France-Colmar: TECHNICIAN END USER COMPUTING
To apply for this position, please visit this Website.
http://dev.fyicenter.com/jobs/99657618_TECHNICIAN_END_USER_COMPUTING.html
To see other opportunities, please visit http://dev.fyicenter.com
Date: 22-Jul-2011
TECHNICIAN END USER COMPUTING-1100539
1.Provide first-level problem analysis by answering phone calls and providing immediate solutions whenever possible.
2.Provide second-level support for PC and LAN/WAN environments - including Userid and password maintenance. Security tools, Remote Access tools, MS/Office package and all Corporate tools or software. Escalate unresolved problems to the applicable center of expertise ( by analyzing and collecting all necessary information ) and provide feedback to the callers.
3.Have a Continuous Improvement approach. Perform root cause analysis in order to reduce incoming support calls. Promote a structured way to record and track incidents through a helpdesk structured process and to document progress and resolution.
Requirements:
BTS (TECHNICAL DIPLOMA) in Technical/Computers with 1 - 3 yrs experience or
DUT (TECHNICAL UNIV DIPLOMA) in Technical/Computers with 1 --3 yrs experience.
Master Microsoft Windows environment
The ability and willingness to learn about IT environment and tools
Have a service attitude and being customer facing.
Ability to converse and empathize with upset, non-computer knowledgeable customers
English and French speaking
:
Thank you,
Team DEVFYI - Developer Resource FYI
http://dev.fyicenter.com
