and partners to create effective content
o Existing knowledge of our software solution and competitors ideal
o Thorough understanding of the Virtualization and Disaster recovery market
o Cross-Team Collaboration, across disciplines and geographical locations
o Ability to work in an influence-driven and cross-functional environment
o 5 + years of industry experience, preferably in software and virtualization
o Bachelor's degree in marketing, communications, MBA preferred or relevant industry experience and technical certifications
o Influitive experience a plus
About the company
Our award winning solution provides enterprises with continuous data replication & recovery designed specifically for virtualized infrastructure and the cloud. We've built the industry's first hypervisor-based replication solution for tier-one applications, replacing traditional array-based BC/DR solutions that were not built to deal with the virtual paradigm.
___________________________________________________________________
**Customer Care Escalation Representative $60-70K**
Burlington, MA
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We've blended the disruptive innovation of a leading-edge technology company with the consumer focus of a socially conscious, premium coffee company. Our unique combination creates the ultimate beverage experience in every life we touch – from source to cup.
Min. experience: 1 years
Visa status: US Citizen
Company size: 5,001-10,000
Job Description
Are you interested in joining our Consumer Care department? We are a team devoted to the utmost satisfaction of our consumers. As a Consumer Service Escalation Representative you will be the liaison between us and its consumers. Daily tasks include responding to inbound phone calls and emails, taking orders, troubleshooting our products and problem solving. You will provide the high level of consumer service that we strives for; forming positive, lasting relationships with consumers.
What you will do:
Respond to consumer inquiries effectively and efficiently while upholding
o our Excellence in Service standards. This includes processing orders, educating consumers on our various products or services, and troubleshooting our products, services, or website all within the required timeframe.
o Investigate and resolve consumer issues. Offer alternative solutions where appropriate to resolve issue with the main objective of retaining customer's business and doing so with one call resolution.
o Follow-up with consumers to ensure the issue has been resolved to the consumer's satisfaction.
o Utilize a multitude of systems to gather, process, log and retrieve, and communicate information to perform or complete customer activity.
o Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained.
o Meet or exceed department goals related to service level metrics, quality of service and other department measures, KPI's and expectations.
o Maintain a balance between handle time, quality, and meeting customer demands. Work effectively under time constraints while maintaining a high accuracy level.
Qualifications
What you must have:
o Associates Degree or equivalent experience. Previous call center and/or customer service and/or retail, experience required.
o Excellent phone etiquette and customer interaction techniques. Strong interpersonal and persuasive skills in order to communicate with all levels of operation, organization and consumers.
o Excellent organization skills and follow through
o Ability to adapt to change and to think outside the box
o Patience and the ability to troubleshoot technical products
o Strong problem solving and complaint resolution skills
o Strong oral and written communication skills, including accurate grammar and business correspondence knowledge
o Ability to follow our policies and procedures.
About the company
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We are a personal beverage system company revolutionizing the beverage experience through the power of innovative technology and strategic brand partnerships. As a company founded on social responsibility, we are committed to using the power of business to brew a better world through our work to build resilient supply chains, sustainable products, thriving communities, and a water-secure world.
**Director Customer Care $110-130K**
Burlington, MA
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We've blended the disruptive innovation of a leading-edge technology company with the consumer focus of a socially conscious, premium coffee company. Our unique combination creates the ultimate beverage experience in every life we touch – from source to cup.
Min. experience: 10 years
Visa status: US Citizen
Company size: 5,001-10,000
Job Description
We are seeking a consumer-focused, passionate, and proven leader who possesses exceptional people management skills and strategic capabilities to lead our Consumer Care (B2C) function. The Director of Consumer Care will be based in our Burlington, MA office and will be responsible for the overall management of the Consumer Care team, across four U.S. locations. As the leader for this function, you would be accountable for: recruitment, training, and development of all direct Customer Service Representatives. In addition, you would be expected to collaborate with several cross-functional leaders to provide guidance and insight on product development, quality, web design, sales, and marketing programs.
What you will do:
•Provide direction, and support the development of the Managers and Supervisors.
•Own, develop and maintain all policies, procedures, templates, FAQ's, and manuals.
•Develop budgets and resourcing plans for the B2C group, adhering to budgetary controls.
•Define short and long-term operating strategies to support our organizational goals and objectives.
•Lead the establishment and process of setting annual goals, objectives, and performance for the team, ensuring timely attainment of set standards.
•Regularly oversee the performance of the 3PL to ensure a smooth operation of the two call centers located in Brunswick, GA and Melbourne, FL. Regularly monitor and ensure "Excellence in Customer Service" is continually met and complies with all quality standards.
•Be accessible on nights and weekends to support and react to any urgent issues that may arise
•Establish standards of the 3PL call forecast to meet the goals and stay within department budget.
•Partner with various functions and leaders within Sales, Marketing, IT, Finance, Distribution, HR, Legal, Product Planning, Engineering and Quality to achieve integrated operating goals.
•Interface with our management at all levels
•Communicate with leadership regularly to highlight any and all issues that are pertinent to the successful operation of the Consumer Care Department.
•Create a culture of ultimate Consumer Satisfaction (Consumer Focus)
Qualifications
What you must have:
•Bachelor's Degree in related field with 10+ years' experience leading a Customer Service team/call center.
•Commitment and passion to customer service excellence – "Consumer focused"
•Strong knowledge of Customer Service Technology
•Experience operating in a multi-channel consumer interaction environment
•Outstanding decision-making skills, characterized by rational judgment, common sense and acute intellect.
•Exceptional work ethic, commitment and determination; ability to thrive in a fast paced environment
•Strong financial and analytical skills; comfort and experience with information technology
•Proven ability to influence critical business decisions, typically in areas of sales and marketing
•Ability to travel domestically 15-20% of time
•Ability to follow our policies and procedures.
About the company
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We are a personal beverage system company revolutionizing the beverage experience through the power of innovative technology and strategic brand partnerships. As a company founded on social responsibility, we are committed to using the power of business to brew a better world through our work to build resilient supply chains, sustainable products, thriving communities, and a water-secure world.
____________________________________________________________________
**Associate Paralegal $50-60K**
Burlington, MA
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We've blended the disruptive innovation of a leading-edge technology company with the consumer focus of a socially conscious, premium coffee company. Our unique combination creates the ultimate beverage experience in every life we touch – from source to cup.
Min. experience: 1 years
Visa status: US Citizen
Company size: 5,001-10,000
Job Description
This position will support the IP legal team primarily on trademark matters. The responsibilities of the Associate Paralegal – Trademarks will include: primary responsibility for maintaining the trademark docketing database, reading and docketing all incoming mail, daily management of the trademark docket and ensuring all deadlines are met in a timely and accurate manner, preparing database reports, corresponding with foreign associates, filing electronic correspondence in the Legal Department's Document and Matter Management System. Additional duties may include: preparing and filing documents with the USPTO, preliminary trademark searching and investigations, packaging reviews, preparing powers of attorney, assignment, and name change recordation's, and other general support for the Company.
The Associate Paralegal – Trademarks will be expected to support the IP team and business stakeholders in the U.S. and globally on trademark matters, and to assist as requested with copyright, domain name, enforcement, and litigation matters, and to bring sound judgment and creative solutions to the table at all times. This position will work with a collaborative team including other paralegals, the Counsel – Trademarks, and the VP and AGC – Intellectual Property, and other members of the legal department and business teams. This is an entry-level paralegal position, ideal for someone with IP docketing experience who is looking for an opportunity to grow, and who will bring excellent judgment and a strong work ethic as part of a collaborative team.
What you will do:
o Maintain internal trademark database, trademark docket, and all related trademark and copyright electronic case files
o Review all incoming trademark mail from USPTO, TTAB, WIPO, and foreign associates and ensure all relevant deadlines are docketed in database
o Correspond with foreign law firms and instruct action in response to foreign deadlines
o Work proactively to ensure completed prosecution or opposition/cancellation matters are docketed accurately in database
o Run dockets and reports, and ensure all deadlines are met on a daily basis
o Prepare powers of attorney, assignments, and recordation's as needed
o Ability to prepare and file applications, responses, and related documents with the USPTO and TTAB
o Assist as needed with reviewing watch notices and docketing potential oppositions
o Assist with packaging review for compliance with Company brand guidelines and other legal requirements
o Assist as needed with research and investigations in support of trademark clearance and/or enforcement
o Strong work ethic and ability to think critically and make clear and well-reasoned decisions
o Excellent at issue-spotting
o Commitment to excellence – yours and others
o Personal and professional integrity of the highest order
o A team player that can work in a highly collaborative environment
o Ability to work independently to get the job done with a sense of urgency and attention to detail
o Ability to thrive in a fast-paced, rapidly growing company and fluid environment
o Thoughtful and creative problem-solver
o Likeable, confident (but not ego-driven), unflappable, with the ability and patience to develop relationships
o Excellent project management skills and commitment to seeing tasks through to completion
o High level of energy and enthusiasm
o A spirit of continuous improvement
Qualifications
What you must have:
o Bachelor's degree and/or paralegal certificate
o 1-3 years' experience with Trademark Docketing at a law firm and/or in a corporate legal department. High degree of familiarity and comfort with IP docketing practices, IP docketing databases (experience with Pattsy WAVE particularly relevant) and the USPTO website (note, candidates with only Patent Docketing experience will also be considered)
o Experience reviewing and docketing incoming mail, running dockets, managing deadlines, and creating database reports
o Strong familiarity with U.S. and foreign trademark prosecution practices, including USPTO ITU and use-based filings, Madrid/WIPO, and other foreign filing and prosecution procedures
o Experience with electronic document management and/or matter management systems, e-case files, or similar
o Familiarity with TESS, TEAS, TTABVue, and ESTTA interfaces
o Additional desired experience:
o Experience with Saegis or other trademark search databases to conduct trademark research and/or clearance searching
o Experience reviewing trademark watch notices, and evaluating likelihood of confusion
o Experience with U.S. trademark oppositions, cancellations, Canada Section 45 proceedings, and registration dispute proceedings in other jurisdictions
o Experience with brand enforcement and/or anti-counterfeiting issues
o Prior experience in the food, beverage, and/or CPG industries
About the company
We're reimagining how beverages can be created, personalized, and enjoyed, fresh-made in homes and workplaces. We are a personal beverage system company revolutionizing the beverage experience through the power of innovative technology and strategic brand partnerships. As a company founded on social responsibility, we are committed to using the power of business to brew a better world through our work to build resilient supply chains, sustainable products, thriving communities, and a water-secure world.
**Policy Processing Analyst $30-40K**
Peabody, MA
We were founded to bring innovative, specialized risk solutions to the energy industry. In order to be a pioneer, we've worked to create a corporate culture that promotes an entrepreneurial, responsible, and collegial mindset. Our employees' dedication to core values and stakeholders makes our continued growth and success possible." We are an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Background investigation is required for all incoming new hires and contingent staff. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process
Additional Compensation: Paid holiday, vacation, sick, and personal days, Fitness Club Reimbursement, Medical and dental insurance, 401K Retirement Plan, Life and disability insurance, Employee Assistance Program, Flex Hours, Health Care & Dependent Care Flexible Spending Plan
Min. experience: 3 years
Visa status: US Citizen
Company size: 11-50
Job Description
The position is to support the processing of all policy transactions using the companies Policy Issuance Software. The incumbent will be responsible for quality control of output.
Primary Job Responsibilities
o Data entry of policy information required for quoting and/or issuance of insurance policies covering multiple lines of business in our Duck Creek System.
o Quality control of Duck Creek system and resulting policies prior to releasing product and or policies to production or compliance as the case may be.
o Knowledge of state rating rules by line.
o Processing of manual reporting requirements for each state/Line of business and knowledge of same.
o Communication with Client Services and underwriting teams to insure correct issuance of policies.
o Required to gain knowledge of vendor software, such as Remote Connect and Sagitta, to enable research into product availability/rules/rates etc.
o Provide support for other departments as needed when approved by manager.
o Other duties as assigned by Manager.
Job Requirements
o Insurance product experience required
o Bachelors Degree preferred
o Excellent verbal and written communication skills
o High energy, self-starter
o Strong work ethic
o Collaborative team player
About the company
We are a leading provider of specialized insurance programs to targeted sectors of the energy industry in the United States & Canada. Our core insurance programs provide traditional property and casualty insurance coverage and related risk management services. Our specialized insurance risk management expertise in the energy sector enables us to provide differentiated safety, loss prevention and claims management services. We believe our suite of risk management solutions reduces the long-term loss costs of our policyholders and enhances their productivity over the long term. Our Alternative Energy Solutions Group provides innovative warranty coverages for alternative energy products and installations. These solutions are distributed through an exclusive network of independent insurance agents and brokers throughout the United States & Canada. Our 350+ Independent Insurance Agents entrust over 1,000 of their policyholders with one of our 11 different insurance programs. Our insurance products are underwritten by leading worldwide insurance companies that maintain the highest ratings of the various rating agencies, including AM Best.
___________________________________________________________________
**Director, Customer Care Engineering $90-120K**
Cambridge, MA
We believe in the experience and our standard is ultimate. That's the vision that drives every product we design. Every choice we make. Everything we do. Including the intent, design and purpose of our first-ever retail store.
Min. experience: 10 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We're a global team looking for the best talent - no matter where they are. This job has the option of working from either our Cambridge, MA or Santa Barbara, CA office. For the right individual, We will offer relocation reimbursement to either office.
One of the key strategic pillars within the Customer Care organization is focused on building a highly impactful Customer Care engineering team and capability. We are looking for a transformational and thought leader to assist us in advancing this capability.
What will you be doing ?
o Leading a group of highly experienced Customer Care and engineering professionals.
o Defining and implementing strategic initiatives aimed at establishing a new benchmark of Care through the anticipation and prevention of customer contacts.
o Engage with the Product Management and Development teams for remediation of the most highly impactful issues that affect our customers.
o Work tightly with peers to understand cross-functional dependencies, relevant insights, and closed loop feedback cycles.
o Develop a process to advance product capabilities that address high priority focus areas including supportability, trending, and isolated hotspots.
o Monitor, document, and communicate the progress of relevant projects and make adjustments as necessary to ensure successful completion.
o Provide actionable, in-depth analysis of escalated customer feedback to cross-functional stakeholders.
o Day-to-day management of the technical team of Tier 3 Customer Care Engineers.
Do you love…
o Engaging in a fast-paced environment?
o Being pushed to think, learn, and testing your comfort zone?
o Contributing at tactical and strategic levels?
Do you have…
o Professional experience with 10+ years' of relevant experience in a senior Customer Care or Engineering management role in the area of managing people, process, and cross-functional engagement.
o BS or BA degree, preferably in area of or related to management, engineering or IT.
o Comprehensive knowledge of management principles practices and procedures.
o Good understanding of product development (Agile) processes, particularly for high-technology products.
o Organizational skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
o Thought leadership with new and unique views on organizational design and advancement.
o Solid communicate skills and can effectively speak, listen, and write in a clear, thorough and timely manner.
o Work cooperatively and effectively with others to set goals, resolve problems, and make decisions.
About the company
In 2002, we set out with a goal – to reinvent home audio for the digital age. Our vision was simple - fill every home with music and make listening a valued experience again. We're making it easy for everybody to listen to the music they love in every room of their home. To hear the songs they love, to discover new music they never knew existed, and to appreciate it all with the highest sound quality. We're doing it all over the world – In more than 60 countries, in seven languages through thousands of retailers. We're constantly looking for ways to improve the experience – with new products, new software and continually investing in ways to provide our customers with the best experience possible. We're doing what we set out to do. Changing the way people listen to music – one home at a time.
_________________________________________________________________
**Customer Management $30-40K**
Cambridge, MA
We're transforming the car-repair and maintenance experience for consumers and the way that automotive service professionals attract and service customers. We're an online marketplace that helps consumers to comparison shop for automotive repair and maintenance service saving upward of 50% by shops competing for their business. Consumers select shops based on convenience, customer ratings and reviews, and price, then book and pay for the service through our platform. Businesses that offer repair and maintenance services for consumers also benefit from our platform by gaining access to new in-market customers.
Min. experience: 1 years
Visa status: US Citizen
Company size: 11-50
Job Description
We've developed a first-of-its-kind, award-winning online marketplace that helps consumers' comparison shop for automotive repair and maintenance services. We have a privately held, investor backed startup headquartered in Cambridge, MA. Investors include Google Ventures, a16z seed, Boston Seed Capital, Stage 1 Ventures as well as several individual investors.
The Customer Management Associate is responsible for maintaining relationships with both sides of our online marketplace -- its network of automotive service providers and vehicle owners. Candidates must have the skills necessary to communicate with multiple parties during the quote, offer and scheduling process as well as work hand-in-hand with their Partner Development team to onboard new shops. Effective communication and organization skills are a must for this position.
ROLES & RESPONSIBILITIES:
Act as the primary contact for our network of vehicle owners and repair shops
Facilitating the submission, quoting and service process taking place through the digital marketplace
Managing and tracking regional supply and demand
Serve as a market advocate for our service providers
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Must have Bachelor's degree from a four year-college or university
1-2 years professional experience is preferred
Excellent writing and communications skills
Ability to stay organized in a fast-paced environment and with a high volume of accounts
Account Management, Customer Service and Communications training a plus
Desire to work in fast paced startup environment
**Bilingual - Enrollment Coordinator $30-40K**
Andover, MA
We're looking for individuals who enjoy the entrepreneurial thrill of creation and can work within a team to create a satisfying outcome for our diverse customer base. We provide challenging, stimulating, and financially rewarding opportunities. Discover a position where diverse ideas are met with enthusiasm. Come grow in an environment dedicated to helping you reach your full potential.
Why work for us? Our vitality depends on the quality of our staff. We attract talented, qualified professionals and provide them with opportunities for advancement in all aspects of their professional lives. Experience career opportunities and avenues only IWP can offer.
We believe in our service, but it's the people who make it a great place to work. Together, our shared passion inspires us to thrive and grow while providing our clients with the best service possible. Friendly and Comfortable. Our employees are approachable, genuine, and easygoing—from new hires all the way to management. Encouraging and Open-minded. Everyone has a voice. We want you to be a hands-on contributor and let your ideas run wild. We do what we can to help each other. It's how we work and win together. Trustworthy and Reliable. Our employees depend on one another as much as our clients depend on them. We live up to our promises within and outside of work.
Diversified. We value the diversity of backgrounds, experiences, and thought. Individuality brings us together.
Additional Compensation: Medical Insurance, Flexible Spending Account, 401k Program, Life and Disability Insurance, Paid Time Off, Paid Holidays
Min. experience: 2 years
Visa status: US Citizen
Company size: 201-500
Job Description
Position Overview:
The Enrollment Coordinator is responsible for building a rapport with clients and selling them on the services we provide. Working in a fast-paced environment, this position acts as our first point of contact by enrolling the injured individuals via telephone.
HOURS: 12:00pm - 8:30pm with rotating Saturdays
Essential Duties/Responsibilities:
o Handle inbound/outbound calls with prospective clients, educate callers on our services and benefits
o Gather detailed information from the caller and input data into the computer system in an accurate manner
o Provide closure by locking in enrollee''s convictions to use our platform, setting expectations for, and gaining agreement on the next steps they will take, resulting in us receiving their prescriptions
o Follow-ups with clients, law offices and/or doctor''s referrals on a daily basis to ensure prescriptions are received in a timely fashion
o Effectively manage enrollment work queue within the stated time frames; working closely with the prospective Clients, and the Account Managers to resolve outstanding items as appropriate
o Be familiar with and able to speak to relevant worker compensation legislation and prescription medicine guidelines and classifications to prepare themselves to best support the IWP population
o Keep current on changes within the organization and assimilate them into the daily job activities in a timely manner; i.e interdepartmental procedural changes/enhancements, new and/or revisions to workers compensation legislation/no fault auto, system releases, changes or enhancements to other business procedures etc...
o Support department New Employee Orientation activities as needed, helping to familiarize new associates with the Enrollment process
o Works closely with Account Managers, Enrollment Coordinators, Pharmacy Staff as well as Group Leader to resolve any issues which may prevent new patients'' medications from shipping the same day
o Consistently takes initiative to go above and beyond to assist an employee or client
o Stays up to date with all relevant policies and procedures and Referral Source special instructions
Required Skills
o Proficiency with MS Office Applications, Internet navigation and typing 35 WPM
o Strong sales skills required
o Possess problem solving, attention to detail, organizational and time-management skills
o Demonstrate effective oral, written and interpersonal communication
o Works well independently with ability to make independent decisions
o Provides exceptional internal and external customer service to patients, peers and clients
o Ability to learn complex processes quickly and thoroughly
o Achieve and exceed monthly individual and team sales goals
o Ability to multi-task in a fast-paced team/organization setting
o Reliable and Dependable
o Maintain quality of work through effective and accurate documentation
o Positive "can do" attitude and is receptive to constructive criticism
o Ability to adapt effectively to frequent changes
o Must be able to learn and understand all aspects of here administrative systems and various peripheral supporting systems
Required Experience
o Minimum of 2 years Call Center/Telesales/Inside Sales experience or a self starter, diversified personality
o Familiarity with Worker''s Compensation highly desired
o Previous experience in medical or insurance industry preferred
o Bilingual (English & Spanish)
About the company
We are THE Patient Advocate Pharmacy! Our convenient, home delivery pharmacy service delivers prescription medications right to the doorstep of injured individuals - with little to no out of pocket costs. We eliminate the hassles and headaches associated with the prescription process and deliver peace of mind on the way to recovery.
**Customer Care Retention Specialist $40-50K**
Andover, MA
We're looking for individuals who enjoy the entrepreneurial thrill of creation and can work within a team to create a satisfying outcome for our diverse customer base. We provide challenging, stimulating, and financially rewarding opportunities. Discover a position where diverse ideas are met with enthusiasm. Come grow in an environment dedicated to helping you reach your full potential.
Why work for us? Our vitality depends on the quality of our staff. We attract talented, qualified professionals and provide them with opportunities for advancement in all aspects of their professional lives. Experience career opportunities and avenues only IWP can offer.
We believe in our service, but it's the people who make it a great place to work. Together, our shared passion inspires us to thrive and grow while providing our clients with the best service possible. Friendly and Comfortable. Our employees are approachable, genuine, and easygoing—from new hires all the way to management. Encouraging and Open-minded. Everyone has a voice. We want you to be a hands-on contributor and let your ideas run wild. We do what we can to help each other. It's how we work and win together. Trustworthy and Reliable. Our employees depend on one another as much as our clients depend on them. We live up to our promises within and outside of work.
Diversified. We value the diversity of backgrounds, experiences, and thought. Individuality brings us together.
Work Information
Additional Compensation: Medical Insurance, Flexible Spending Account, 401k Program, Life and Disability Insurance, Paid Time Off, Paid Holidays
Min. experience: 3 years
Visa status: US Citizen
Company size: 201-500
Job Description
Position Overview:
The Retention Campaign Associate is responsible for making a high volume of outbound attempts via telephone to contact existing patients that have not had a shipment in over 60 days. The purpose of the attempts serves as a wellness check to existing patients and to ensure their continued relationship with us. During these critical contacts you will explain the benefits, educating patients on navigating the workers compensation system and their rights, overcoming objections, and answering questions professionally. You will also be trained to handle inbound phone calls to back up Customer Care Associates and working on any other projects as needed.
Essential Duties/Responsibilities:
o Interact with patients via telephone to ensure continued patient satisfaction
o Maintaining workflow queue for Retention Campaign
o Follow up with patients to ensure prescriptions are received in a timely manner
o Initiate contact to Doctor offices and Pharmacies to obtain patient prescriptions
o Educate callers on our benefits and services
o Be familiar with and able to speak to relevant workers compensation legislation and state prescription medication guidelines.
o Keep current on changes within the organization and department and assimilate them into the daily job activities in a timely manner
Required Skills :
Skills:
o Highly self- motivated, driven to succeed and career minded
o Possess problem solving, attention to detail, organizational and time-management skills
o Demonstrate effective oral, written and interpersonal communication
o Works well independently with ability to make independent decisions
o Exceptional communication skills; oral, written and interpersonal
o Provides exceptional internal and external customer service to patients, peers and clients
o Strong attention to detail, accuracy, time management, organization and follow through skills a must
o Efficiently and accurately provide information to patients and peers
o Overcoming objections/Sales experience
Abilities:
o Ability to communicate in a clear, concise manner and listen attentively to others
o Ability to provide outstanding customer service
o Ability to develop and train work force, build relationships
o Ability to adjust priorities and manage time wisely
o Ability to maintain records and documentation pertaining to work force
o Ability to work a flexible schedule
Company Competencies:
o Communication – listening, informing
o Patient Focus – compassion, customer focus, functional & technical skills
o Results – creativity, perseverance, action oriented, results driven
o Quality – problem solving, decision quality, time management, total works systems
o Professionalism – self-knowledge, ethics & values, integrity trust and interpersonal savvy
Department Competencies:
Physical Demands/Working Conditions:
NOTE: This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties and skills for the position. We reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.
We have an Equal Opportunity Employer. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
About the company
We are THE Patient Advocate Pharmacy! Our convenient, home delivery pharmacy service delivers prescription medications right to the doorstep of injured individuals - with little to no out of pocket costs. We eliminate the hassles and headaches associated with the prescription process and deliver peace of mind on the way to recovery.
___________________________________________________________
**Operations Office Manager (30 hours a week) $50-70K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 3 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
As the Operations Office Manager, we guarantee you will never be bored! In this exciting role, you will work 30 hours a week and provide administrative support to our home office team, center development team, VPs and the Directors of our various childcare divisions. Some of your responsibilities will include assisting with project rollouts, coordinating center development tasks, and supporting Directors with center openings and closings. As the Operations Office Manager, we expect you to bring exceptional customer service, passion, and creative solutions with you to work every day. Come discover why we have been consistently ranked as a "Best Place to Work"!
What you will be doing:
o Draft, edit, and, distribute correspondence for DVP & Regional Directors by mail, fax, or email.
o Assist DVP and Regional Directors with presentations, speeches, reports, spreadsheets, and market research.
o Manage Divisional websites, webinars, and division files.
o Schedule and coordinate meetings, travel arrangements, prepare materials for distributions, and assist with DVP & Regional Directors' calendars.
o Handle confidential company information and maintain confidentiality of records.
o Coordinate kickoff, handoff, and closing meetings for Business Operations Team.
o Assist the New Center Development team with equipment ordering and administrative tasks.
o Support internal system and assist in maintaining the accuracy of the center directory.
Job Requirements :
o Associates or Bachelor's degree required.
o Three to five years of previous executive administrative experience preferred.
o Excellent communication skills and customer service orientation is needed.
o Proven attention to detail, responsiveness, and ability to multitask.
o Strong analytical and computer skills including Word, Excel, and PowerPoint. SharePoint is a plus.
o Must be a self-starter with high degree of initiative, ability to multi-task, and meet deadlines.
o Excellent interpersonal skills, professional presentation, and the ability to communicate effectively through various communication media required.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
________________________________________________________________
**Public Relations Specialist $60-100K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 2 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Would you consider yourself up-to-date on the latest social media trends? Would you like a job where you can be the "voice" of an organization and help create and share company communications? If you answered yes, then why not put your skills to good use and become the new Public Relations Specialist!
As the Public Relations Specialist, you will use your creative expertise to help develop and implement company communication efforts including elements of media, corporate communications and manage the day to day activity of our Twitter Account.,
What you will be doing:
o Develop and implement public relations campaigns; primarily in for BtoC and regional markets.
o Create and implement targeted media pitches aimed at general news media outlets to build Bright Horizons' reputation.
o Develop strategies and manage day-to-day activity of our Twitter handle, which has more than 23K followers.
o Tweet appropriate content, develop strategies for Twitter campaigns, and respond to incoming tweets from followers.
o Assist in the development of parent-facing communications.
o Serve as a liaison for Marketing Specialists and our center teams in regards to events and communications activities, and center changes.
o Work on national trend stories regarding child care and early education.
o Contribute to all communications team strategy development.
o Serve as a company spokesperson when appropriate.
Job Requirements :
o 2-4 years of professional experience required.
o B.A. or B.S. required.
o Strong writing skills are a must.
o Experience in media relations and corporate communications required.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Payroll Associate $40-50K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 1 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
A day in the life of a Payroll Associate at here can vary day to day but you can always count on having a dynamic and diverse team to support you as well as knowing that you are making a difference in the lives of others. If you are ready to take on the challenge of processing multiple payrolls across several states and providing excellent customer service then the Payroll Associate position at here may just be the position for you! As the Payroll Associate you will be responsible for processing and reconciling multi-state, multi-site biweekly payroll for assigned locations. The Payroll Specialist reports to the Assistant Payroll Manager and works in a collaborative team environment with the Payroll Department.
What you will be doing:
o Ensure payroll responsibilities are completed in accordance with established policies, procedures and regulations.
o Process and verify in a timely and accurate manner all new hires, terminations, rate changes, status changes, rehires, tuition forms, and local tax changes for field-based personnel.
o Provide customer service and support to staff/all levels employees including field and corporate.
o Validate electronic data entries and keying other information as necessary.
o Ensure submissions for bi-weekly payroll for assigned locations and other locations as necessary.
o Provide technical support to the locations for the Time Management Systems and other electronic template preparation.
o Coordinate wage verifications with Equifax, as necessary.
o Audit daily, biweekly, monthly, quarterly reports to ensure HRIS/Payroll information is updated and accurate.
o Validate vacation and sick balances for field-based personnel.
o Process manual checks as required, and other administrative duties as assigned.
o Utilize instructions and pre-established guidelines to perform job functions and work collaboratively with other payroll specialists and Assistant Payroll Manager on various tasks and projects.
Job Requirements :
o A minimum 1 - 2 years payroll experience; **High school diploma required; Associate degree preferred.**
o A high level of customer service with excellent verbal and written communication skills, and strong attention to detail.
o Experience with Workday is preferred.
o Multi-state payroll/tax experience and garnishment is preferred.
o Knowledgeable in Excel and MS Office Suite.
o Ability to work overtime as needed.
o Strong organizational, time management and communication skills, as well as the ability to handle numerous tasks in a fast paced environment.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Network Security Engineer $90-110K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 4 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
As a Network Security Engineer, you will be responsible for the completion of long-term IT engineering projects. You will perform engineering design evaluations and work to complete projects within budget and scheduling restraints. The Network Security Engineer will develop, implement, and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance. You will also review reports of computer and peripheral equipment production, malfunction, and maintenance to determine and address problems.
What you will be doing:
o Deploy, manage and maintain corporate firewalls, SSL VPN appliances, two factor authentication systems, and IDS/IPS.
o Monitor firewall logs, intrusion detection logs, and internal network traffic for unusual or suspicious activity, interpret and make recommendations for resolution.
o Represent the Infrastructure team and be the point of contact for all Infosec driven projects and initiatives
o Evaluate new security solutions and technologies.
o Identify potential threats and risks and make recommendations to remediate these concerns.
Job Requirements :
o Bachelor's degree in computer science, computer engineering or related field.
o 5+ years security administrator work experience.
o Demonstrated success meeting and exceeding business objectives.
o CCNA, CISSP preferred.
o Adaptability to work in a fast-paced and constantly changing environment.
o In-depth technical knowledge and hands on experience with next generation firewalls, SSL and IPSec VPN, intrusion detection systems and two factor authentication.
o Experience working within a global infrastructure environment and supporting offices in multiple time zones.
o On-call support as needed.
o Self-motivated and directed.
o Strong analytical and problem-solving abilities.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, Bright Horizons operates more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. Bright Horizons provides a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Legal Counsel - Client Contracts $130-150K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 4 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
We have been consistently named by FORTUNE Magazine's "100 Best Companies to Work For" and we are now seeking the best and brightest to join our Legal Department as Legal Counsel - Client Contracts!
As the Legal Counsel - Client Contracts, you will assist in protecting our organization's legal interests and maintain operations within the scope established by law. You will create and negotiate client contracts, renewals, and amendments for our child care centers, dependent care programs, and other company services.
What you will be doing:
o Support all legal and strategic aspects of new and existing client contracts.
o Support internal client services and client relations teams by responding to questions and requests for advice on strategies and options.
o Prepare, review, provide guidance for, and negotiate client contracts, amendments, and renewals.
o Review RFPs and non-disclosure agreements in anticipation of new client contracts.
o Provide guidance and document drafting support for client child care centers experiencing licensing challenges, accreditation matters, and other sensitive issues.
o Prepare, review, provide guidance for, and negotiate leases and lease amendments.
o Assume an active role in counseling to all levels of the Company.
o Identify and analyze potential sources of legal liability; recommend actions to mitigate.
o Identify policy issues and perform legal research relating to company policy decisions; recommend and help develop enhanced and new policies, procedures, and guidelines.
Job Requirements
What we hope you will bring to the role:
o A solid academic record and a J.D.
o At least 4-8 years' experience as an in-house counsel or with a law firm as a mid-level associate and admitted to practice (in good standing) in Massachusetts.
o Excellent interpersonal, organizational, listening, and communication skills.
o Ability to negotiate contracts with long-term clients.
o Ability to work both independently and in a team environment; able to prioritize tasks.
o Ability to adapt legal requirements in a pragmatic way consistent with the Company's mission, practices, financial needs, and growth plans.
o Creative and innovative approach to improving organizational and administrative processes.
o Top research ability using traditional and Internet sources as well as computer skills using Microsoft programs.
o A self-starter with a strong work ethic, good judgment, and a sense of humor; the ability to meet deadlines and address multiple assignments in an accurate and timely manner.
o Experience in business law and contracts as well as strong analytical and financial skills with a mature business sense will be highly desired.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Facilities Services Coordinator $40-50K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 1 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Are you interested in working for a company that has been consistently honored by FORTUNE Magazine as one of the "100 Best Companies to Work For"? Have you been told you have great customer service and communication skills? If you answered yes to these questions, we have the positon for you! We are seeking a Facilities Services Coordinator to receive and dispatch center repairs and maintenance requests as required from the
helpdesk. The Facilities Services Coordinator will provide support to centers with facilities-related issues, work with outside vendors, and interact with Property Managers to help resolve issues.
What you will be doing:
o Assign work orders as received from centers through the company FootPrints system/Facilities helpdesk.
o Answer all incoming calls and emails in a timely manner.
o Dispatch service vendors as they relate to repair requests.
o Follow up with centers and vendors to assure completion of work orders.
o Interact with Regional Property Managers on facility-related issues as necessary.
o Generate weekly reports as they relate to service orders.
o Select appropriate service vendors based on building trade and work order request.
Job Requirements :
o Customer service and/or comprehensive call center knowledge and outstanding customer service skills.
o Minimum 1 year customer service experience required.
o Excellent written and verbal communication skills.
o Exceptional organizational and time management skills.
o Ability to work closely with other team members and departments.
o Strong decision-making skills.
o Proficiency in basic Microsoft applications.
o High school diploma or equivalent required, advanced education and/or certifications preferred.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Director, Client Relations, EdAssist $40-50K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Min. experience: 4 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Imagine a job where your strong communication and relationship management skills directly contribute to the success of a sixteen time ranked "Best Company to Work For" by FORTUNE Magazine. As our next Director of Client Relations, EdAssist you could have just that opportunity. EdAssist, a rapidly growing division of Bright Horizons, is seeking a dynamic individual who understands the importance of treating our clients as the #1 business priority. Someone whose effective client relationship management skills will not only ensure that EdAssist solutions and services are successfully implemented; but, that their satisfaction, retention, and incremental business are achieved.
As the Director of Client Relations, EdAssist you will be responsible for satisfaction, retention and incremental business from existing client base. If you take pride in getting rave reviews from your clients and enjoy the challenge of identifying new and creative ways to increase client utilization – this might be the job for you.
What you will be doing:
o Ensure retention and satisfaction of assigned client base and delivery of incremental revenue from expanded relationships within this base.
o Manage assigned national accounts and strategic partnerships to ensure maintenance of solid relationships and coordination of all services.
o Establish and facilitate regularly scheduled meetings (mostly via phone) with assigned clients to discuss key success metrics and EdAssist campaigns.
o Responsible for overall client renewals and contract negotiation within agreed upon framework to meet or exceed yearly revenue goals from assigned client base.
o Support operations in the development of new programs for clients, including budget development, developing presentations, contract negotiations and general support.
o Maintain a high level of client satisfaction through outstanding customer service as measured by periodic client surveys and feedback.
o Ensure that regular business reviews (at least quarterly) with assigned clients.
o Ensure delivery of effective reporting to deliver savings and ROI data to client base.
o Renew and negotiate client contracts to optimize company's financial return and contract terms.
o Understand systems, training and support needs for assigned client base.
o Interface with EdAssist operations as needed to solve client issues/escalations and maintain satisfaction ratings.
o Create Client quarterly reports.
Job Requirements :
o Bachelor's degree (preferred).
o 4-7 years' experience managing client accounts.
o Experience working on a client relations team.
o Strong client relationship management skills.
o Ability to work well in a collaborative environment.
o Proficiency in Microsoft Office (Word, Excel, PowerPoint), and capable of learning new technology.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Accounts Payable Specialist $40-50K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 1 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
If you are an Accounts Payable professional who is looking to work in a team-oriented environment that is both fun and challenging, then keep reading! We're hiring an Accounts Payable Specialist to join our team. The Accounts Payable group is crucial to the success and growth. We are seeking an individual who has strong time management and communication skills who is motivated to do his or her best each day.
The Accounts Payable Specialist will be responsible for processing invoices, check, requests, and employee expense reports in a timely and accurate manner. We will need this person to provide excellent customer service to internal and external customers, and ensure company-wide compliance of financial controls.
What you will be doing:
o Reviewing, processing and researching necessary various payment requests, including, but not limited to invoices, check requests and employee expense reports
o Ensuring that all payment requests comply with company policies and procedures and meet our internal control requirements
o Participating in the check run process, as well as, matching, auditing, and distribution of checks and filing on a regular basis
o Preparing documents for off-site imaging
o Providing back-up and support for others in the department as necessary
o Being proactive and identifying areas of opportunity, and making recommendations to management in regards to improving customer service and streamlining the process
o Performing other tasks as required
Job Requirements :
o 1-3 years of accounts payable experience with a multi-site company for a mid-large organization.
o Exceptional customer service skills.
o A team-oriented attitude.
o Excellent written and oral communication skills.
o Attention to detail and the ability to prioritize and work in a fast paced environment.
o The ability to work with minimal supervision.
o Knowledge of PeopleSoft Financials and Microsoft Office is preferred.
o Experience with electronic invoice imaging and workflow is preferred.
o Associate's degree or higher is preferred
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
**Customer Service Specialist- College Coach $30-40K**
Watertown, MA
Teaching and working is more than just a job. With us, you'll achieve your career goals while helping children and families realize their own. As the world's leading provider of high-quality child care, education, and work/life solutions, we help families and their children be their best by embracing who they are and creating strategies that help them thrive. That same philosophy guides our professional culture, empowering diverse and talented people to focus on the best parts of their character and capabilities...and to use those qualities to redefine their potential. Be yourself. We value the qualities that make you unique - your sense of humor and sense of responsibility, your passion for helping others and commitment to high performance - and we're dedicated to creating a work environment where you can leverage your strengths to pursue a challenging and meaningful career and cultivate a satisfying and full life.
Work Information
Additional Compensation: 401(k) including company match, 50% discount on child care, Real Estate Advantage Program, educational advising including tuition assistance and college preparation
Min. experience: 2 years
Visa status: US Citizen
Company size: 501-1,000
Job Description
Are you someone who takes pride in providing exceptional customer service and support? Do you value customer satisfaction and want ensure that all customers you work with experience world class service? If you answered yes then keep reading as College Coach, a division within us, is now seeking a Customer Service Specialist!
As the Customer Service Specialist, College Coach, you will be responsible for providing logistical and administrative support for College Coach. You will be the primary customer service liaison and will provide onboarding assistance with new retail customers.
What you will be doing:
o Serve as primary contact for customer service issues, escalating to other members of the team as necessary.
o Assist with inbound retail service/sales calls and input new leads into Salesforce, Naviance, and CRM.
o Act as client liaison for elite clients including scheduling, research support, and client reporting.
o Manage onboarding process for new retail customers.
o Track and process installment payments, including reaching out to families for credit card information as necessary.
o Track educator activities and referral awards for sales-related activities.
o Work with senior management to create, develop, and assist with private events.
o Manage annual retail evaluation surveys and send surveys through Cvent; gather data and create executive summary.
o Assist with ongoing competition research and assessment.
Job Requirements :
o Bachelor's degree required with 2 to 4 years of experience in customer service, event planning, sales, and/or client relations preferred.
o Excellent communication skills both verbal and written, with an eye towards customer service.
o Attention to detail, ability to prioritize and organize work.
o Microsoft Office proficiency; Excel and PowerPoint.
About the company
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, we operate more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly every industry. We provide a complete family of employer solutions, including child care, back-up care for children and adults/elders, and educational advising for employees and their college-bound dependents. We also provide complete consulting services to assess, identify, and respond to work/life and dependent-care challenges among an organization's employees.
_______________________________________
**Cloud Customer Account Mgr $50-60K**
Chelmsford, MA
When you work with us, you transcend the day-to-day work experience to achieve excellence through your passion and drive to succeed. We also help our employees Live Inspired by offering competitive benefits that include health programs to promote work-life balance and overall well-being. And through our Give Inspired programs, we're able to support a variety of causes and organizations that focus on empowering the next-generation workforce.
Min. experience: 7 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We are the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use our time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Our customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Responsibilities:
o Collaborates with senior team members and team leadership to identify the customer's key initiatives and ensuring satisfactory resolution of complex problems or challenges.
o Develops and nurtures the customer relationship, demonstrating the ability to earn customer trust and confidence
o Communicates regularly with assigned accounts to identify/resolve day-to-day challenges
o Effectively manages and resolves routine problems without supervision or guidance
o Engages customers to ensure customer success and satisfaction
o Prioritizes and drives resolution on escalated customer issues
o Utilizes internal tools and processes to effectively and efficiently manage accounts
o Understands strategic business thinking in order to partner with customers in leveraging Kronos solutions across the enterprise
o Proactively identifies challenges and opportunities to secure role as trusted advisor and business partner
o Collaborates with internal and external teams to achieve consensus and drive results
Qualifications:
o At least seven years professional experience with Customer/Relationship Management or Account Management required
o At least five years professional experience with cloud computing, hosting, SaaS environments required
o Proven client relationship management skills at a senior level
o Ability to creatively problem solve and bring timely resolution to issues
o Strong organization, planning and time management skills
o Extensive professional experience in establishing and cultivating long-term relationships
o Excellent written/verbal communication and presentation skills
o Knowledge, understanding and keen interest in technology
o Highly motivated individual who understands and values a team environment
Multi-lingual a plus (Spanish, Portuguese, Chinese, French)
About the company
Our global workforce management solutions are leading the way with workforce innovation that works. With thousands of customers in more than 100 countries, we help organizations of all sizes and industries better manage their workforce in the cloud.
**IW Billing Analyst $40-50K**
Quincy, MA
We're is a leading provider of telecommunications solutions in the United States and Canada. A billion dollar, debt-free company with a small company feel, it has been lauded by the state for its philanthropic efforts and commitment to its employees. We have been recognized as one of the fastest growing privately held companies in the country and has successfully increased by $100 million in revenue organically per year over the past seven years. We're home to dedicated and hard workers with continuous room for growth. Employees are passionate about what they do and are rewarded for achievement and performance, sharing in the company's successes.
Additional Compensation: Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.
Min. experience: 3 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
General Summary of Position:
Responsible for billing out non project related tickets
Run audit reports to review billing
Maintain special pricing
Duties and Responsibilities:
Ensure accurate and timely billing of all non project tickets
Maintain special pricing log
Review variance report and bill out appropriate variances
Required Qualifications
College grad
Strong communication skills - verbal and written
Basic excel skills
About the company
We're a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. We are one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, we are the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, we offer dial-tone, infrastructure solutions, advanced data services, broadband, and secruity services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
**Customer Care Representative-Overnight Rep $30-50K**
Quincy, MA
We're is a leading provider of telecommunications solutions in the United States and Canada. A billion dollar, debt-free company with a small company feel, it has been lauded by the state for its philanthropic efforts and commitment to its employees. We have been recognized as one of the fastest growing privately held companies in the country and has successfully increased by $100 million in revenue organically per year over the past seven years. We're home to dedicated and hard workers with continuous room for growth. Employees are passionate about what they do and are rewarded for achievement and performance, sharing in the company's successes.
Work Information
Additional Compensation: Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.
Min. experience: 3 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We are looking for team-oriented individuals with exceptional customer-focused attitudes who can provide unparalleled support to our fortune 100 clients.
Duties & Responsibilities:
o Provide Granite customers with fast and reliable service and support to fit their business needs.
o Work with the Customer Care team to answer all incoming calls in a timely and efficient manner.
o Troubleshoot customer issues by working with internal departments and vendors.
o Document accurate and detailed information in our customer accounts database.
o Manage occasional short-term projects
Required Qualifications:
o Bachelor's degree required.
o Excellent verbal and written communication skills.
o Professional and customer-friendly phone etiquette.
o Ability to multi-task in a fast-paced environment.
o Strong analytical and problem-solving skills.
Preferred Qualifications:
o Call center experience.
o Customer Service experience in Retail and/or Hospitality with a desire to grow in a corporate environment.
About the company
We're a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. We are one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, we are the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, we offer dial-tone, infrastructure solutions, advanced data services, broadband, and secruity services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
**Cost Analysis and Savings Analyst $50-70K**
Quincy, MA
We're is a leading provider of telecommunications solutions in the United States and Canada. A billion dollar, debt-free company with a small company feel, it has been lauded by the state for its philanthropic efforts and commitment to its employees. We have been recognized as one of the fastest growing privately held companies in the country and has successfully increased by $100 million in revenue organically per year over the past seven years. We're home to dedicated and hard workers with continuous room for growth. Employees are passionate about what they do and are rewarded for achievement and performance, sharing in the company's successes.
Work Information
Additional Compensation: Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.
Min. experience: 3 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. As a Premier Billing Analyst, you will be responsible for helping the Premier Account team maintain the high level of billing accuracy that we're known for.
Duties & Responsibilities:
As the Premier Invoice Extraction Analyst you will be responsible for helping the Premier Account Team and Sales Department with all pricing requests for current and potential customers. You will be tasked with providing detailed pricing quotes and analysis's based on customer previous invoices, to ensure the customers are satisfied, with pricing. This requires one to be detail oriented, ability to multitask and skill to meet tight deadlines. Over seeing large projects for the different products that we sell is a must, and it is important to be able to understand multiple aspects and details that go into each type of project. Along with working all pricing requests you will answer daily pricing inquiries, help manager transfer of ownership agreements, and help maintain customer satisfaction.
Required Qualifications:
o Bachelor's Degree Required
o Intermediate to advanced knowledge of Microsoft Excel, and MS Access
Preferred Qualifications:
o Excellent customer service skills
o Ability to work under pressure
o Ability to meet deadlines
o Excellent attention to detail
o Ability to work independently as well as in a group
o Strong multi-tasking and organizational skills
o Excellent interpersonal and communication skills
About the company
We're a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. We are one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, we are the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, we offer dial-tone, infrastructure solutions, advanced data services, broadband, and secruity services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
**Billing Exceptions Supervisor $50-60K**
Quincy, MA
We're is a leading provider of telecommunications solutions in the United States and Canada. A billion dollar, debt-free company with a small company feel, it has been lauded by the state for its philanthropic efforts and commitment to its employees. We have been recognized as one of the fastest growing privately held companies in the country and has successfully increased by $100 million in revenue organically per year over the past seven years. We're home to dedicated and hard workers with continuous room for growth. Employees are passionate about what they do and are rewarded for achievement and performance, sharing in the company's successes.
Work Information
Additional Compensation: Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
Billing Exceptions handles the implementation our entire individualized customer pricing. This is an exciting and dynamic team with constant challenges. We think on our feet and are always coming up with new inventive ways to manage customer pricing. Our priority is making sure that each customer agreed up on pricing bills out per their terms.
Duties & Responsibilities:
o Ensure that all customer agreements are entered into the database or added to the checklist, implemented and QA'd prior to the beginning of Rating and Bill Run.
o Participate in the Bill Run QA – organize workloads, scheduling OT and coverage, scrub checklists;
o Review report criteria and enhancements requirements
o Improve and streamline internal processes
o Act as information resource for team members, directing them to contacts and procedure documents as necessary
o Creating and updating processes and corresponding documents
o Work with Manager to report and resolve issues
o Assist in special projects as they arise
o Maintaining and redefining team goals and measurements
o Building and Maintaining interdepartmental relationships; acting as the contact point for all other groups
o Writing quarterly performance reviews as they pertain to both individual and team goals
Required Qualifications:
o Good initiative and dependability
o Strong analytical ability –suggests process improvements, identify issues & suggest solutions.
o Organizational skills
o Personable and Professional
o Comfortable with professional confrontation and driving process through to completion
o Great attention to detail
o Ability to focus for long periods of time
o Work well independently
o Proficient in Microsoft Excel & Access
o Bachelor's Degree
Preferred Qualifications:
o 1-2 years of experience managing people
o Proficient in PowerPivot
o Comfortable with public speaking
About the company
We're a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. We are one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, we are the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, we offer dial-tone, infrastructure solutions, advanced data services, broadband, and secruity services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
**Stock Associate $40-50K** New Balance
Brighton, MA
We are dedicated to creating a strong, lasting and productive relationship with our associates built upon our foundational commitment to helping each associate realize their full potential as they grow throughout their careers. To that end, we are happy to reward our associates with industry-leading benefits and development opportunities, which support their health, wealth and overall well-being.
Work Information
Additional Compensation: Corporate Gift Matching and 5 % Matching 401 K Program, Development Programs, Discounted Health Club Membership, Fitness Reimbursement, Employee Discounts, Tuition Reimbursement
Min. experience: 3 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We have a history of 100 years of enduring performance and is still running strong today. Part of what makes us so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. We thrive because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move us forward.
Responsibilities :
As a Stock Associate, you will be responsible for stocking and organizing products on the sales floor and in stockrooms. You will price, second stamp, size, and hang stock in the warehouse after it has been checked in by Inventory Coordinators. In this role, you will prepare goods for transfer by packing items and completing transfer paperwork. You will work closely with Department Leads and the management team to ensure that the sales floor is stocked and organized.
Qualifications :
o Ability to read, write, and do arithmetic at a high school level. Previous stock experience within a retail environment preferred.
o Some PC skills required.
o Must be able to use a 2-way radio and inventory scanner.
o Basic communication skills necessary.
o Must have flexibility with work schedules, including weekends and holidays.
About the company
Our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we're also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
**Customer Operations Supervisor $50-60K** New Balance
Brighton, MA
We are dedicated to creating a strong, lasting and productive relationship with our associates built upon our foundational commitment to helping each associate realize their full potential as they grow throughout their careers. To that end, we are happy to reward our associates with industry-leading benefits and development opportunities, which support their health, wealth and overall well-being.
Work Information
Additional Compensation: Corporate Gift Matching and 5 % Matching 401 K Program, Development Programs, Discounted Health Club Membership, Fitness Reimbursement, Employee Discounts, Tuition Reimbursement
Min. experience: 3 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We have a history of 100 years of enduring performance and is still running strong today. Part of what makes us so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. We thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move us forward.
Responsibilities :
As a Customer Operations Supervisor, you will manage the daily operations to ensure a high level of customer service for assigned channel or region. Monitor and evaluate workflow to guarantee proper coverage for channel, assure staff is executing set process, policy and procedures that have been designed.
As the operational liaison within the sales channel. Collaborate with others in the organization on channel specific programs and initiatives. Participate in customer and sales rep meetings in an effort to present new service offerings and gather feedback from customers. Ensure sufficient phone coverage and assist with escalated customer issues. Lead, develop, and inspire a team to act with a sense of urgency. Champion and be the voice for customers in this channel. Work cross functionally with Sales, the warehouse, Allocation, E-services and Marketing to assure appropriate execution.
Manage assigned staff, make decisions and recommendations regarding various activities including recruitment, salary administration, performance management, training and development and employee relations.
Qualifications :
o Bachelor's degree in a related field or equivalent experience required. Minimum of 3 years of supervisory experience in a high volume customer service/call center environment.
o Strong communication and customer service skills.
o Strong leadership skills required to lead a diverse team.
o Must be decisive and creative with the ability to solve non-routine issues.
About the company
Our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we're also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
**Account Services Representative $30-50K** New Balance
Brighton, MA
We are dedicated to creating a strong, lasting and productive relationship with our associates built upon our foundational commitment to helping each associate realize their full potential as they grow throughout their careers. To that end, we are happy to reward our associates with industry-leading benefits and development opportunities, which support their health, wealth and overall well-being.
Work Information
Additional Compensation: Corporate Gift Matching and 5 % Matching 401 K Program, Development Programs, Discounted Health Club Membership, Fitness Reimbursement, Employee Discounts, Tuition Reimbursement
Min. experience: 1 years
Visa status: US Citizen
Company size: 1,001-5,000
Job Description
We have a history of 100 years of enduring performance and is still running strong today. Part of what makes us so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. We thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move us forward. Ask yourself: Are you ready to move the world?
Responsibilities :
As an Account Service Representative, you will answer incoming phone calls and emails from retailers in a courteous, prompt, and professional manner. You will track orders, track shipments, and answer inquiries about order status, inventory, shipping, and shipping methods. In this role, you will be expected to act independently and make non-routine decisions to resolve customer issues in a manner that exceeds their expectations. You will educate customers on our procedures, product terminology and features. You will proactively recommend products in an effort to improve product sales by cross-selling, up-selling, and offering promotional sales items. You will use your strong communication skills to help train and develop members of your team. You will assist with various department projects.
Qualifications :
o Two year college degree or equivalent plus 1-3 years of related customer service experience.
o Desire to work in a fast paced, team-oriented department.
o Must have excellent oral and written communication skills.
o Strong computer skills including Microsoft Office and Internet Explorer.
o Bi-lingual in French and English is a plus
About the company
Our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we're also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
Posted by: greatbostonjob@yahoo.com
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (1) |
