Customer Support Rep position at Brightree Home Healthcare firm in Raleigh, North Carolina (Morrisville)
Job Id: 139
Reports to: VP, Customer Support
CareAnyware and Brightree are the leaders in post-acute care business management software solutions for providers in the Home Medical Equipment (HME), Durable Medical Equipment (DME), Orthotics & Prosthetics (O&P), Sleep Lab, Home Healthcare, and Hospice fields. Our unique internet based SaaS solutions follow the natural workflow of providers to automate and improve how they manage their business. Brightree is the only business management software solution endorsed by Invacare Corporation (NYSE: IVC) as well as the VGM member service organization. Brightree has been the growth leader in our industry for six years straight, and currently serves more than 2,500 providers in the USA.
Job Summary
CareAnyware, a leader in Home Healthcare and Hospice software solutions, is seeking a Customer Service Representative with experience working as a member of a Support Team responsible for investigating and resolving system issues. The Customer Support Representative answers incoming calls to the Support Desk and provides assistance to CareAnyware customers by providing technical support, researches problems, and provides solutions that bring resolution to customer’s needs. A self-starter with excellent customer service, organizational, and problem solving skills is required for success in this role. This position requires a highly motivated and well organized person who is flexible, proactive, resourceful, tech savvy and efficient. Effective written and verbal communication skills are required. If you are a go getter, with the attitude and aptitude to learn, then this is the job for you.
Primary Duties
• Answer questions regarding the CareAnyware application and its extended services in a friendly, effective, and efficient manner.
• Diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality, and bugs/enhancements.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Ability to document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products, design changes, and new product offered.
Basic Qualifications
• Prior help desk experience providing support for a software product.
• Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach.
• Must have excellent interpersonal, communication and customer service skills with the proven ability to resolve challenging issues in a timely manner.
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Candidate must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.
• Looking for someone with a great attitude that is willing to learn and increasingly strive to improve
• Associate’s Degree Required.
• Must be able to work in our RTP area office.
Preferred Qualifications
• SQL or Oracle query skills
• Knowledge of the Home Healthcare / Hospice industry
• Experience with C#, ASP.NET 4.0+, HTML, JavaScript, CSS, ASP and VB6 preferred.
• Bachelor’s Degree in Computer Science preferred
EEO Statement
CareAnyware provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
If you are passionate about making a difference and working with a company that shares that goal, please apply directly on the Brightree Careers page at http://tinyurl.com/9enayd3
You can learn more about how you can be a part of creating the future of healthcare, by reading additional information on the company and our software at www.careanyware.com and at www.brightree.com
Apply through the link on Careers page
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