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About Rocket Lawyer
We all know someone who�s gotten a bad break from the law. We may also know someone else who�s made the law work for them. Since Rocket Lawyer is a software firm rather than a law firm, we spend our time and resources making it easier for people to get the legal help they need. We have become a creatively disruptive technology that is rewriting the book on the way legal systems operate both in the US and now in the UK as well.
About this Position
We are seeking a talented Product Manager to help us build the best legal services experience on the planet. The Small Business Filing Services Product Manager will be responsible for all aspects of the customer experience of legally starting up and protecting a small business by defining and building new Rocket Lawyer services. The right person in this role will make a huge (and highly quantifiable) impact on Rocket Lawyer's success.
Responsibilities:
Create quarterly, annual and long-term product strategies for Small Business Legal Filings efforts
Identify ways to improve NPS, conversion, revenue per user and other key performance indicators to maximize sales growth and profitability
Lead cross-functional team responsible for delivering orders through third party service partners.
Coordinate Small Business user profile development efforts both in-house and with our third party service providers.
Manage setup and maintenance of knowledge base for all Small Business filings products and services
Collaborate with Sales, Customer Service and Business Development to support product sales and management on a variety of platforms – both on and off the website
Be an expert on our competitors' service offerings and experiences
Oversee and monitor Small Business Legal Filings KPIs and work with cross-functional teams to leverage those metrics for better reporting and overall business intelligence
Requirements
5+ years of related product management experience or experience with a B2C product.
Self-starter with demonstrated ability to achieve stretch goals in a fast-paced environment.
Creative problem solver who inspires innovation across the entire team.
Ability to multi-task and deliver under pressure in a high-visibility role.
Experience with Salesforce, channel/affiliate management or other sales process automation is a plus.
BS/BA required. MBA or technical Master's degree preferred.
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