As the lead Customer Service Representative, you'll have the opportunity to work with the leaders in the industry, the PhDs that have pioneered innovation in timing, telecom, cable networks, and global positioning systems. You'll be part of a team of dedicated, motivated individuals who thrive in the small company atmosphere of a corporation poised for high growth.
Responsibilities for this position include:
-Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information
-Gives price quotations when applicable, review orders for compliance including pricing, terms and product, and enters order into Oracle
-Interfaces with departments regarding order status, shipping dates, prices, product availability and back orders.
-Expedites orders as necessary
-Compiles statistics and prepares reports as required by management
-Handles all customer inquiries or routes to the appropriate party for resolution
-Run and sends order acknowledgments, booking reports, and shipment reports to customers and distributors as required
-Process customer changes according to departmental policies and procedures
-Be fluent in and enforce all sales pricing, term and purchase order policies
-Coordinate all documentation required for international customers
-Review contracts for protection of company's contractual posture, satisfaction of specifications, and adherence to company policy
-Interacts with customers in both pre and post sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
-Resolves production scheduling and shipping or invoicing problems and influences production and shipping schedules
-Coordinates shipping with operations, freight carriers and forwarders
-Develops strong working relationships with internal sales staff and external sales representatives
-Reviews letters of credit and advises customers of necessary amendments
-Coordinates all necessary applications and documentation for export licenses
-Serve as subject matter expert on specific department responsibilities (product configurations, international shipping, government orders)
-Completes tasks in creative and effective ways. Independently work on assignments requiring considerable judgment and initiative
-Understands implications of work and makes recommendations for solutions. -Determine methods and procedures on new processes
-Provide guidance and training to other nonexempt personnel
Essential Qualifications:
-3 to 6 years customer service experience
-Excellent verbal and written communication skills and phone manner
-Proficient with Microsoft Office Suite
-Basic knowledge of US Export Regulations
-Experience with Oracle Order Management module or equivalent
-Ability to define, implement, document and status special projects
-Ability to accurately and succinctly summarize customer problems to sales and other departments
-Ability to multi-task and work well under pressure
-Customer connected attitude
-Must be responsible, highly dependable, extremely accurate and organized
-Must have strong team skills
-Must be a self starter
-Ability to work independently in a team environment
Desired Qualifications:
-Oracle 11i experience
-BA degree
-Prior experience in export customer service, documentation and transportation.
-Prior experience preparing international banking documents and processing letters of credit
-Multi-lingual a benefit specifically Chinese and/or Japanese
-Ability to work flexible work hours potentially to match our Asia Pac customer base
To apply for this position, forward your resume and contact information to jobs@symmetricom.com and reference the job number SJ12005-GSS in the subject line of your email.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.Click here to applyhttp://www.applytracking.com/track.aspx/RojZ
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