Experience of Validation processes and procedures
Experience of PKI and SSL technology a MUST.
Primary role is the validation (authentication and verification) of new and renewal customer enrollments to ensure the delivery of a trusted product The Authentication Specialist ensures the following tasks are completed by following our policies and procedures:
Determine if customer´s company is a legitimate legal business entity
Determine if customer´s company has legal right to use the internet domain name listed on the certificate signing request.
Verify via third party source(s) that customer´s named contacts are employed at customer´s company and/or have the legal right to request and/or administer the digital certificate.
Verify that correct payment or payment authorization is received from customer.
Issue the digital certificate or ensure a team member performs this task within 2 days
Respond to customer´s inquiries regarding the status of their digital certificate and provide the customer with possible solutions to expedite issuance of their order within our Service Level Agreements.
Escalate unusual customer issues that cannot be resolved in a timely manner.
Understand VeriSign, Inc.´s product line
Promote teamwork and a positive work environment for the department.
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