Monday, July 25, 2011

[JimsJobs] France-Colmar: TECHNICIAN END USER COMPUTING

 

France-Colmar: TECHNICIAN END USER COMPUTING
To apply for this position, please visit this Website.
http://dev.fyicenter.com/jobs/99657618_TECHNICIAN_END_USER_COMPUTING.html
To see other opportunities, please visit http://dev.fyicenter.com
Date: 22-Jul-2011

TECHNICIAN END USER COMPUTING-1100539

1.Provide first-level problem analysis by answering phone calls and providing immediate solutions whenever possible.

2.Provide second-level support for PC and LAN/WAN environments - including Userid and password maintenance. Security tools, Remote Access tools, MS/Office package and all Corporate tools or software. Escalate unresolved problems to the applicable center of expertise ( by analyzing and collecting all necessary information ) and provide feedback to the callers.

3.Have a Continuous Improvement approach. Perform root cause analysis in order to reduce incoming support calls. Promote a structured way to record and track incidents through a helpdesk structured process and to document progress and resolution.

Requirements:

BTS (TECHNICAL DIPLOMA) in Technical/Computers with 1 - 3 yrs experience or

DUT (TECHNICAL UNIV DIPLOMA) in Technical/Computers with 1 --3 yrs experience.

Master Microsoft Windows environment

The ability and willingness to learn about IT environment and tools

Have a service attitude and being customer facing.

Ability to converse and empathize with upset, non-computer knowledgeable customers

English and French speaking

:

Thank you,
Team DEVFYI - Developer Resource FYI
http://dev.fyicenter.com

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