Gartner rates eGain (OTC BB: EGAN.OB) a leader in its 2010 Web Customer Service Magic Quadrant! Barclays, Charles Schwab, Costco, Vodafone and hundreds of other leading businesses trust the eGain software suite to help deliver memorable customer experiences across phone, web, mobile, and now social channels. Join the high-powered eGain team to build and sell innovative multichannel customer interaction applications on a patented knowledge-powered platform. If you seek a broad professional canvas to build a rewarding career on initiative, innovation and client success, check us out at http://www.egain.com
Headquartered in Mountain View, California, eGain has operates in North America, EMEA and APAC. To learn more about us, visit www.eGain.com.
The Director, Human Resources must be a strategic thought leader, have a track record of building partnerships with all levels of employees within the corporation and have a history of implementing successful programs across global organizations. The successful candidate will provide thought leadership in guiding, developing and implementing strategic and tactical HR initiatives focused on achieving business objectives. The position will ensure alignment between individual, business units and corporate practices as well as drive organizational design, development and effectiveness of work across global teams.
SPECIFIC RESPONSIBILITIES:
• Act as a senior leader of the company by staying fully engaged in all aspects of the business and familiar enough with the entire operation to be able to contribute meaningful insight into business challenges and opportunities.
• Drive Business operations and performance through strong human resources processes and practices.
• Lead and develop direct reports to ensure their skills grow with the demands of the organization.
• Keep current on Human Resources law, legislation and trends domestically and internationally. Act as company liaison to external counsel on these matters.
QUALIFICATIONS:
• Demonstrated Abilities: Must have the ability to develop simple, straight-forward, effective and transparent plans that can be fully executed on a timely basis. Strong evidence of both a strategic and "hands on" leadership orientation to the HR role will be required.
• Skills/Knowledge: Demonstrated success in driving change in a global organization. Excellent knowledge in change management, recruiting, organizational design, communication techniques, employee relations, employment practices (domestic and international), human behavior, motivation and counseling techniques.
• Accountability: Must have the mindset of being just as accountable for running the business as the CEO.
• Education: Bachelor's Degree, MBA or related Master's degree preferred
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-digest@yahoogroups.com
KITlist-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
